MFG 356 - CNC Lathe Programming Theory

1. Define terms associated with programming and operating a CNC horizontal turning machine.
         1.   Define Preparatory commands (G codes)
         2.   Define Miscellaneous commands (M codes)
         3.   Explain common CNC terminology
         4.   Explain the difference between an Integer and a real number.
2. Generate basic programs using the word address format.
   1. Manually generate CNC Code using proper G and M code and appropriate canned cycles.
   2. Employ some form of looping within a program
   3. Demonstrate the use of canned cycles in programs with appropriate words.
   4. Utilize file management to store and retrieve CNC Programs
   5. Explain and use the Cartesian coordinate system.
   6. Down load and retrieve CNC programs using a Flash drive and Computer.
3. Evaluate different programming formats.
         1.   Generate a program using Conversational programming.
         2.   Generate a program in Absolute.
         3.   Generate a program in Incremental.
4. Analyze the operation of a CNC lathe
   1. Explain the function of basic components
   2. Show an understanding of common tooling
   3. Demonstrate an understanding of the offset system

MFG 359 - CNC Lathe Setup and Oper Lab

Credits: 1
Lecture Hours: 0
Lab Hours: 2
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech

1. Perform Maintenance on the CNC Lathe.
   1. Perform daily maintenance requirements
   2. Check Oil, Hydraulic, and Coolant levels
   3. Adjust work holding (Jaw) Pressure.
   4. Set Spindle Speed Cap.
2. Set-up of the CNC Lathe
   1. Load and retrieve Program Files to and from Flash drives and computers.
   2. Simulate and verify Programs.
   3. Explain and Set Work, Geometry, Wear Offsets.
   4. Load parts using various work holding devises: 3 Jaw, Collet Chucks
   5. Set cutters and change inserts, Drills, Threading Tools, and Boring Bars.
   6. Write MDI programs using the control Panel.
   7. Make MINOR CNC code changes to a program. I.E. Feed Rates
   8. Verify tool position using Probe
   9. Measure Geometry offsets without Probe.
3. Operate the CNC Lathe
   1. Safely position tool to work piece while validating coordinates.
   2. Adjust Speeds and Feeds as required.
   3. Inspect cutting tool conditions.
   4. Wear appropriate Safety gear.

MFG 381 - EDM Fundamentals

1. Understand and program CNC EDM software
   1. Enter necessary data
   2. Determine surface finish
   3. Create CNC program
   4. Edit program to change dimensions
   5. Run automatic routines on electrodes and workpiece
2. Determine flushing requirements
   1. List methods of flushing in conventional and wire E.D.M
   2. Explain the importance of flushing in E.D.M. and how it effects finish and erosion speeds
   3. Explain work-piece preparation as it pertains to flushing
   4. Determine the level of rust inhibitor necessary to keep the work- piece from rusting
   5. Determine filtering requirements of the flushing circuit and maintenance involved
   6. Describe how the flushing medium is altered to allow the conductivity parameter to be correct
   7. Identify the flushing circuit components. (pumps, filters, tanks, etc).
3. Identify function controls on a conventional E.D.M.
   1. Locate and set secondary burn parameters
   2. Determine and read the burn efficiency graphs
   3. Fill and drain the work-tank
   4. Locate work-piece origin using machine pick-up functions
   5. Determine set-up parameters for using the orbiting function
   6. Determine electrode holding requirements as it pertains to the machine and its respective tooling
   7. Adjust flushing pressure
   8. Prepare E.D.M. controls for erosion mode
   9. Prepare E.D.M. for manual positioning mode
4. Identify function controls on a traveling wire E.D.M
   1. Locate and set “on-time”, “off-time”, “intensity level”, “wire speed”, and “wire tension
   2. Identify and set flushing pressure
   3. Identify and enable wire squaring functions
   4. Prepare E.D.M. controls for erosion mode
   5. Prepare E.D.M. controls for manual positioning mode
   6. Determine and set-up angle parameters
   7. Prepare control to accept, edit, and delete CNC programs
   8. Locate work-piece origin using machine pick-up functions
   9. Load and thread wire through-out machine wire driving mechanism
5. Select proper electrode materials for both wire and conventional E.D.M
   1. List electrode materials and wear characteristics for each material
   2. Identify best electrode material for a given application according to flushing, finishing, and cost requirements
   3. Determine flushing ports necessary for a conventional electrode
   4. Determine the proper wire hardness as it pertains to angling and burning characteristics
6. Create CNC programs for a wire E.D.M
   1. Download CNC program from a P.C. to the wire E.D.M. control
   2. Create a CNC program using a CAM software package
   3. Manually edit a CNC program using the local editor at the machine control and using a off-line editor
   4. Explain and Interpolate CNC code
7. Identify proper work-piece set-ups
   1. Identify methods of work-holding using purchased fixturing
   2. Determine work-piece placement on the EDM to avoid working outside machine movements
   3. Identify work-piece set-ups as they effect flushing capabilities

MFG 402 - Basic Die Making Theory

1. Evaluate what die hazards exist and operational safety
   1. Describe proper press set-up procedure
   2. Implement proper die assembly
   3. Maintain all machine shop safety practices
2. Assess basic die operations and terminology
   1. Determine three stages of shearing
   2. Calculate punch and die clearances
   3. Determine piece part sizing components
   4. Calculate shear tonnage
   5. Determine cutting land and die relief standards
3. Evaluate die set functions and terms
   1. Describe punch and die shoe functions
   2. List leader pin and bushing types
   3. Explain methods of die set construction
   4. Identify catalog numbers for purchased die sets
4. Implement bending principles
   1. Explain bending terminology
   2. Develop flat blank layout of the piece part
   3. Calculate bend allowance for the piece part
   4. Describe methods of over-bending a piece-part
   5. Explain spring-back in a piece part
   6. Discriminate between bend component constructions
   7. List methods of avoiding work-piece slippage during bending
5. Implement stripping principles
   1. Explain the purpose of stripping
   2. List types of strippers
   3. Calculate stripper clearance
   4. Determine stripper confinement methods
   5. Describe stripper manufacturing considerations
   6. Calculate stripper tonnage
6. Critique punch functions
   1. Cite punch types and categories
   2. Label punch terminology as it pertains to perforators
   3. Explain methods of punch confident
   4. Determine methods of aligning punches to die openings
   5. Explain detrimental forces incurred with punches
   6. Describe methods of correcting detrimental forces involved in punching
   7. Establish methods of punch plate incorporation
7. Establish die component mounting
   1. Describe function of cap screws
   2. Determine methods of doweling components
   3. Calculate size requirements for screws and dowels
   4. Determine usage of yokes and keys
   5. Establish methods of aligning die sections in assembly
   6. Identify methods of transferring of dowel and screw holes
8. Determine die types and styles
   1. Identify the following
   2. Describe the following
9. Employ die steels and treatment
   1. Estimate material hardness requirements for die members
   2. Establish steel types necessary for good die wear characteristics
   3. Estimate life of die as it applies to steel types
10. Analyze stock strip guidance
    1. Identify construction of guide rails
    2. Establish methods of aligning material to back guide rail
    3. Calculate stock strip to guide rail clearance
    4. Determine finger stop applications and locations
    5. Identify pilot terminology and applications
    6. Describe difference between manual and automatic feeders
    7. Identify stock strip lifting requirements
    8. Determine piece part ejection methods

MFG 403 - Basic Die Making Lab

1. Assess proper steels according to die application
   1. Determine proper steel types from blueprints
   2. Harden and temper steel according to application
   3. Test hardened components for correct Rockwell hardness
2. Critique shop work
   1. Evaluate workload and determine best time management according to machine availability
   2. Determine best method of processing die components
3. Manufacture the following single station basic dies
   1. Build a blank and shallow draw die (ashtray die)
   2. Build a pierce die (round die)
   3. Build a compound die (washer die)
   4. Build a bend die (U-bend die)
   5. Build a blank-thru die (rectangular die)
   6. Grind an inside and outside diameter to an assigned dimension using a tool-post grinder
4. Assemble die components
   1. Grind die components after heat treat
   2. Lap dowel holes for doweling purposes
   3. Select proper die springs according to pressure requirements
   4. Select proper fasteners to mount die components
   5. Align punch and die contours to establish proper cutting clearance
   6. Transfer screw and dowel holes
   7. Fit punch(es) into punch plates(s)
   8. Sharpen die components
   9. Mount die members to die set
5. Assess stock strip material
   1. Locate proper sheet metal according to piece part requirements
   2. Shear sheet metal to proper width
6. Evaluate a punch press
   1. List safety rules as applied to dies and presses
   2. Identify all punch press controls and safety features
   3. Mount die into a punch press
   4. Set press shut height and knock-out system
   5. Create piece part samples from a die
   6. Trouble-shoot die(s) as required

MFG 411 - Progressive Die Design

1. Create a progressive die piece part design using CAD
   1. Create a piece part drawing applying appropriate criteria (minimum criteria: bending and/or forming, piercing, blanking and/or chopping and/or parting).
   2. Determine appropriate dimensions and tolerances for the piece part print to reflect application of final product
2. Create flat blank lay-out
   1. Calculate bend allowance for each bend area
   2. Develop a flat blank lay-out of the piece part as it would appear in an unfolded state
   3. Apply dimensions to the flattened part
3. Develop a stock strip lay-out
   1. Determine minimum stock material usage using CAD software
   2. Determine progressive order of pierce, form, coin, part, and trimming material
   3. Certify stock strip processing with piece part tolerances
4. Formulate a die design
   1. Determine part ejection
   2. Develop a master timing sketch
   3. Create a die section layout using a stock strip layout on CAD
   4. Create a inverted plan view of the die
   5. Develop a front section assembly view of the working design
   6. Detail non-purchased components by creating orthographic views as required
   7. Determine dimensions and tolerances required by each detail created
   8. Develop a stock material list that includes purchased and non-purchased components
   9. Determine die set and parallel requirements
5. Prepare the design
   1. Manage the die design files on your designated computer storage
   2. Arrange the design views onto the following design pages
   3. Calculate the following and apply to the assembly view
   4. Create the paper plots using CAD. Each sheet must be the appropriate scale and plotted on a standard sheet size. (A-D)

MFG 412 - Advanced Die Making Theory

1. Examine die to press relationships
   1. Determine top dead center (TDC)
   2. Determine bottom dead center (BDC)
   3. Define all the measurements in shut height
   4. Define all the measurements to locate feed height.
2. Identify press types
   1. Discuss an OBI style press
   2. Discuss a straight side press
3. Determine different applications of automatic feeders
   1. Discuss mechanical slide feeders
   2. Discuss air slide feeders
   3. Determine limitations of hitch style feeders
   4. Explain single and double roll feeders
   5. Show differences in modern robotic and transfer line feeders
4. Determine different die design concepts.
   1. List purposes of an inverted die.
   2. Explain a die with a push-back
   3. List purposes of a compound and/or compound-inverted die
   4. Determine purpose of a blank-through die.
   5. Show purpose of a chop-off die
   6. Determine purpose of a parting die.
5. Assess secondary die operations
   1. Determine when a horn die is needed
   2. Explain semi-piercing
   3. Determine attributes of a shear-form die
   4. Explain notching
   5. List die shaving attributes
   6. Determine attributes of a trim die
6. Examine side action in dies
   1. Explain the limitation of angled block cams
   2. Determine what makes a cam positive
   3. Explain aerial cam dies
7. Determine limitations of draw dies
   1. Explain the differences between a bending and a drawing operation
   2. Explore how draw finish can effect draw operations
   3. List the common draw part defects
   4. Explain blank draw percentage reduction
8. Assess the die parameters related to a progressive die
   1. Calculate flat blank layout
   2. Calculate cutting clearance
   3. Calculate progression distance
   4. Explain which die components are responsible for sizing the piece part
   5. Calculate fits for interactive components.
   6. Calculate tonnage for a progressive die.
   7. Determine proper die land and relief.
   8. Explain burr side issues related to different die designs.
   9. Explain methods of counteracting lateral force.
   10. Explain progression control within a progressive die
9. Analyze machine specific machining procedures for die components
   1. Explain common CNC codes
   2. Apply EDM processes to die components
10. Examine common die components.
    1. Identify proper stripper design
    2. Identify how a shedder works
    3. Explain the purpose of a spring pin for part expulsion
    4. Calculate spring pressure.
    5. Calculate spring sizes.

MFG 413 - Advanced Diemaking Lab

1. Build an industry quality die set
   1. Line bore boiler plates for pins & bushings
   2. Mount parallels and shank
2. Machine die components prior to heat treatment
   1. Saw proper materials to dimension
   2. Machine die components using mills, lathes, & grinders
   3. Drill and/or tap necessary holes in tool steel materials
3. Harden tool steel die components
   1. Heat treat die components to proper hardened state as required by the die design
   2. Temper die components to relieve stress
   3. Clean out the dowel and threaded holes
4. Machine die components using CNC machine tools
   1. Set up a CNC milling machine, lathe, and a wire EDM machine
   2. Operate a CNC milling machine, lathe, and a wire EDM machine
   3. Maintain a CNC milling machine, lathe, and a wire EDM machine
   4. Create CNC mill code using computer aided machining (CAM)
5. Machine die components into a finished state
   1. Grind critical dimensions to proper dimension and tolerance
   2. Grind cutting edges to a sharpened state
   3. Check fits between die members
6. Align die members in assembly
   1. Transfer mounting holes into soft members
   2. Mount die members in assembly maintaining required clearances
   3. Line transfer dowel holes from the hardened member into the soft members
7. Set-up die for trial run
   1. Set-up die for trial run into a OBI punch press
   2. Shear appropriate stock material for die as needed
   3. Receive Instructor approval before attempting to create piece parts
   4. Produce piece parts in small lot quantities according to piece part dimensions and tolerances

MFG 452 - Moldmaking

1. Explain safety procedures as it applies to molding
   1. Identify injection molding press controls and safety features
   2. Operate injection molding press with all guards in place
   3. Clear the frozen plastic from the mold sprue and nozzle in a safe manner
2. Identify molding processes and terminology
   1. Describe the purpose of a hot runner mold
   2. Outline the purpose of a compression mold
   3. State the purpose of a blow mold
   4. Describe the purpose of a transfer mold
3. Explain plastic resins and coloring agents
   1. Determine whether plastic is thermosetting or thermoplastic
   2. Identify types and categories of plastic materials
   3. Calculate piece part shrinkage for a mold
   4. List characteristics of each plastic resin studied
   5. Determine best plastic resin utilized for a given product
   6. Describe resin coloring processes
   7. Describe methods of drying plastic resins
   8. Evaluate plastic piece part for common flaws and defects, determine correction necessary
4. Identify types of molding presses and capacities
   1. Describe the function of the screw as it applies to an injection molding press.
   2. Identify molding press controls such as timers, counters, temperature, and pressure settings
   3. Describe the capacities that are measured on a injection molding press (platen daylight, clamp pressure, shot size).
   4. Prepare an injection molding press to trial run a new mold
   5. Adjust an infection molding press to trial run a new mold
5. Apply terminology to the injection mold and mold process
   1. Describe shrinkage
   2. Describe parting lines
   3. Distinguish between a M.U.D. base and a standard purchased mold base
   4. Detail the function of eject pins and ejection plate
   5. Explain the cooling process
   6. Discuss the function of coring material using core pins
   7. Describe the function of slides, over-locks, and cams incorporated into a mold
   8. Explain how a sprue is pulled from the mold
   9. Locate purchased components in vendor catalogs
6. Build an injection mold
   1. Create a piece part for a mold project
   2. Determine shrinkage for a piece part
   3. Determine parting line of the piece part
   4. Determine ejection method and ejection pin placement
   5. Determine finish requirements on molding surfaces as required by piece part applications, polish as needed
   6. Calculate cooling requirements
   7. Determine plastic resin utilized according to piece part characteristics
   8. Incorporate eject pins into the mold
   9. Machine runner system into the mold
   10. Determine draft angles on molding surfaces
   11. Determine core placement and sizes

MFG 502 - Intro Statistical Process Cntl

1. Explain what quality is and why it is important
   1. Describe the concepts of quality and why it is important in today’s global market
   2. Identify the current philosophies and practices of SPC
   3. Discuss the major issues revolving around the subject of quality
   4. Explain how to measure and quantify quality
   5. Contrast today’s debate over quality to SPC theory
2. Demonstrate an understanding of the philosophies of Deming and Juran (among others on SPC
   1. Discuss the Deming approach to SPC and problem solving
   2. Detail the Juran and Crosby approach to SPC practices
   3. Identify the practices and approaches of the Japanese guru’s
   4. Discuss Taguchi methods and advanced concepts of SPC
   5. Explain the concepts and measures of variability
3. Utilize the basic tools of SPC in case studies and actual experiments
   1. Construct and analyze a cause and effect diagram
   2. Demonstrate the concepts of brainstorming and consensus building
   3. Construct and explain the five basic types of flow charts
   4. Formulate a histogram from a set of data points
   5. Describe and demonstrate the Pareto concept
   6. Explain run chart and control chart methods
   7. Identify variables verses attribute data charting
   8. Differentiate between data gathering tools and data analysis tools 
4. Explain the principles and concepts of teamwork and SPC
   1. Describe what is the importance of teams and SPC methods
   2. Identify the different types of teams and their uses of SPC
   3. Explain the relationships between teamwork and effective problem solving
5. Describe the process of continuous improvement
   1. Identify the major problem solving models
   2. Explain the implementation process of installing an SPC program 
6. Analyze data and their distributions
   1. Identify the process of accurate data collection
   2. Calculate data distributions and their associated statistics
   3. Interpret the characteristics of distributions
   4. Discuss the first law of statistics
   5. Explain the conditions of control
   6. Describe predictability in distributions and data
7. Understand and perform process capability studies
   1. Describe CpK analysis and interpretations
   2. Discuss the role of specifications
   3. Explain the relationships to QFD
8. Implement basic process control techniques
   1. Demonstrate the concepts of SPC by working with case studies and examples
   2. Discuss the various approaches and techniques as they apply to the case studies
   3. Explain the applications of the problem solving models to the case studies
9. Demonstrate an understanding of the industry accepted problem solving models
   1. Describe the typical models for problem solving.
   2. Explain the relationship between these models and the use of SPC charting techniques
10. Utilize the process of a gauge capability study
    1. Identify the steps used to perform a gauge study
    2. Discuss the need and benefits of such a study
11. Utilize acceptance sampling concepts
    1. Identify the purpose and use of the various types of acceptance sampling plans
    2. Demonstrate the use of AQL and AOQL tables
    3. Explain the use of OC curves

MFG 510 - Practices-Continuous Improve

1. Explain the philosophy and approach of W. Edwards Deming
   1. Describe Deming’s theory of profound knowledge
   2. Identify his approach involving SPC as a common language
   3. Discuss Deming’s chain reaction idea
   4. Explain the P-D-S-A technique of problem solving
   5. Discuss in detail Deming’s fourteen points towards a total quality environment
   6. Identify Deming’s legacy to American Industry 
2. Explain the theories and approach of J.M. Juran
   1. Discuss Juran’s ‘planning for quality’ approach
   2. Explain the cost of quality concept
   3. Identify Juran’s definition of quality
   4. Describe the quality trilogy and its’ function
   5. Explain how the breakthrough theory works
   6. Describe Juran’s Handbook of Quality Control
3. Discuss Philip Crosby’s theories on quality
   1. Explain the absolutes of quality management
   2. Describe the theory of zero defects
   3. Identify the technique of the quality management grid
   4. Discuss Crosby’s 14 step program for quality improvement
   5. Identify and explain the elements of quality improvement
4. Identify A.V. Feigenbaum’s contributions to quality theory
   1. Describe his total quality control concepts
   2. Explain the cost of quality
   3. Calculate various cost of quality reports
   4. Discuss his ideas on the quality ethic
   5. Discuss the history of the quality movement
5. Explain Kaoro Ishikawa’s contributions to the quality profession
   1. Describe his company wide quality control concepts
   2. Discuss the audit process for the Deming prize he developed
   3. Explain the quality circle approach towards quality
   4. Identify the tools of quality per Ishikawa
   5. Discuss methodical and systematic problem solving models
6. Describe Goldratts theory of constraints concept
   1. Explain the theory of constraints technique
7. Discuss some of the leading video instructors on quality concepts
   1. Discuss Joel Barker’s concepts on paradigms
   2. Describe Tom Peter’s thriving on chaos ideas
   3. Explain Thomas Covey’s quality approach
   4. Discuss Peter Drucker’s concepts
8. Identify independent theories and approaches toward quality improvement
   1. Describe the concepts of quality functional deployment

MFG 512 - Intro Quality Control Mgmt.

1. Describe the elements of quality organizations
   1. Explain the importance of organizational charts
   2. Discuss the importance of Organizational charts
   3. Draw an example of a functional Quality organizational chart
   4. Explain the function of organizational plans and policies
   5. Discuss the relationship between management style and success in managing quality function
   6. Describe the importance of being customer focused
2. Discuss the needs and requirements of competent job descriptions in quality
   1. Write a complete job description for a Quality position
   2. Explain the need for defining authority and responsibility
   3. Differentiate between authority and responsibility
3. Define the purpose of a documented Quality System
   1. List the elements of a typical Quality System
   2. Discuss the importance of each such element
   3. Explain the significance of a quality policy
   4. Describe the documentation pyramid
   5. Explain the purpose of a Quality manual
   6. Discuss the importance of documented procedures
4. Explain the difference between a detection and preventative mode quality philosophy
   1. Discuss the importance of inspection
   2. Describe the pros and cons of inspection
   3. Define corrective action systems
   4. Differentiate between corrective and preventative actions
   5. Discuss the role of continuous improvement
5. List the resources typically required to plan a functional quality effort
   1. Explain the means for determining budgets
   2. List the standard equipment requirements
   3. Discuss the cost of poor quality considerations
   4. Define the management system requirements
6. Discuss the various Quality Department Functions
   1. Define raw material acquisition tasks
   2. Define in-process inspection tasks
   3. Explain finished goods inspection
   4. Discuss configuration management needs
   5. Discuss product life testing and burn-in testing
   6. Explain the significance of auditing
   7. Describe calibration needs
   8. Name the responsibilities of quality in customer service
7. Define the concepts behind Industry Standards
   1. Differentiate between conformance and compliance
   2. Explain the major standards purposes
   3. Discuss mandatory vs. voluntary standards
   4. Discuss the economic impact of these standards
8. Describe Reliability and FMEA principles
   1. Explain the basis for reliability tests
   2. Discuss the failure mode and engineering analysis (FMEA) process
   3. Differentiate between FMEA and Reliability
9. Discuss Management reporting and analysis
   1. Describe the need for reporting on quality
   2. Prepare a management report for distribution
   3. Explain the elements of a management report
   4. Discuss management/business metrics

MFG 521 - Measuring Devices-SPC

1. Identify the various measuring devices used in a manufacturing environment
   1. Describe the operation of the components of a micrometer
   2. Describe the operation of the components of a caliper
   3. Describe the operation of a gauge block
   4. Describe the operation of gauge pins
2. Identify factors affecting measurement accuracy
   1. Describe the proper use of the various instruments
   2. Perform checks of the calibration of various measuring devices
   3. Describe the proper care and maintenance of various measuring devices 
3. Interpret basic SPC charts
   1. Understand the basic of variation
   2. Describe the components of an SPC chart
   3. Identify the differences between attributes and variables
4. Perform measurements and record data

MFG 522 - Appl of Statistical Methods

1. Adopt a common-sense approach to the basic calculations used for statistical reasoning
   1. Learn to think statistically
   2. Identify approaches to statistical problem solving
   3. Use statistical software in problem solving
2. Estimate the conformance to tolerance/specification of a product
   1. Calculate a capability measure
   2. Calculate the percent defective (Z values).
   3. Evaluate capability and conformance data
3. Define the process of implementing an SPC program
   1. Identify the specific steps required to start SPC
   2. Describe the various charting techniques and their applications (X-bar & R, X & MR. N, np, C & u).
4. Explain the use of Statistical Methods to ensure Quality
   1. Identify an overall plan for quality
   2. Differentiate prevention vs. detection modes of quality assurance
   3. Describe effective sampling techniques
   4. Explain measurement accuracy
   5. Define quality cost procedures and calculate costs
5. Relate using Statistics to Predicting Reliability
   1. Describe the elements of effective reliability testing
   2. Calculate and explain reliability measures
   3. Explain reliability for processes
6. Identify Statistical Methods as they apply to Just - in - Time and MRP practices
   1. Calculate and explain economic order and cost figures
   2. Explain charting techniques for reducing work-in-process
   3. Describe economic lot size techniques
7. Create Forecasting Reports based on Statistical Methods
   1. Define correlation analysis
   2. Explain time series analysis
8. Assess Customer Requirements utilizing Statistical Techniques
   1. Use statistical techniques in customer surveys
   2. Identify techniques used for reporting survey results
   3. Explain the concepts of QFD
9. Utilize Statistics in Assessing Product Safety and Liability Factors
   1. Assess the safety of a facility
   2. Describe how safety statistics can lead to prevention
   3. Determine liability based on statistics
10. Explain the critical aspects of statistical software utilization
    1. Identify the basic requirements in selecting a statistical software package
    2. Use statistical software to effectively present statistical data
11. Describe the principles of FMEA (Failure Mode and Effect Analysis).
    1. Define FMEA practices
    2. Describe an application of FMEA activity
    3. Differentiate between FMEA and Corrective Action

MFG 523 - Controlling Mfg Business Costs

1. Introduction and Overview
   1. Introduction - controlling costs
   2. Why control costs?
   3. What impact do you have?
   4. Competitiveness - Global
   5. Overview of course materials
   6. Overview of course content
   7. Competencies
2. Direct Labor
   1. Definition - Formulation
   2. ACcounting Procedures
   3. Direct labor versus total costs
   4. Direct labor versus profit
   5. Direct labor versus international
3. Material Versus Overhead Versus Productivity
   1. Material costs, costing, structure
   2. Bill of materials
   3. Overhead Figures
   4. Productivity versus efficiency
   5. Relationship of material, overhead and productivity
   6. Cycle times
4. Quality Versus Cost
   1. Quality
   2. Quality Costs (cost of unquality)
   3. Quality versus productivity
   4. Quality and competitiveness
5. Work Improvement (continuous improvement)
   1. Poke-Yoke
   2. Visual workplace
   3. Theory of constraints
   4. Team work
   5. Total Quality, ISO 9000
6. Ability to incorporate, Accept, Utilize Change
   1. Accepting change (not invented-here syndrome)
   2. When change is good, when it is not
   3. Bench Marking
   4. Listening to the customer
   5. Emerging Technology
7. Production Flow/Layou
   1. Line manufacturing
   2. Cellular manufacturing
   3. Job shop manufacturing
   4. Layout pitfalls (OOPS factor)
   5. Production scheduling/costs
8. Inventory Control
   1. Min-max principles
   2. Kan-Ban (two bin system
   3. Batch versus JIT
   4. MRP and MRP II
   5. Forecasting versus inventory
9. Case Studies/Workbooks/Work Sheets
   1. Problem Solving
   2. Analysis 
10. Recap, Review, Application
    1. Review Costing

MFG 524 - PM & Diagnosing Mech/Elec Sys

1. Explain the basic concepts, benefits, and philosophy of a preventive maintenance program
   1. Define what preventive maintenance is.
   2. Understand the purpose for preventive maintenance
   3. List and define the long term results of preventive maintenance
   4. Demonstrate an understanding of how the essential elements of philosophy, inspections and planning and scheduling work together to form a complete preventive maintenance program
2. Demonstrate the ability to create a preventive maintenance program
   1. Organize the program
   2. Identify preventive maintenance items through research of technical manuals or other vendor literature
   3. Determine the manpower requirements for the program
   4. Prepare PM checklists
3. Demonstrate the ability to implement a preventive maintenance program.
   1. Understand how to assign responsibilities within the PM program
   2. Create a master PM schedule
   3. Create a quarterly PM schedule
   4. Create a weekly PM schedule
   5. Demonstrate how to update and use all schedules
4. Demonstrate the proper use and routing of corrective maintenance documents and the importance of recording this information
   1. Fill out a maintenance request form
   2. Outline the work order flow
   3. Identify the importance of complete equipment repair history.
5. Explain the necessity for an accurate equipment information system
   1. Identify the correct information used on work orders
   2. List and explain the technical literature that is used in developing and maintaining accurate equipment information systems
   3. Understand the need for a master equipment list.
   4. Explain the importance of proper spare parts inventory and control to include the effect on maintenance costs
6. Explain the process of failure analysis
   1. Define failure analysis
   2. Use a working model to analyze problems
7. Demonstrate the ability to troubleshoot equipment or system problems
   1. Explain the different logical processes for troubleshooting
   2. Understand what questions to ask

MFG 818 - IMT Internship

1. Develop with his/her employer individual goals/objectives/competencies for the internship. There are college coop forms related to the setting and evaluating of these goals/objectives/and competencies

MFG 932 - Internship

Credits: 4
Lecture Hours: 0
Lab Hours: 0
Practicum Hours: 0
Work Experience: 16
Course Type: Voc/Tech

1. Locate an approved internship for work experience
   1. Follow up on available internships
   2. Interview for internship positions
   3. Obtain and agree to an offer for internship employment
2. Complete work agreement contract for employment
   1. Record accurate information necessary for employment experience
   2. Obtain appropriate signatures for endorsement purposes
3. Complete 240 hours of approved internship experience
   1. Attend internship position according to employer specified agreement
   2. Complete work related tasks as assigned by the employer
4. Develop problem-solving techniques to on-the-job situations
   1. Develop attitudes necessary for successful job performance and cooperation with coworkers and management
   2. Describe attitudes and steps necessary to solve problems and conflicts
5. Maintain hourly time log
   1. Record hours worked each day of the week
   2. Prepare hour log in accordance with employment recording method
6. Verify and maintain report in personal intern/coordinator file
   1. Prepare written report on intern activities on a weekly basis
   2. Present and discuss report to instructor on a bi-weekly basis
7. Reflect upon internship experience
   1. Prepare written report describing learning experiences of the internship

MGT 101 - Principles of Management

1. Summarize the essential aspects of the nature of management.
   1. Describe the four management functions and type of management activity associated with each
   2. Explain the differences in management functions by hierarchial level.
   3. Discuss conceptual, human, and technical skills and their relevance
   4. Define ten roles that managers perform
   5. Outline issues managers must prepare for in the future
2. Trace the significant developments during the history of management.
   1. Explain how historical forces in society have influenced the practice of management
   2. Identify the major developments in the history of management thought.
   3. Outline the major components of classical management perspective and the human resource management perspective
   4. Describe the components of the quantitative management perspective, systems theory and contingency views
   5. Discuss how global competition has influenced management in the United States
3. Explain how the environment affects organizations and relates to corporate culture.
   1. Describe the task and general environments
   2. Explain how organizations relate to stable and unstable environments.
   3. Discuss corporate culture and how that impacts on an organization.
   4. Identify how corporate culture relates to the environment
   5. Relate how symbolic managers affect corporate culture.
4. Interpret how key factors of managerial ethics and corporate social responsibility relate to the management process
   1. Explain how ethical behavior relates to behavior governed by law and free choice
   2. Discuss utilitarian, individualism, moral-rights, and justice approaches for evaluating ethical behavior
   3. Relate corporate social responsibility to economic, legal, ethical and discretionary criteria
   4. Describe four corporate responses to social demands.
   5. Identify structures managers can use to improve their organizations’ ethics and social responsiveness.
5. Differentiate among characteristics of organizational goal setting and planning
   1. Explain the concept of organizational mission and how it influences goal setting and planning
   2. Describe the types of goals an organization should have and why they resemble a hierarchy
   3. Define characteristics of effective goals
   4. Identify how responsibility can be allocated to accomplish planning goal setting.
6. Examine important concepts of strategy formulation and implementation.
   1. Describe the strategic planning process and SWOT analysis
   2. Define corporate-level strategies and the portfolio approach.
   3. Discuss business-level strategies, competitive strategies and product life cycle.
   4. Identify the major considerations in formulating functional strategies.
   5. Enumerate organizational dimensions used for implementing strategy.
7. Assess the impact of management decision making
   1. State the difference between programmed and nonprogrammed decisions and decision characteristics of risk, uncertainty, and ambiguity
   2. Describe the classical and administrative models of decision making and their applications
   3. Name the six steps used in managerial decision making
   4. Discuss the advantages and disadvantages of using groups to make decisions
   5. Outline guidelines for improving decision-making effectiveness in organizations.
8. Explain how several management science aids facilitate planning and decision making.
   1. Define management science and the types of management decision and problems to which these techniques apply.
   2. Identify three quantitative methods and three qualitative methods of forecasting future events
   3. Describe breakeven analysis and how it can be used for organizational decisions
   4. Explain the purpose and application of: linear programming, PERT and CPM, payoff matrix, and decision trees
   5. Discuss the advantages and disadvantages of using management science techniques for planning and decision making
9. Explain how the process of organizing affects management practices
   1. Explain the fundamental characteristics of organizing, including such concepts as work specialization, chain of command, line and staff, and task force
   2. Discuss when specific structural characteristics such as centralization, span of management, and formalization should be used within organizations
   3. Compare functional approaches with divisional approaches to organization.
   4. Outline relative advantages and disadvantages of matrix approaches, contemporary team, and network structures
10. Summarize how management can use structural design to achieve strategic objectives.
    1. Explain why organizations need coordination across departments and hierarchal levels
    2. Discuss mechanisms for achieving coordination and when they may be applied
    3. Describe how organization structure relates to environmental certainty and uncertainty
    4. Identify how organizational life cycle, production and service technologies influence organization structure
    5. Outline the types of departmental interdependence and how structure can be used to accommodate them
11. Explain how innovation and change impact an organization
    1. Describe the sequence of four change activities that must be performed in order for change to be successful
    2. Define sources of resistance to change
    3. Explain force field analysis and other implementation tactics that can be used to overcome resistance to change
    4. Identify the differences among technology, product, structure and culture/people changes
    5. Outline the change process – bottom up, top down, horizontal – associated with each type of change
12. Assess the role of human resource management in organizational strategic planning
    1. Describe federal legislation and societal trends that influence human resource management
    2. Explain how human resource professionals work with line managers to attract, develop and maintain human resources in the organization
    3. Summarize out how organizations determine future staffing needs through human resource planning
    4. Identify the tools managers use to recruit and select employees, train, and appraise performance
    5. Outline how organizations maintain a work force through the administration of wages and salaries, benefits and termination
13. Compare key characteristics of leadership and their importance for organizations.
    1. Identify personal characteristics associated with effective leaders.
    2. Outline the five sources of leader influence and how each causes different subordinate behavior
    3. Explain leader behaviors of initiating structure and consideration
    4. Examine situational theory and the path-goal model of leadership and their applications to subordinate participation
    5. State how leadership fits the organization situation and how organizational characteristics can substitute for leadership behaviors
14. Explain current approaches and traditional approaches to motivation.
    1. Describe content theories of motivation based on employee needs.
    2. Explain the process theories of motivation.
    3. Discuss the reinforcement theory and how it can be used to motivate employees
    4. Identify the major approaches to job design and how they influence motivation.
    5. Outline new management applications of motivation theories.
15. Analyze how communication relates to effective management.
    1. Identify the basic elements of the communication process, the concept of channel richness, and how communication channels influence quality of communication
    2. Describe how perception, nonverbal behavior, and listening affect communication
    3. Outline the differences between formal and informal organization communications and the importance of each
    4. Discuss team communications and how structure influences communication outcomes
    5. List barriers to organizational communications and suggest ways to avoid or overcome them
16. Determine how organizational teams affect organizations
    1. Identify the types of teams and applications which facilitate employee involvement
    2. List the general stages of team development
    3. Summarize the concepts of team cohesiveness and team norms and their relationship to team performance
    4. State the causes of conflict with and among teams and how to reduce conflict
    5. Describe the assets and liabilities of organizational teams.
17. Explain how organizational control relates to the process of management.
    1. Explain the four steps in the control process and the differences in control focus among feedforward, concurrent and feedback controls
    2. State how organizational control relates to strategic planning
    3. Describe bureaucratic and clan control approaches and the methods used with the organization to implement each
    4. Discuss the basic concepts of statistical process control, total quality control, and quality circles and the procedures to implement each
    5. Outline the trends in effective organizational control
18. Compare several types of core management control systems.
    1. Describe financial statements, financial analysis, and financial audits used for top management controls
    2. Discuss the concept of responsibility centers and their relationship to operating and financial budgets
    3. Define the four essential steps in the MBO process and the relative advantages and disadvantages of using MBO for management control
    4. List the advantages of top-down, bottom-up and zero-based budgeting
    5. Predict organizational indicators of inadequate control systems.
19. Assess the importance of information systems for management and the characteristics of useful information
    1. Explain how information systems are designed to meet the needs of managers at different levels in the organizational hierarchy
    2. Examine other new information technologies being used in organizations
    3. Outline the impact of information technology on operational efficiency and business strategy
20. Relate principles of international management to the management of domestic business operations
    1. Indicate how in the economic, sociocultural, and legal-political environments throughout the world can affect business operations
    2. Describe market entry strategies that business firms use to develop foreign markets
    3. Identify the characteristics of a multinational corporation and the generic strategies available to them
    4. Explain the steps in the strategic planning process for multinational corporations
    5. Outline the organization structures that multinationals use and factors that determine the appropriate structure

MGT 115 - Administrative Management

1. Describe the role of the administrative office manager
   1. List the functions of management
   2. Discuss changes in the workplace
2. Explain current trends in the workplace
   1. Compare internal and external forces
   2. Discuss working with individuals from various cultures, individuals in various age groups, individuals with varying physical and mental abilities, and individuals of different genders
3. Explain human resource management
   1. Describe training and retraining needs of workforce
   2. Discuss laws and trends affecting employment
   3. Identify technology forces in the workplace
4. Analyze effective communication
   1. Discuss communication networks
   2. Describe the communication process
   3. Identify effective reading, writing, and listening skills
   4. Practice effective communication techniques.
5. Assess on-the-job practices for human resource management
   1. Describe the employee training and development process.
   2. Explain how employees are compensated
   3. Define the role of labor unions
6. Compare key characteristics of leadership and their importance.
   1. Identify personal characteristics of effective leaders.
   2. List the steps for problem solving
   3. Explain factors affecting decision making
   4. Describe motivation skills
7. Differentiate among the characteristics of workplace values, ethics, and etiquette.
   1. Define ethical and other workplace issues.
   2. Contrast ethics and values
   3. Demonstrate correct business etiquette
8. Summarize trends in administrative office management
   1. List predictions/forecasts for the next three to five years
   2. Discuss challenges to an individual’s career and professional development
9. Describe the office environment
   1. Explain networked technology systems
   2. List factors to consider when designing an office
   3. Identify health and safety issues
10. Discuss management of office technology

MGT 128 - Organizational Behavior

1. Describe factors that directly influence individual behavior.
   1. Describe the “big five” personality traits.
   2. Explain the Myers-Briggs type Indicator (MTBI) types.
   3. Discuss self-concept and explain how social identity theory relates to self-concept.
   4. Identify vlaues commonly studies across cultures and how they influence behavior.
   5. Describe factors that influence ethical behavior.
2. Explain perception and learning in organizations.
   1. Outline the perceptual process.
   2. Discuss the effects of stereotyping, attribution, self-fulling prophecy, halo, primacy, recent and false-consensus effects on the perceptual process.
   3. Discuss ways to improve social perception, with specific application to organizational situations.
   4. Describe three features of social learning theory.
3. Identify causes and effects of workplace emotions, attitudes and stress.
   1. Explain how emotions and cognition influence attitudes and behavior.
   2. Discuss emotional labor and the role of emotional intelligence in the workplace.
   3. Summarize the consequences of job dissatisfaction and strategies to increase organizational commitment.
   4. Describe three major stressors in the workplace and how stress can be managed.
4. Explain the elements of employee motivation.
   1. Apply needs based theories of motivation.
   2. Discuss the effects of expectancy, justice and goal setting on motivation.
   3. Apply elements of job design to employee motivation.
   4. Demonstrate how emplowerment supports motivation.
5. Apply elements of decision-making and creativity in the workplace.
   1. Demonsttrate the decision making process.
   2. Discuss the role of employee involvement in the decision process.
   3. Demonstrate elements of creativity in the workplace.
6. Discuss the elements of team and team dynamics.
   1. Explain the benefits and limitations of teams.
   2. Demonstrate elements of effective teams.
   3. Explain how to improve team processes and results.
   4. Explain the design of an information age organization
7. Demonstrate effective communication in teams and organizations.
   1. Explain the importance of effective communication in teams and organizations.
   2. Compare and contrast the advantages and problems with e-mail and other communication media.
   3. Discuss important factors to consider when selecting a communication channel.
   4. Demonstrate ability to build effective two way communication in teams and organizations
   5. Identify barriers to effective communication and describe strategies for communicating a message and engaging in active listening.
   6. Summarize communication strategies in teams and organizations including grapevie communication.
8. Explain the roles of power and influence in teams and organizations.
   1. Demonstrate the sources of power organizations and how they are used to influence action.
   2. Discuss the types of influence in organizations.
   3. Identify the organizational conditions and personal characteristics that support organizational politics as well as ways to minimize their influence.
9. Demonstrate strategies for managing conflice in teams and organizations.
   1. Debate the positive and negative consequences of conflict in the workplace.
   2. Distinguish constructive from relationship conflict and describe three strategies to minimize relationship conflict.
   3. Outline the five conflict handling styles and discuss the circumstances in which each would be the most appropriate.
10. Demonstrate the concepts of leadership and shared leadership in organizations.
    1. Describe the competency and behavioral perspectives of leadership.
    2. Discuss the key elements of path-goal theory, Fiedler’s contingency model, and leadership substitutes.
    3. Describe the four elements of transformational leadership and distinguish this theory from transactional and charismatic leadership.
    4. Discuss the similarities and differences in leadership across cultures and between genders.
11. Discuss the elements of organizational structure.
    1. Describe three types of coordination in organizational structures.
    2. Discuss the advantages and disadvantages of span of control, centralization and formalization and relate threse elements to organic and mechanistic organizational structures.
    3. Identify and evaluate six tipes of departmenalization.
    4. Explain how the external environmnent, organizational size, technology, and strategy are relevant when designing and organizational structure.
12. Demonstrate the ways to establish a strong organizational culture.
    1. Describe the elements of organizational culture and discuss the importance of organizational subcultures.
    2. List four categories of artifacts through wich corporate culture is deciphered.
    3. Discuss the importance of organizational culture and the conditions under which organizational culture strength improves organizational performance.
    4. Compare and contrast four strategies for merging organizational cultures.
    5. Identify four strategies for changing or strengthening an organization’s culture, including the application of attraction-selection-attrition theory.
    6. Describe the organizational socialization process and identify strategies to improve that process.
13. Identify effective strategies to implement organizational change.
    1. Apply the elements of Lewin’s force field analysis model.
    2. Discuss the reasons why people resist organizational change and outline six strategies for minimizing this resistance.
    3. Demonstrate the importance of leadership in organizational
    4. Describe and compare action research, appreciative inquiry, large group interventions, and parallel learning structures as formal approaches to organizational change.
    5. Discuss two cross-cultural and three ethical issues in organizational change.

MGT 130 - Principles of Supervision

1. Analyze basic principles of supervising people in daily tasks
   1. Identify the role of the supervisor in relation to subordinates, peers and superior
   2. Summarize the supervisory skills needed to function successfully in the position.
   3. Define the management functions common to all levels of management
   4. Practice basic leadership skills
2. Organize an effective and efficient work environment
   1. Summarize the guidelines for effective planning.
   2. Write departmental objectives
   3. Use sound time management principles
   4. Identify controls used by supervisors in the daily departmental operations
   5. Demonstrate the process of training people in job functions.
3. Develop positive human relation skills necessary to promote employee motivation
   1. Choose appropriate spoken and written methods for communicating.
   2. Identify basic human needs affecting employee motivation
   3. Determine what a supervisor can do to provide for employee need satisfaction on the job to create a motivated work group
   4. Identify the correct method of delegating tasks
   5. Point out the effects of group dynamics as related to productivity.
   6. Evaluate employee performance to generate improved productivity
4. Summarize the supervisor’s role in staffing
   1. Identify the consequences of a high employee turnover rate
   2. Explain how absenteeism affects the work group and therefore productivity.
   3. Identify appropriate interviewing techniques
   4. Discuss legal guidelines as they relate to interviewing and hiring
   5. Describe the orientation and induction processes for new employees.
5. Develop effective problem solving and decision making skills
   1. Analyze case problem situations.
   2. Identify means for resolving employee conflict
   3. Employ constructive disciplinary actions
   4. Discuss current legal issues dealing with employee termination, drug testing and sexual harassment

MGT 145 - Human Relations in Management

1. Evaluate Human Relations
   1. Identify reasons why human relations is receiving more attention in business
   2. Explain the six major forces that influence human behavior at work
   3. Describe the total person concept
   4. Discuss the seven major themes that serve as a foundation for effective human relations
   5. Differentiate the discoveries made regarding worker behavior as a result of Taylor’s Scientific Management study and Mayo’s Hawthorne Studies
2. Assess the Communication Process
   1. Differentiate between impersonal communication and interpersonal communication
   2. Identify the filters that affect communication
   3. Identify forms of nonverbal communication
   4. Discuss ways to improve personal communication
   5. Explain how to use communication technologies more effectively
   6. Compare vertical communication channels and horizontal communication channels
3. Discuss the concept of communication styles and its’ effect on interpersonal relations
   1. Identify the four major elements of the communication style model
   2. Explain the four communication styles
   3. Identify your own preferred communication style
   4. Describe how to improve communication with others through style flexing
4. Examine self-esteem and discuss its impact on your life
   1. Discuss how self-esteem develops
   2. Compare characteristics of people with low versus high self-esteem
   3. Identify ways to increase yourself esteem
   4. Explain how organizations can help workers raise their self-esteem
5. Discuss how personal values influence ethical choices
   1. Explain how personal values are formed
   2. Identify value conflicts and how to resolve them
   3. Identify how to make the right ethical choices
   4. Discuss how businesses may prevent corporate crime
6. Discuss the impact of attitudes on the success of individuals as well as organizations
   1. Describe how people can acquire attitudes
   2. Identify attitudes that employer value
   3. Explain how to change your own attitudes
   4. Explain how to help others change their attitudes
7. Examine why motivation is complex in nature
   1. Define motivation
   2. Describe Maslow’s Hierarchy of Needs Theory
   3. Describe Herzberg’s Motivation-Maintenance Factor Theory
   4. Describe McGregor’s Theory X and Theory Y
   5. Describe the Expectancy Theory
   6. Describe contemporary motivational strategies
8. Assess how constructive self-disclosure contributes to improved interpersonal relationships
   1. Discuss the benefits you gain from self-disclosure
   2. Explain the major elements of the Johari Window model
   3. Identify barriers to self-disclosure in a business setting
9. Examine factors that influence our emotional development
   1. Compare how to cope with your anger versus the anger of others
   2. Describe the four most common emotional styles.
   3. Describe the importance of emotional intelligence in building effective relationships
10. Evaluate the importance of professional presence
    1. Explain the primacy effect
    2. Differentiate between business casual and business professional dress for men and women
    3. Explain how your on-line presence can help or hinder your personal brand
    4. Describe major factors that form your image
    5. Explain how life and workplace etiquette contribute to improved interpersonal relations
11. Define stress
    1. Identify major personal and work-related causes of stress
    2. Discuss effective stress-management strategies
    3. Learn how to use positive psychology to combat stress 
12. Compare primary and secondary dimensions of diversity
    1. Identify ways in which individuals and organizations can enhance work force diversity
13. Evaluate how the traditional roles of men and women are changing
    1. Discuss the challenges and opportunities for working men and women
    2. Compare the two forms of sexual harassment
    3. Describe how to address sexual harassment

MGT 147 - Leadership Development

1. Outline the important elements of his or her personal vision and leadership philosophy.
   1. Define the nature and challenges of leadership.
   2. Compare and contrast the characteristics of successful leaders.
   3. Explain the elements of contingency leadership.
   4. Identify goals for growth of personal leadership skills.
2. Demonstrate effective team leadership and membership skills.
   1. Discuss the tasks of a leader in managing a group.
   2. Explain the role of an effective team member.
   3. Develop a community service project demonstrating leader and member roles.
3. Examine and evaluate ethical choices in organizations.
   1. Define the responsibilities decision makers have to society.
   2. Recognize that leader and team success is dependent on mutual trust.
   3. Demonstrate trust building in a team setting.
   4. Recognize how to build influence and power in a team setting.
4. Describe how building trust and empowering others is critical to successful leadership.
5. Demonstrate the ability to identify and resolve conflict.
   1. Recognize that conflict exists in every organization.
   2. Identify conflict resolution techniques.
   3. Demonstrate conflict resolution techniques to a positive outcome.
6. Demonstrate goal setting and measurement of goal accomplishment.
   1. Describe the methods used by leadership to set appropriate goals for an organization or activity.
   2. Define the need for clearly defined and measurable goals.
   3. Review and evaluate an organization?s purpose, mission and objectives.
7. Establish a network of leadership mentors and peers.
   1. Recognize the value of networking to accomplish goals.
   2. Explain ways to meet and maintain networking contacts.
   3. Identify local professionals to include in a personal network. 
8. Explain the importance of community involvement to leadership development.
   1. Recognize the value of community involvement to leader credibility.
   2. Exhibit leadership skills in community involvement activities. 
9. Explain how professional behaviors improve leader effectiveness and success.
   1. Demonstrate professional etiquette in social situations such as dining, interviews and meetings.
   2. Demonstrate effective presentation skills. 

MGT 164 - Total Quality Management

1. Analyze the role of total quality management in organizations.
   1. Describe the various ways quality may be defined.
   2. Describe the importance of quality practices in an organization.
   3. Identify the fundamental reasons why quality is an objective of an organization.
   4. Discuss the history of quality control implementation in the United States.
   5. Identify the various quality dimensions that influence how quality is perceived.
   6. Explain why the customer is the final judge of quality.
   7. Discuss by employee engagement is critical for the implementation of quality.
   8. Contrast a process approach to a systems approach to quality.
   9. Describe how a process of continual improvement is implemented.
2. Contrast the roles of leaders and managers in a firm.
   1. List the various elements of leadership in an organization.
   2. Describe how leaders can affect the culture of an organization.
   3. Describe the importance of ?vision? for a leader.
   4. Illustrate how leaders can implement continuous improvement in an organization.
   5. Define the role of a leader.
   6. Define the role of a manager.
   7. Contrast the role of a leader with the role of a manager.
   8. Contrast transformational, transactional and situational leadership situations.
3. Summarize how a firm can transform its competitive advantage into financial success.
   1. Describe the six characteristics of competitive advantage.
   2. List the sources of competitive advantage.
   3. Describe how cost leadership is used to affect quality improvements.
   4. Describe the importance of quality on the design process.
   5. List the five key dimensions of service quality.
   6. Define the role of quality on manufacturing agility.
   7. Describe how quality is affected by the manufacturing time that is available.
   8. Define the seven management and planning tools.
   9. Define the term core competence.
   10. Interpret total quality and strategic management theory.
4. Demonstrate an understanding of the role and function of teams.
   1. Describe the importance of teams.
   2. Discuss the six basic types of teams.
   3. Review the role of cross-functional teams in an organization.
   4. Outline how a team may be formed.
   5. List the elements of an effective team.
5. Outline how a continuous process improvement program can be used to improve the performance of a firm.
   1. Describe how quality programs can be used to improve organizational processes.
   2. Describe the Kaizen Philosophy.
   3. Describe the Deming Cycle.
   4. List the elements of six sigma methodology.
   5. Explain the seven tools of quality.
   6. Outline the concept of lean thinking.
   7. Outline the concept of breakthrough improvement.
6. Desribe how vendor and customer partnerships can benefit both firms.
   1. Define the concept of process management.
   2. List the four principals of design for six sigma.
   3. Outline the concept of quality function deployment.
   4. Outline the concept of design failure mode and effect analysis.
   5. Describe the elements of quality process design.
   6. Explain the concept of poka-yoke.
   7. Outline the concept of process control.
   8. Explain how statistical process control tools are used to improve quality.
7. Show how performance measures are used to improve the profitability of a firm.
   1. List the eight elements of organization structure.
   2. Compare the different types functional structure organizations use.
   3. Describe how an organization can be redesigned to improve performance.
   4. Describe how hierarchy in an organization can be reduced.
   5. Outline how leadership teams are used in organizations.
   6. Explain the structural contingency theory.

MGT 170 - Human Resource Management

1. Discuss the challenges of Human Resources Management in today’s business environment
   1. Identify how firms gain sustainable competitive advantage through people
   2. Explain how globalization is influencing human resources management.
   3. Describe the impact of information technology on managing people.
   4. Identify the importance of change management.
   5. Discuss the impact of cost pressures on HR policies
   6. Discuss the primary demographic and employee concerns pertaining to HRM.
   7. Provide examples of the roles and competencies of today’s HR managers
2. Explain the role of equal employment opportunity in Human Resources Management.
   1. Explain the reasons behind passage of EEO legislation
   2. Identify and describe the major laws affecting equal employment opportunity.
   3. Describe bona fide occupational qualification and religious preference as EEO issues
   4. Discuss sexual harassment and immigration reform and control as EEO concerns
   5. Explain the use of the Uniform Guidelines on Employee Selection Procedures.
   6. Explain various enforcement procedures affecting equal employment opportunity.
   7. Describe affirmative action and the basic steps in developing an affirmative action
3. Describe the importance of job design and job descriptions in providing a foundation for an effective HR program
   1. Discuss the relationship between job requirements and the performance of HRM functions
   2. Describe the methods by which job analysis typically is completed
   3. Explain the various sections of job descriptions.
   4. List the various factors that must be taken into account in designing a job.
   5. Discuss the various job characteristics that motivate employees
4. Identify requirements of Human Resources planning and recruitment.
   1. Identify the advantages of integrating human resources planning and strategic planning
   2. Explain the advantages and disadvantages of recruiting from within the organization
   3. Explain the advantages and disadvantages of external recruitment.
   4. Describe how recruitment activities are integrated with diversity and equal employment opportunity initiatives.
5. Explain the process, principles and procedures involved in employee selection
   1. Explain the objectives of the personnel selection process
   2. Identify the various sources of information used for personnel selection.
   3. Explain the value of different types of employment tests.
   4. Discuss the different approaches to conducting an employment interview
   5. Describe the various decision strategies for selection
6. Discuss the principles and methods commonly used for training nonmanagerial employees, managers, and supervisors
   1. Discuss the systems approach to training and development.
   2. Describe the components of training-needs assessment.
   3. Identify the principles of learning and describe how they facilitate training
   4. Identify the types of training methods used for managers and nonmanagers
   5. Discuss the advantages and disadvantages of various evaluation criteria
7. Describe career development programs and the phases of career development
   1. Explain how a career development program integrates individual and organizational needs
   2. Describe the conditions that help to make a career development program successful
   3. Describe the methods used for identifying and developing managerial talent
   4. Describe the various aspects of personal career development that one should consider
8. Plan and effectively utilize a performance appraisal program
   1. Explain the purposes of performance appraisals and the reasons they can sometimes fail
   2. Identify the characteristics of an effective appraisal program
   3. Describe the different sources of appraisal information.
   4. Explain the various methods used for performance evaluation
   5. Outline the characteristics of an effective performance appraisal interview.
9. Discuss the objectives and policies of an organization’s compensation program
   1. Explain employer concerns in developing a strategic compensation program
   2. Identify the various factors that influence the setting of wages.
   3. Discuss the mechanics of each of the major job evaluation system
   4. Define the wage curve, pay grades, and rate ranges as parts of the compensation structure
   5. Identify the major provisions of the federal laws affecting compensation.
10. Explain the different types of financial incentive plans.
    1. Discuss the basic requirements for successful implementation of incentive programs
    2. List the types of, and reasons for implementing
    3. Explain why merit raises may fail to motivate employees adequately and discuss ways to increase their motivational value
    4. State and identify the advantage of each of the principal methods used to compensate salespersons
    5. Explain what profit sharing plans are and the advantages and disadvantages of these programs
    6. Describe the main types of ESOP plans and discuss the advantages of ESOPs to employers and employees
11. Recognize the changes occurring in the types and value of benefits employees receive as part of their total compensation
    1. Describe the characteristics of a sound benefits program
    2. Recognize management concerns about the costs of employee benefits and discuss ways to control those costs
    3. Explain the employee benefits required by law
    4. Discuss suggested ways to control the cots of health care programs
    5. Describe the major factors involved in the management of pension plans.
12. Explain the requirements of creating a healthy work environment.
    1. Summarize the general provision of the Occupational Safety and Health Act (OSHA)
    2. Describe what management can do to create a safe work environment
    3. Describe the organizational services and programs for building better health.
    4. Explain the role of employee assistance program in HRM
    5. Describe methods for coping with stress.
13. Discuss the policies and procedures governing disciplinary action
    1. Explain due process, the employment-at-will principle, and the implied contract
    2. Identify the job expectancy rights of employees
    3. Explain the process of establishing disciplinary policies, including the proper implementation of organizational rules
    4. Explain two approaches to disciplinary action
    5. Identify the different types of alternative dispute-resolution procedures.
    6. Discuss the role of ethics in the management of human resources.
14. Discuss the labor movement and contemporary forces contributing to it.
    1. Identify and explain he principal federal laws that provide the framework for labor relations
    2. Cite the reasons employees join unions
    3. Describe the process by which unions organize employees and gain recognition as their bargaining agent
    4. Describe the overall structure of the labor movement and the functions labor unions perform at the national and local levels
    5. Describe the differences between private sector and public-sector labor relations.
    6. Discuss some of the contemporary challenges to labor organizations
    7. Discuss the bargaining process and the bargaining goals and strategies of a union and an employer
    8. Cite the principal methods by which bargaining deadlocks may be resolved
    9. Give examples of current collective bargaining trends.

MGT 194 - Relationship Strategies in Bus

1. Assemble a list of elements necessary for personal and professional success
   1. Outline a plan for personal improvement
   2. Outline a plan for professional improvement
2. Identify steps in goal setting
   1. Select what you want in financial, intellectual, physical and spiritual terms.
   2. State what you will do to achieve 2.1.
   3. Select a date for accomplishment for each in 2.1.
   4. State in writing 2.1 through 2.3.
   5. Review daily 2.1 through 2.3.
3. Classify four communication styles
   1. Analyze components of four communication styles
   2. Select personal communication style
   3. Identify style adoption strategies
4. Identify four life positions
   1. Analyze components of four life positions
   2. Select personal life position
   3. Determine approaches to changing life positions
   4. Develop strategies for managing relationships

MGT 248 - Systems & Information Mgmt.

1. Demonstrate understanding of information system theory and terminology
   1. Explain why knowledge of information systems is important for business end users
   2. Identify and give examples of the components and functions of the generic concept of a system
   3. Identify and give examples of the components of real world information systems
   4. Identify several types of jobs available in the information systems field
   5. Identify and give examples of several major types of information systems used in business organizations
2. Describe the basic types of computer systems and the major types of computer peripheral devices used for input, output, and storage
   1. Identify the components and functions of a computer system
   2. Outline the major differences and uses of microcomputers, minicomputers, mainframes, and networked computers
   3. Identify the major types and uses of computer peripherals for input, output, and storage.
   4. Explain the benefits, limitations, and trends in major types of computer systems and peripheral devices
3. Analyze computer software functions, benefits and limitations
   1. Describe two major trends occurring in computer software.
   2. Identify several major types of system and application software.
   3. Outline the functions of operating systems and application software
4. Identify how data resources are managed in information systems
   1. Explain the importance of data resource management and how it is implemented
   2. Outline the advantages of the database management approach
   3. Explain the functions of database management software
   4. Provide examples to illustrate each of the following
5. Demonstrate knowledge of the important concepts regarding telecommunication
   1. Identify the basic components, functions and types of telecommunications networks
   2. Identify several major developments and trends in the industries, technology, and applications of telecommunications
   3. Explain the functions of major types of telecommunications network hardware, software, and media
   4. Describe how client/server computing differs from previous forms of distributed and centralized processing
   5. Identify how telecommunications can support the enterprise wide operations of a business
   6. Identify several important strategies for the successful development of telecommunications networks to support business goals
   7. Identify several key issues in the management of local, regional, and global telecommunications networks
6. Demonstrate knowledge of decision support systems and their role in business
   1. Give examples of how the roles of information systems have expanded to provide support for a firm’s operations
   2. Identify the major types of management information systems.
   3. Identify three strategic roles of information systems.
   4. Identify the major components and resources needed to support end user computing
   5. Give examples of how information systems support the business functions of accounting, finance, human resource management, marketing, and production and operations management
   6. Identify the major components of a decision support system and explain how it differs from the traditional information reporting systems
   7. Identify the present and future impacts of artificial intelligence on business operations and management
   8. Give examples of several ways expert systems can be used in business decision-making situations
7. Demonstrate an understanding of how managers and end users can plan, develop, implement, and control the use of information technology in a global information society
   1. Describe how steps of the information systems development cycle can be used to provide information system solutions to business problems
   2. Discuss several evaluation factors that should be considered in evaluating the acquisition of hardware, software, and IS services.
   3. Explain how information technology is affecting management planning and control, and the structure and activities of organizations
   4. Identify several considerations that affect the choice of Information Technology applications
   5. Outline several types of information system controls, procedural controls, and physical facility controls that can be used to ensure the quality and security of information systems
   6. Identify what end users and Information Systems managers can do to lessen the harmful effects and increase the beneficial effects of information technology
8. Analyze the role of the Internet and the World Wide Web in business and management
   1. Explain the difference between the Internet, internets and the World Wide Web
   2. Describe the various technologies that make up the Internet
   3. Define the relationships between Web sites, Web addresses, and Web browser software
   4. Identify key considerations in the use of new Web technologies such as wikis, social networking and podcasting
9. Demonstrate understanding of electronic commerce (e-commerce) in business.
   1. Define the major e-commerce business models
   2. Compare customers and their perceptions in the B2B and B2C business models
   3. Compare the development of the marketing mix for customers in the B2B and B2C business models
   4. Summarize the ways of moving money in e-commerce

MGT 260 - Intro to Business Logistics

Credits: 3
Lecture Hours: 3
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: General

1. Describe a supply chain and define supply chain management.
2. Assess the objectives and classify elements of supply chain management including supply, operations and logistics
3. Explain basic supply chain management activities.
4. Describe a brief history and current trends in supply chain management. 
5. Discuss the significance of supply chain analytics and how it applies to supply chain management.
6. Examine the four elements of integration - logistics, operations, supply and integration.
7. Explore current trends in supply chain management including analytics, sustainability and visibility.

2. Evaluate the increased strategic role of purchasing and supply management in changing Business environment.

1. Describe the role of purchasing and its strategic impact on an organization’s competitive advantage.
2. Describe the traditional purchasing process, e-procurement, public procurement, and green purchasing.
3. Recognize and know how to handle small-value purchase orders
4. Analyze and evaluate sourcing decisions and the factors impacting supplier selection, including outsourcing, make or buy, and break-even analysis.
5. Analyze and compute total cost of ownership.
6. Analyze the pros and cons of single sourcing versus multiple sourcing.
7. Describe the key characteristics of centralized, decentralized, and hybrid purchasing organization.
8. Describe the opportunities and challenges of global sourcing.

3. Assess the significance of creating and managing long-term supplier relationships.

1. Explain the importance of supplier partnerships.
2. Understand the key factors for developing successful partnerships.
3. Develop and design a supplier evaluation and certification program
4. Explain the importance of a supplier recognition program.
5. Understand the capabilities of supplier relationship management.
6. Explain the benefits of using SRM software to manage suppliers.

4. Appraise ethical, sustainable souring and corporate social responsibility in the context of firm’s societal needs.

1. Understand and appreciate the trends in ethical and sustainable sourcing.
2. Define and describe the terms used in ethical and sustainable sourcing.
3. Describe the differences between ethical and sustainable sourcing.
4. Understand how ethical and sustainable strategies are developed and implemented.
5. Understand the use of environmental supplier certifications.
6. Discuss the benefits of strategic supplier alliances.
7. Describe how and why sourcing practices are benchmarked.
8. Discuss why firms would want to assess their sourcing capabilities.

5. Evaluate Domestic and Global Transportation, Distribution and Logistics

1. Understand the strategic importance of logistics.
2. Identify the various modes of transportation.
3. Understand how U.S. regulation and deregulation have impacted transportation.
4. Discuss the global aspects of logistics.
5. Describe how logistics affects Supply Chain Management.
6. Examine and understand the interrelatedness of transportation, warehousing, and material handling.
7. Identify a number of third-party logistics service providers.
8. Describe the various reverse logistics activities.

6. Appraise CRM as a fundamental, long-term customer relations management tool.

1. Describe the strategic importance of CRM
2. Describe the components of a CRM initiative.
3. Determine CLV by calculating customer lifetime value using examples.
4. Discuss the implementation procedures for CRM programs.
5. Describe how information is used to create customer satisfaction and greater profits for the firm.
6. Describe how firms integrate existing CRM applications.
7. Design and implement a successful CRM program.
8. Describe the emerging trends in CRM.

7. Evaluate strategies which firms consider for making global location decisions.

1. Explain the impact of global location decisions on a supply chain.
2. Identify the factors influencing location decisions.
3. Understand the impact of the regional trade agreements on location decisions.
4. Examine competitiveness of nations by demonstrating understanding of WEF’s 12 pillars of competitiveness.
5. Use several location evaluation models by performing weighted-factor rating and break-even analysis model calculations.
6. Understand the advantages of business clusters.
7. Explain the impact of sustainable development on facility location.

MGT 266 - Prin of Supply Chain Mgt.

Credits: 3
Lecture Hours: 3
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: General

1. Explain the role of a demand forecast for a business.
2. Differentiate between qualitative and quantitative forecast methods.
3. Compute the value of a simple moving average forecast.
4. Compute the value of a weighted moving average forecast.
5. Compute the value of an exponential smoothing forecast.
6. Compute the value of a linear trend forecast.
7. Compute the value of a simple linear regression forecast.
8. Compute the accuracy of a forecast.
9. Describe a collaborative planning, forecasting, and replenishment system.

2. Compare and contrast the different elements of a resource planning systems.

1. Describe the chase, level and mixed aggregate production strategies.
2. Describe the hierarchical operations planning process.
3. Compute required demand quantities using ATP, MRP and DRP systems.
4. Describe the limitations of legacy MRP systems.
5. Identify the advantages and disadvantages of ERP systems.
6. Describe the elements of a bill of materials.
7. Describe the elements of a capacity plan.
8. Evaluate the history, use and implementation plan for an ERP system.

3. Choose the proper inventory control system to be used based on product demand.

1. Distinguish dependent from independent demand inventories.
2. Evaluate the four basic types of inventories and their functions.
3. Describe the costs related to inventories.
4. Compute inventory turnover.
5. Evaluate the ABC classifications of inventory.
6. Describe how RFID is used to track inventory.
7. Critique the use and limitations of an EOQ formula.
8. Compute a value for a statistical reorder point.
9. Describe a continuous review system.
10. Describe a periodic review system.

4. Compare and contrast different types of process management systems.

1. Describe the elements of a lean manufacturing system.
2. Evaluate the elements of a six-sigma system.
3. Identify the relationship between inventory and setup time reduction programs.
4. Describe how a DMAIC     improvement system operates.
5. Critque the statistical tools used in six-sigma.
6. Compute and construct an “x-bar”, “r” and “p” chart.

5. Evaluate service response logistics programs for service and manufacturing firms.

1. Describe the elements of a service response logistics system.
2. Compute productivity in a service system.
3. Describe the service strategies used by various firms.
4. Compute capacity utilization in a system.
5. Identify the methods used to increase capacity in a system.
6. Describe how queue times can be best managed.
7. Evaluate the dimensions of service quality.

6. Assess the importance of process integration in supply chain management.

1. Describe the advantages of process integration.
2. Describe the obstacles to process integration.
3. Define the issues important to internal and external process integration.
4. Evaluate the role played by information systems in process integration.
5. Discuss the causes of the “bullwhip effect” in process integration.
6. Discuss the issues associate with supply chain risk and security.

7. Evaluate supply chain management performance.

1. Evaluate how supply chain management can be a competitive factor for a firm.
2. Describe traditional measures of performance.
3. Compute productivity.
4. Describe world-class performance measurement systems.
5. Evaluate supply chain performance measurement systems.
6. Evaluate the balanced scorecard measurement system.
7. Examine the use of the SCOR performance model.

MGT 800 - Business Internship I

1. Show an awareness of, and consideration for, the opinions and feelings of others; and develop and maintain smooth, cooperative working relationships with peers, subordinates, and superiors
2. Use effective expression in individual or group situations (includes gestures and nonverbal communications
3. Write clearly and effectively; using appropriate style, format, grammar, and tone, in informal and formal business communications
4. Demonstrate attention to, and convey understanding of, the comments or questions of others
5. Plan beyond the present to prepare for future challenges and opportunities; continue to broaden skills, interest, and experience
6. Maintain social, ethical, and organizational norms in job-related activities
7. Utilize poise, self-confidence and style; dress and grooming, etiquette, voice quality, handshake, positive attitude, and facial expressions to communicate an appropriate business image
8. Take action to achieve goals beyond those called for; self-starting rather than passive acceptance
9. Process or generate information without overlooking important items or getting enmeshed in technicalities
10. Develop alternative courses of action and make decisions based on logical assumptions which reflect factual information
11. Display a wide range of behaviors and adapt to a variety of situations
12. Allocate time efficiently
13. Accomplish job duties and responsibilities effectively
14. Work a minimum of 240 hours
15. Obtain a satisfactory employer evaluation

MGT 802 - Bus. Internship Seminar I

1. Develop realistic employment experience expectations.
   1. Write personal goals as they relate to accomplishments on the job.
   2. List employer’s expectations for satisfactory job performance. 
2. Share work related experiences with other interns
3. Explore the relationship between employer and the industry
   1. Identify organizational policy and procedure
   2. Summarize the hierarchical structure of the organization
   3. List job description and responsibilities for current employment.
4. Discuss the value of customer service
   1. Define customer service
   2. Describe the buisiness’ customer relations policy
   3. Identify who is responsible for adjustment or customer service problems.
   4. Develop a personal plan for providing customer service.
5. Complete a research paper on retail trends in today’s market
6. Interview professionals in career related positions to gain knowledge of skills and career paths
7. Submit required paperwork to verify employment hours.
   1. Prepare weekly report for employer verification.
   2. Discuss employer comments on work performance.

MGT 805 - Business Internship II

1. Show an awareness of, and consideration for, the opinions and feelings of others; and develop and maintain smooth, cooperative working relationships with peers, subordinates, and superiors
2. Use effective expression in individual or group situations (includes gestures and nonverbal communications
3. Write clearly and effectively; using appropriate style, format, grammar, and tone, in informal and formal business communications.
4. Demonstrate attention to, and convey understanding of the comments or questions of others
5. Plan beyond the present to prepare for future challenges and opportunities; continue to broaden skills, interest, and experience
6. Maintain social, ethical, and organizational norms in job-related activities
7. Utilize poise, self-confidence and style; dress and grooming, etiquette, voice quality, handshake, positive attitude, and facial expressions to communicate an appropriate business image
8. Take action to achieve goals beyond those called for; self-starting rather than passive acceptance
9. Process or generate information without overlooking important items or getting enmeshed in technicalities
10. Develop alternative courses of action and make decisions based on logical assumptions which reflect factual information
11. Display a wide range of behaviors and adapt to a variety of situations
12. Allocate time efficiently
13. Accomplish job duties and responsibilities effectively
14. Work a minimum of 225 hours
15. Obtain a satisfactory employer evaluation

MGT 807 - Bus. Internship Seminar II

1. Develop leadership skill through studying employee motivation
   1. Define leadership characteristics
   2. Review human needs and motivation
   3. Determine motivational options within the workplace
2. Identify current issues influencing the market place
   1. Discuss the relationship of those issues to the workplace
   2. Apply information in developing basic marketing skills
3. Participate in personal enrichment activities to build character
   1. Discover enrichment options available.
   2. Listen to speakers in related field topics
4. Communicate knowledge of effective relationship skills
   1. Define the concept of teamwork
   2. Discuss the manager’s responsibility to develop relationships in the workplace.
5. Discuss work related supervisory experiences
   1. Develop a list of employer job performance goals
   2. Review progress toward the achievement of performance goals
   3. Dialog with employer on evaluation of job performance
6. Submit required work hour documentation
   1. Prepare weekly report for employer verification
   2. Discuss employer comments on work performance 

MKT 110 - Principles of Marketing

1. Explain the nature of marketing
   1. Define marketing
   2. Describe the role of marketing in society
   3. Explain the marketing concept
   4. Identify the elements of the marketing mix.
   5. Explain why most marketers today view themselves as global marketers
2. Outline the marketing environment
   1. Define the marketing environment
   2. Explain how the legal, social, technological, economic, and competitive environments affect an organization’s marketing activities
   3. Describe the four types of competition
   4. Relate the differences in the external environment for a global firm
3. Explain the marketing planning process
   1. Define strategic marketing planning
   2. Identify the steps in the marketing planning process
   3. Explain the importance of a marketing plan
   4. Identify special challenges in preparing a global market
4. Explain the relationship between information and marketing decision making.
   1. Differentiate a marketing information system from marketing research.
   2. List the steps in the marketing research process
   3. Describe the methods of collecting data
   4. Distinguish between primary and secondary data
   5. Describe special research problems facing global marketers
5. Explain market segmentation
   1. Distinguish between a market and market segmentation
   2. Identify the differences between consumer and organizational markets
   3. Discuss the bases of segmenting a market
   4. Explain strategies for targeting markets
   5. Differentiate segmenting national versus global markets
6. Identify consumer buying behavior
   1. Describe the stages consumers go through in making purchasing decisions
   2. Explain ways that attitudes, beliefs, values, Teaming, and motives influence buying behavior
   3. Outline ways social and personal factors affect consumer purchasing decisions
   4. Discuss how consumer buying behavior impacts marketing products in a global market
7. Explain the organizational buying process
   1. Compare the different types of organizational markets.
   2. Differentiate organizational buying behavior from consumer buying behavior
   3. Describe major influences on organizational buyers.
   4. Explain the stages/types of organizational buying
8. Compare product factors affecting marketing activities.
   1. Distinguish between a good, service, and idea
   2. Differentiate between features and benefits
   3. Explain how benefits add value to a product
   4. Differentiate between consumer and organizational products
   5. Explain the stages in the life cycle of product categories.
   6. Describe what branding does for a product
   7. Explain the functions of a product’s packaging
9. Explain how to develop and manage products
   1. Explain what makes a new product “new”
   2. Describe reasons why companies need to develop new products
   3. Outline the steps in new product development
   4. Explain the importance of product positioning
   5. Discuss strategies for managing products during life cycle stages
   6. Describe how organization’s extend a product’s life cycle.
   7. Determine how the new-product development process relates to global markets
10. Identify the considerations and objectives of pricing.
    1. Explain how price, value, benefits, and quality are interconnected
    2. List the factors influencing price decisions.
    3. Identify the difference between price and non-price competition
    4. Outline the different pricing objectives
    5. Discuss pricing methods
11. Compare marketing channels and physical distribution
    1. Describe the functions of marketing channels
    2. Differentiate between marketing channels for consumer and organizational markets
    3. Discuss the different types of physical distribution
    4. Explain the three levels of distribution intensity/market coverage.
    5. Identify differences marketers must take into consideration when managing and developing international distribution channels
12. Explain the marketing communication process
    1. Explain the role of promotion in the marketing mix.
    2. Discuss the elements of the promotional mix
    3. Differentiate between promotions for consumer and organizational markets
    4. Identify factors affecting global marketing communication
13. Explain the importance of marketing ethics and social responsibility.
    1. Distinguish between ethical and social responsibility
    2. Describe common ethical problems faced by marketers
    3. Explain how organizations can encourage ethical behavior.

MKT 115 - Business-to-Business Marketing

1. Explain how the business marketing environment affects an organization.
   1. Discuss similarities and differences between consumer goods and business marketing
   2. Describe factors that influence demand for industrial goods
   3. Identify types of customers
   4. Outline the processes which customers use in buying products and services.
   5. Explain the basic characteristics of industrial products and services
2. Contrast the needs of various organizational buyers drawn from commercial enterprises, all levels of government, institutions, as well as international buyers
   1. Describe the nature and central characteristics of each market sector.
   2. Explain how the purchasing function is organized for each of these components.
   3. Identify the importance and distinguishing characteristics of international organizational buyers
   4. Outline the need to design a unique marketing program for each sector.
3. Assess how the organizational buying process affects business marketing
   1. Describe the exchange process between buyers and sellers within the context of business marketing management
   2. Identify the different buying situations ad how they can affect the business marketer
   3. Trace the patterns over time which buyer-seller relationships may follow
   4. Discuss rational and emotional factors which may influence buyers.
   5. Explain formal evaluation systems and analytical approaches which buyers may employ when measuring value and evaluating supplier performance
4. Explain how organizational buying behavior impacts business marketing
   1. Identify the individual, group, organizational, and environmental variables that influence buying decisions
   2. Describe how a knowledge of buying characteristics allows the marketer to make more informed decisions about product design, pricing and promotion
5. Interpret how managers can base decisions on the realities of the marketplace rather than on hunch and intuition
   1. Identify the components of, and requirements for, an effective marketing intelligence system
   2. Describe the need to develop the information base as a decision support system to ensure maximum managerial relevance
   3. Discuss how to use key secondary information sources for market planning
   4. State the nature and function of marketing research in the business marketing environment
6. Explain how one breaks down the aggregate market into meaningful categories.
   1. Describe the benefits and requirements for segmenting the market
   2. Identify the potential bases for segmenting the business market
   3. Outline a procedure for evaluating and selecting market segments.
   4. Discuss the role of market segmentation in the development of business marketing strategy
7. Examine several ways in which one can predict market response.
   1. Describe the importance of organizational demand analysis.
   2. Identify the role of market potential analysis and sales forecasting in the planning and control process
   3. Examine specific techniques that effectively can be applied in measuring marketing potential and developing a sales forecast
8. Determine how strategic perspectives affect market-driven organizations and competition
   1. Discuss how organizations gain competitive advantage
   2. Identify marketing’s strategic role in corporate strategy development.
   3. Describe the multifunctional nature of marketing decision making.
   4. List the key components of the business marketing planning process.
9. Compare international market opportunities and competition to domestic situations.
   1. Describe the factors that shape a county’s competitive advantage.
   2. Identify the forces that drive globalization of a particular industry.
   3. List various international market-entry options and strategic significance of different forms of global market participation
   4. Outline key strategic marketing issues that emerge as a firm becomes more involved in international marketing
   5. Explain how strategic alliances impact global marketing strategies.
10. Examine how a firm can put together a line of products and services that respond to the needs of the customers
    1. Outline the concept of the total product
    2. Describe the strategic importance of product quality.
    3. Identify various types of industrial product lines
    4. Discuss a strategic approach for managing the existing product line
11. Explain how firms can provide customers with a continuing stream of new products and services
    1. Describe the strategic processes through which product innovations take shape
    2. Explain the role of the technology in new product planning and in commercializing technology
    3. Discuss the process of developing new products
    4. Outline an approach for developing responsive product strategy for business markets
12. Compare the unique aspects of business services and the special role they play in the business market environment
    1. Describe the unique role and special characteristics of services.
    2. Identify key purchase criteria, attributes, and choice processes associated with service purchasing
    3. Discuss special challenges associated with developing new business services.
    4. Explain the role that service plays in support of products and equipment
    5. List the nature of, the size of, and problems associated with international business services marketing
13. Evaluate different designs and ways of managing the business marketing channel.
    1. Identify the central components and alternative forms of channels
    2. Describe how one can evaluate alternative channel structures.
    3. Discuss the roles of industrial distributors and manufacturer’s representatives.
    4. Explain the methods for managing and monitoring channel performance.
14. Contrast several alternatives of developing responsive physical distribution systems.
    1. Describe the role of logistical management in marketing strategy.
    2. Identify the importance of developing an effective interface between logistics and the channel
    3. Explain the importance of cost and service trade-offs in creating effective and efficient logistical systems
15. Develop several approaches for a business marketer to assign price to a product or service
    1. Describe the role of price in cost/benefit calculations
    2. Identify the central elements of the pricing process
    3. Outline how organizations establish effective new product prices and periodically adjust prices of existing products
    4. Discuss strategic approaches to competitive bidding.
    5. Explain the role of lease marketing
16. Assess how advertising and sales promotion supplement personal selling efforts.
    1. Describe the specific role of advertising
    2. Outline the process of forming a business advertising program.
    3. Identify business media options
    4. List the methods for measuring business advertising effectiveness
17. Explain the role of the personal selling function in the overall business marketing scheme
    1. Describe the role of personal selling
    2. Outline the nature of the buyer-seller interaction process
    3. Identify the nature of the industrial sales management function
    4. List selected managerial tools that one can apply to major sales force decision areas
18. Differentiate several types of monitoring and control of marketing strategy performance
    1. Describe the function and significance of marketing control
    2. Identify the components of the control process.
    3. Explain specific methods for evaluating performance
    4. Discuss the importance to marketing strategy of execution or implementation of controls

MKT 121 - Digital Marketing

1. Describe characteristics of the Digital Marketing process that distinguish it from other marketing formats
   1. Explain the purpose of digital/interactive marketing communication.
   2. Identify how digital tools are used for research, promotion and service
2. Evaluate the uses of common media tools in a digital marketing campaign
   1. Analyze various forms of Internet advertising
   2. Compare Web-based ads to mobile ads.
   3. Evaluate how digital marketing differs from traditional formats.
   4. Identify how companies use social media to facilitate marketing and service.
3. Create accounts with primary social media tool used by businesses
   1. Identify the most popular tools at the present time.
   2. Compare reach and demographic profiles of social media applications.
   3. Clarify the difference between social media marketing and social media service.
4. Analyze the research component of the digital marketing process.
   1. Define Customer Relationship Management and its business uses.
   2. Compare various software programs and digital analytics tools.
   3. Interpret marketing data to develop a strategy for digital promotion.
5. Critique elements of search marketing.
   1. Define search engine optimization and pay-per-click advertising.
   2. Compare organic and paid search results.
   3. Recognize methods of digital tracking and prospect targeting.
   4. Identify common third-party online advertising platforms.
6. Explain the reasons for digitally-driven methods of managing customer relationships.
   1. Understand the economic ramifications of retaining core customers.
   2. Explain the role of software, blogs and Web accounts in managing relationships.
   3. Recognize the connection between analytics and promotion.
7. Evaluate the importance and usefulness of content marketing.
   1. Examine the various formats of content marketing.
   2. Demonstrate ability to develop blog.
   3. Delineate article marketing and search engine optimization content. 
8. Appraise the ethical and privacy issues effecting digital marketing and communications.
   1. Recognize facets of Internet privacy and their role in digital marketing.
   2. Review privacy statements and disclaimers used by online publishers and advertising platforms.

MKT 140 - Selling

1. Explain careers, opportunities, and benefits of personal selling
   1. Discuss the unique advantages of personal selling
   2. Discuss current issues and trends in sales training
   3. Determine the variety of career opportunities of personal selling
   4. Explore the rewards in personal selling careers
   5. Explain the work environment as it pertains to personal selling.
   6. Discuss future employment opportunities in personal selling.
2. Apply theories of buyer motivation
   1. List the factors that influence buying decisions
   2. Explain the complex nature of consumer motivation
   3. Define buying motives, i.e., emotional, rational, patronage
   4. List ways to discover buying motives
   5. Demonstrate the consultative selling model
   6. List the mental steps in the buying process
   7. Define buyer action theory
   8. Define need/satisfaction theory
3. Identify factors involved in developing a prospecting plan
   1. Discuss the importance of identifying prospects
   2. List sources of prospects
   3. Describe how to qualify prospects
4. Discuss how to determine one’s competition
   1. List the types of information to know about one’s competition
   2. Describe the benefits derived from competition knowledge 
5. Explain the product and/or service
   1. List the types of information to know about one’s company
   2. Describe the benefits to be derived from company knowledge.
   3. Describe the kinds of product knowledge that should be acquired by sales people
   4. Discuss sources of product knowledge
   5. Discuss product features vs. product benefits
6. Discuss the importance of a positive self-image
   1. Explain characteristics of a healthy self-image
   2. Discuss the impact of self-image in the field of selling.
   3. List the various kinds of nonverbal, visual, and auditory data that influences the image you project
   4. Describe how to dress for success 
7. Evaluate ethical practices in selling
   1. Discuss the importance of ethical standards in the field of selling.
   2. List the legal and ethical standards in selling
   3. Practice ethical standards in the sales profession
8. Write out the steps and goals of the sales presentation
   1. List the steps included in the sales presentation
   2. Identify the goals to be accomplished by a sales presentation
   3. Determine the guidelines for developing an effective presentation
   4. Explain the purpose and use of presentation strategies
   5. Outline common sales presentation strategies
   6. Describe how to create and maintain records of sales documents.
9. Develop complete pre-approach information
   1. Demonstrate knowledge of the basic steps of the pre-approach
   2. Describe how to secure an interview.
   3. Determine sources of prospect information
10. Design an approach
    1. Discuss how to secure the interview
    2. Describe effective approaches used with the customers
    3. Demonstrate ways to capture the prospect’s attention.
    4. Identify ways to be used to arouse the prospect’s interest
11. Determine wants/needs of the customer
12. Use questioning techniques to gain information
13. Select and prepare selling aids for demonstration
    1. Use the various types of selling aids
    2. Demonstrate effective ways of using sales aids
14. Anticipate sales resistance and ways to manage it
    1. Explain common reasons for sales resistance.
    2. Demonstrate strategies for handling sales resistance.
    3. Employ methods to overcome common types of objectives.
15. Develop trial closes for actual use
    1. Identify appropriate time to close sale
    2. Demonstrate methods of closing the sale.
    3. Discuss steps to follow with either an affirmative or negative sales response
16. Develop for actual use closing techniques
    1. Identify appropriate time to close sale
    2. Demonstrate methods of closing the sale
    3. Discuss steps to follow with either an affirmative or negative sales response
17. Demonstrate when and how to use suggestive selling
    1. Explain how to use suggestive selling effectively
18. Demonstrate techniques of servicing the sale
    1. Demonstrate activities involved in customer service.
    2. Define customer service strategies and their value
    3. Describe methods to deal with customer complaints
19. Conduct a role played sales presentation

MKT 141 - Advanced Selling Strategies

1. Evaluate the differences between value-added selling and transactional selling.
   1. Comprehend the challenges companies face in selling value in a tough economy.
   2. Analyze companies that effectively sell value in different industries.
2. Analyze the roles of different people in the business buying process.
   1. Explain the benefits of selling to top decision makers.
   2. Identify different types of gatekeepers and their involvement in the buying process.
   3. Discuss the strategy of researching before presenting to business prospects.
3. Critique strategies and software tools used in customer relationship management.
   1. Demonstrate understanding of the different activities salespeople perform in an automated software program.
   2. Perform analysis of prospect accounts to make decisions on which prospects to contact first, and which state of the selling process to enter.
4. Compare and contrast different value-added and consultative selling strategies.
5. Construct analyses of the sales techniques used by top sales organizations as well as local sellers.
6. Perform research and analysis on an effective value-added sales organization.
   1. Interview sales managers and gather research on the organization.
   2. Write a report indicating understanding of the strategies and tactics employed by the organization.
   3. Deliver a presentation pointing out key points learned from the research process. 

MKT 145 - Sales Management

1. Explain the role of the Sales Manager
   1. Discuss how sales management contributes to the overall goals of the company
   2. Identify the Sales Manager’s basic areas of responsibility.
   3. List qualities of an effective Sales Manager
2. Contrast traditional versus “new style” interview techniques
3. Compare various sales compensation plans
   1. Discuss the basic principles of compensation plans.
   2. Explain the motivational role a compensation plan has for salespeople.
   3. Identify objectives sales compensation plans can achieve
   4. Determine factors affecting compensation plan design.
   5. Discuss the pros and cons of different ways of compensating
4. Explain the motivational process as it relates to salespeople.
   1. Define motivation
   2. Explain internal versus external motivation
   3. Identify basic needs salespeople have
   4. Discuss motivational tools available to sales managers
5. Outline the importance of group dynamics to the development of a sales team
6. Discuss methods used in evaluating sales performance
   1. Set standards of performance
   2. Develop a formal performance appraisal program
7. Demonstrate group presentation skills
8. Develop a recruitment and selection program
   1. Describe what to look for in sales job candidates
   2. Identify sources to recruit salespeople from
   3. Write a job description for a sales position
   4. Differentiate what information is appropriate to ask on employment form and in interviews
   5. Develop a recruitment and selection program
9. Formulate strategies to reach planning and budgeting objectives.
   1. Identify basic planning guidelines
   2. Discuss the need to budget
   3. Explain simple budgetary procedures
   4. Structure sales territories for maximum selling coverage
   5. Assess whether sales expenses are worthwhile
   6. Explain the concept of management by objective.
10. Determine territory management through sales force specialization.
11. Develop a sales training program
    1. Discuss the importance of training.
    2. Identify training needs for salespeople
    3. Examine methods for training salespeople
    4. Contrast trainer and trainee responsibilities
    5. Evaluate training effectiveness
    6. Identify factors which cause training to fail/succeed
12. Demonstrate sales forecasting techniques
    1. Explain the steps to sales forecasting
    2. Examine sales forecasting techniques
13. Conduct a sales meeting

MKT 150 - Principles of Advertising

1. Define the role advertising plays in the promotional mix
2. Differentiate advertising from public relations or sales promotion
3. Identify the basics of the communication process
   1. Understand the role advertisers and agencies play within the industry structure
   2. Distinguish between brand management and sales promotions
   3. Know the connection between ad messages, media selection and target markets
4. Apply the concept of positioning to products/business/services
   1. Use target market information to create positioning statements
   2. Select appropriate advertising options for positioning statement
5. Outline the elements of a print ad
   1. Demonstrate effective copy writing
   2. Demonstrate the concept of ad layout
6. Evaluate the strengths and weaknesses of various media options
7. Develop an advertising campaign written prospectus for a product/business/service
   1. Identify the background and objectives of a client company
   2. Identify primary and secondary markets
   3. Analyze a client company’s opportunities and challenges relative to competitors
   4. Develop and rationalize a media plan
   5. Develop an effective, customized creative strategy
   6. Demonstrate the use of radio and/or television advertising
   7. Prepare an advertising budget
   8. Show understanding of the importance of evaluating results of an ad campaign
   9. Summarize and attempt to sell an advertising campaign
8. Develop an advertising campaign presentation for a product/business/service
   1. Convey awareness of professional advertising presentation requirements
   2. Define clear advertising campaign objectives
   3. Identify primary and secondary target markets
   4. Communicate benefits client company offers to target market
   5. Develop and rationalize a media plan
   6. Prepare an advertising budget
   7. Demonstrate understanding of effective ad layout and design
   8. Show understanding of importance of evaluating results of an ad campaign
   9. Summarize and attempt to sell advertising campaign
   10. Demonstrate positive human relations skills in group work

MKT 160 - Principles of Retailing

1. Recognize the complex nature of retailing
   1. Define the application of target marketing and retailing
   2. Identify ways to build a sustainable competitive advantage
   3. Explain the buying process that consumers go through when purchasing merchandise or services
2. Discover the career opportunities available in the field of retailing
3. Classify the types of retail operations
   1. Name the different types of retailers
   2. Identify laws and regulations governing retailing
   3. Identify traditional and non-traditional approaches to retailing
4. Discuss the value of store security
   1. List types of loss prevention options available
   2. Identify steps to avoid shop lifting
5. Assess non-merchandise factors that contribute to a successful retail operation.
   1. Determine the elements necessary for retail site selection
   2. Cite requirements for store layout and design
   3. Understand the basic elements of the retail communication mix
   4. Recognize the value of customer service and Customer Relationship Management
6. Recognize the growing importance of human resource management in retailing
   1. Understand the process of human resource management
   2. Understand the tasks that a store manager is responsible for completing
   3. Understand the basic techniques to improve employee motivation and retention
7. Participate in a series of interviews with a retail management mentor, in teams, in order to gain practical knowledge of concepts discussed in the course
8. Develop a retail strategy for a business, implementing the appropriate target market and retail mix

MKT 182 - Customer Relationship Mgmt

1. Evaluate Customer Relationship Management (CRM)
   1. Recognize how CRM evolved from customer loyalty objectives
   2. Understand how technology contributes to a CRM system
   3. Identify reasons why customer relationship management is a primary topic in business
   4. Review the history and development of CRM
   5. Describe industries where CRM is used.
   6. Explore the relationship between CRM, profit, revenue and expenses
2. Outline the customer relationship management process
   1. Summarize database management
   2. Explain customer data collection
   3. Analyze data and creation of reports
   4. Review development of CRM programs
   5. Assess implementation of CRM programs
3. Analyze the infrastructure of CRM
   1. Recognize the types of CRM software programs and their capabilities
   2. Understand the process of data mining
   3. Critique security and privacy issues slowing CRM growth and acceptance
   4. Summarize information gathered and stored in a data warehouse
4. Evaluate lifetime customer value
   1. Describe calculation using RFM (Recency, Frequency and Monetary Value) analysis
   2. Understand the 80-20 rule and the CRM pyramid
   3. Differentiate customer tiers and their value in segmentation and marketing
5. Outline marketing programs targeted at high value customers
   1. Understand customer loyalty programs
   2. Analyze specific programs companies use
   3. Differentiate between CRM use in sales, service and other forms of marketing promotion
6. Evaluate the roles and responsibilities for each functional department involved in CRM
   1. Identify the traditional roles and responsibilities in various function departments
   2. Explain the changes in responsibilities in various roles in a CRM system
7. Examine companies that effectively use CRM for improved profitability
   1. Explore cases in which companies developed and implemented CRM programs
   2. Analyze company decisions in establishing and managing CRM programs
8. Create CRM Project
   1. Critique a company with a successful CRM program
   2. Complete written and/or oral presentation of findings on CRM success factors

MKT 184 - Customer Service

1. Develop the “proper attitude” needed for working with external and internal customers.
   1. Transmit a positive attitude with voice, body language, and enthusiasm
   2. Be one step ahead and anticipate the needs of your customer
   3. Learn the four basic needs: to be understood, to feel welcome, to feel important, and to feel comfortable
   4. Develop active listening skills
   5. Provide timely, complete, and tactful follow-up
   6. Ability to keep your cool and manage stress
2. Recognize the Internal customer at the workplace
   1. Build a professional reputation with coworkers
   2. Deal with negative emotions
   3. Adopt a good-neighbor policy
   4. Maintain open lines of communication
3. Identify techniques to calm upset customers
   1. Understand the issue and avoid assumptions
   2. Paraphrase what has been said
   3. Provide nonverbal communication
   4. Recognize a variety of difficult personality types
4. Recognize the diversity issues in dealing with customer
   1. Develop a sensitivity to the fact that everyone is unique
   2. Comply with legal and moral responsibilities in serving customers with disabilities
   3. Become aware of cultural diversity
   4. Understand the need to treat customers as individuals
5. Explore the role of technology in the area of Customer Service
   1. Demonstrate how to communicate effectively via email, internet, and facsimile
   2. Understand the advantages and disadvantages of technology
   3. Able to use technology ethically and with proper etiquette
   4. Help customers overcome concerns regarding technology

MKT 199 - Sports/Entertainment Mktg.

1. Explain the importance of sports/entertainment marketing
   1. Define sports/entertainment marketing
   2. Examine sports as entertainment
   3. Examine the growth of the sports/entertainment industry
2. Define the product Marketing Mix
   1. Evaluate the multidimensional nature of the sports/entertainment products
   2. Define the different types of sports/entertainment products
   3. Examine the strategic sports/entertainment marketing process
3. Examine the internal and external factors effecting sports/entertainment
   1. Explain internal factors and their impact on the industry
   2. Explain external factors and their impact on the industry
4. Evaluate the participants as customers
   1. List the types of customer decisions
   2. Compare psychological and sociological factors impacting the customer
5. Examine the factors influencing attendance
   1. Define participant motivation factors
   2. Explain the difference between the event and the entertainment.
6. Plan the merchandise assortment
   1. List merchandise characteristics
   2. Define Licensing
7. Identify the sports/entertainment promotion mix elements
   1. Define promotion objectives
   2. Examine sales promotion benefits
8. Examine sports/entertainment sponsorship
   1. Define sponsorship
   2. Examine sponsorships impact on the event
9. Examine pricing strategies
   1. Evaluate pricing alternatives
   2. Compare price increase impact on attendance
   3. Examine the value of price discounting
10. Complete a sports/entertainment campaign
    1. Demonstrate creative problem solving
    2. Demonstrate positive human relations skills in group work

MLT 115 - Clinical Lab Fundamentals

1. Evaluate the clinical laboratory.
   1. Discuss the roles of Medical Laboratory Technicians and other laboratory personnel.
   2. Summarize the general functions of a clinical laboratory, as well as the functions of each main area in the lab.
2. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area.
   3. Wear appropriate personal protective equipment.
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Identify government agencies regulating laboratory results.
   9. Explain the use of quality control in the lab.
   10. Define accuracy and precision.
   11. Calculate standard deviations and coefficient of variation.
   12. Determine factors that affect procedures and results.
3. Calculate laboratory math, measurements, apparatus and principles.
   1. Name different types of glass, containers and receivers.
   2. Perform pipetting techniques.
   3. Perform unit conversions in standard and metric.
   4. Convert temperature from degrees Celsius to degrees Fahrenheit and vice versa.
4. Demonstrate absorbance spectrophotometry.
   1. Describe the principles of spectrophotometry.
   2. Operate the spectrophotometer to calculate unknown concentrations.
   3. Graph curves illustrating % transmittance v. concentration and absorbance v. concentration.
   4. Discuss the absorbance and transmittance of light and how it relates to Beer’s Law.
   5. Apply Beer’s Law in the calculations of solution concentrations.
   6. Convert % transmittance to absorbance using a conversion chart.
   7. Given a standard line, determine if the procedure follows Beer’s Law.
   8. State two methods which are used to determine if a procedure follows Beer’s Law.
   9. Define the following types of specimens used when performing procedures using the spectrophotometer: standard solutions, blank, and control specimen.
   10. Use a common procedure to determine the concentration of glucose in a specimen.
   11. Give the normal values for glucose levels in blood and other body fluids.
   12. Define diabetes mellitus; contrast Type I and Type II diabetes.
5. Demonstrate an understanding of quality assurance in blood collection.
   1. Recognize the importance of correct blood collection techniques in total patient care.
   2. List the factors that influence the integrity of a blood specimen.
   3. Describe the quality assurance of blood collection.
6. Examine equipment used in blood collection.
   1. Describe the purposes of various pieces of equipment and supplies.
   2. Differentiate among the various needle sizes as to gauge and purpose
   3. Discuss methods to safely dispose of contaminated needles.
   4. Identify the types of tubes by color code, and state the anticoagulant and additives present, mechanism of action, and special characteristics, and the purposes of each
   5. List the correct order of draw.
   6. Differentiate between serum and plasma.
   7. Define coagulation; and, state when an anticoagulant is used in blood collection.
7. Perform venipuncture techniques.
   1. List the required information on a requisition form.
   2. Describe correct patient identification.
   3. Describe patient preparation and the variables that can affect some lab tests
   4. Assemble venipuncture equipment and supplies.
   5. Process specimens for analysis
   6. Discuss post-venipuncture care of patient, labeling, and delivery of specimens to the lab.
   7. Collect blood from student-patients and donors using various methods of collection
   8. Identify the most common venipuncture sites; and, identify alternative sites and describe when they would be used.
   9. Explain how to determine site selection and the cleaning process.
   10. Describe proper needle position for a successful venipuncture.
   11. List reasons blood would be collected using a syringe or butterfly rather than collection it via venipuncture using evacuated tubes.
   12. List the steps in performing a venipuncture using a syringe or butterfly.
8. Perform dermal puncture techniques.
   1. State reasons for performing a dermal puncture.
   2. Identify acceptable and unacceptable sites for dermal puncture in adults, children, and babies.
   3. List the steps in performing dermal puncture.
   4. List the order of collection for dermal puncture specimens.
   5. Describe correct labeling of microspecimens.
   6. Describe the commonly used skin puncture devices for both finger sticks and heel sticks.
   7. Explain why the first drop of blood is wiped away when performing a dermal puncture.
9. Assess complications and trouble-shooting in blood collection.
   1. List steps taken when collecting blood from a patient with an intravenous (IV) line in place.
   2. Define the following: syncope, hematoma, petechiae, sclerosed veins.
   3. Discuss causes and prevention of the following complications in phlebotomy: fainting, bruising, petechiae, excessive bleeding, seizures, allergies, infections, pain, damaged veins.
   4. Discuss causes and solutions for: failure to obtain blood, equipment failure, needle positions, and collapsed veins.
10. Evaluate specimen handling and processing.
    1. List factors that can cause a patient’s lab results to appear abnormal.
    2. Discuss appropriate handling of laboratory specimens.
    3. State the acceptable time between specimen collection and separation of cells from plasma or serum, and explain why this is necessary.
    4. Describe how to transport specimens to the lab when they must be kept warm, kept chilled, or are light-sensitive.
    5. List common reasons for specimen rejection; and, explain why the specimens are unable to be tested.
11. Discuss hematopoiesis.
    1. Describe the common blood cells, serum, and plasma, and their functions.
    2. Explain hemoglobin synthesis and structure.
    3. Identify forms of hemoglobin and derivatives.
    4. Describe methods of measurement and reference values.
    5. State the ratio of red marrow to yellow marrow.
    6. Discuss the role bone marrow plays in cells production from fetal life throughout adulthood.
    7. State the total adult blood volume in liters.
    8. State the life span of a red blood cell in days.
    9. State names, amino acid chains, and percentages in blood of normal adult hemoglobin.
    10. Define hemoglobinopathies, and list at least one (1) example of a hemoglobinopathy.
    11. List reasons for an increased and decreased hemoglobin value.
12. Explain hematocrit.
    1. Identify specimens to be used and methods of measurements.
    2. List reference values.
    3. List reasons for an increased and decreased hematocrit.
    4. State the reason for obtaining duplicate tubes for microhematocrit readings.
    5. State the ‘rule of 3’ as it pertains to RBC count, hemoglobin, and hematocrit.
13. Assess cell counts and RBC indices.
    1. Calculate Mean Corpuscular Volume (MCV), Mean Corpuscular Hemoglobin (MCH), and Mean Corpuscular Hemoglobin Concentration (MCHC).
    2. List reference values for indicies.
    3. Relate indices to red blood cell morphology.
    4. Perform red blood cell, white blood cell and platelet counts.
    5. Calculate red blood cell, white blood cell and platelet counts.
    6. List reference values for cell counts.
    7. List reasons for increased and decreased numbers of red blood cells, white blood cells, and platelets.
    8. Define polycythemia, leukocytosis, leukopenia, absolute leukocytosis, thrombocytosis, thrombocytemia, and thrombocytopenia; and, list causes for these conditions.
14. Perform microscopic examination of peripheral blood.
    1. Prepare blood smears.
    2. Stain blood smears.
    3. Perform leukocyte differentials, including red blood cell morphology.
    4. Perform platelet estimate.
    5. Calculate corrected white blood cell count.
    6. List reference values.
    7. Define anisocytosis; and, correlate the red cell distribution width (RDW) with the amount of anisocytosis.
15. Evaluate hematological diseases states.
    1. Define anemias and leukemias.
    2. Recognize cell morphology in health and diseased states.
    3. Identify red cell and white cell disorders based on the differential, red cell indicies, and cell counts.
16. Demonstrate professional conduct.
    1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
    2. Practice confidentiality.
    3. Follow written and verbal instructions.
    4. Demonstrate ethical time management.
    5. Choose workplace-appropriate clothing and jewelry.
    6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
    7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
    8. Maintain professional growth and competence through involvement in continuing education.
    9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
    10. Practice written and oral communication skills.
    11. Create team atmosphere in laboratory functions.
17. Demonstrate judgment and decision making skills.
    1. Analyze laboratory findings to recognize common procedural and technical problems.
    2. Evaluate laboratory findings to take corrective action.
    3. Analyze laboratory findings to check for sources of errors.
    4. Evaluate laboratory findings to recognize and report the need for additional testing.

MLT 120 - Urinalysis

1. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs
   2. Disinfect work area
   3. Wear appropriate personal protective equipment.
   4. Practice correct hand-washing technique
   5. Dispose of biohazardous waste
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Identify government agencies regulating laboratory results.
   9. Explain the use of quality control in the lab.
   10. Determine factors that affect procedures and results.
2. Perform Brightfield Microscopy.
   1. Identify the parts of the Brighfield Microscope
   2. Demonstrate cleaning, care, and storage of the Brightfiled microscope.
   3. Practice trouble-shooting problems with the microscopes.
   4. Determine the final magnification for objects appearing under low power field (lpf), high power field (hpf, also known as “high dry”), and oil immersion (oif).
3. Assess the urinary system.
   1. Identify the parts of the urinary tract, kidney, and nephron; and, explain their functions.
   2. Describe formation and composition of urine.
   3. Define filtration, reabsorption, secretion, excretion, and renal blood flow in terms of base mechanisms and net results.
   4. Define anuria, oliguria, uremia, polyuria.
4. Discuss urine specimens collected for routine urinalysis.
   1. List and describe types of urine specimens.
   2. State normal and abnormal daily urine volumes, and terms defining those volumes.
   3. Discuss proper specimen collection, handling and preservation of urine.
   4. List changes in unpreserved or incorrectly preserved urine specimens.
   5. Explain proper sample identification and its significance.
   6. Identify the two substances that have the greatest impact on urine specific gravity, and how to compensate for their presence.
5. Describe the physical urinalysis.
   1. State common terminology used to report normal urine color.
   2. Discuss the significance of abnormal urine colors.
   3. State the significance of urine clarity.
   4. List pathologic and non-pathologic causes of urine cloudiness.
   5. Discuss specific gravity as it relates to normal and abnormal urine specimens.
6. Assess the chemical urinalysis.
   1. Discuss the importance of timing when using reagent test strip testing
   2. Discuss the principle of each of the ten chemical analyses performed on urine specimens: pH, protein, glucose, ketones, blood, bilirubin, urobilinogen, nitrites, leukocyte esterase, and specific gravity.
   3. Correlate chemical results with physical and microscopic results.
   4. Correlate chemical results with the presence or absence of disease.
7. Evaluate the microscopic urinalysis.
   1. Compare and contrast automated and manual methods of viewing urine sediment.
   2. Describe the recommended methods for standardizing specimen preparation and volume, centrifugation, sedimentation preparation, examination, and reporting of results.
8. Perform routine urinalyses.
   1. Perform physical, chemical, and microscopic testing of urine.
   2. Perform specific gravity using a refractometer.
   3. Perform confirmatory testing based on results of chemical analysis.
   4. Identify and quantify urinary sediment.
   5. Identify artifacts and state why they may be present in urine.
   6. Operate and maintain instrumentation used in routine urinalysis.
   7. Perform and document quality control and maintenance of supplies and equipment.
9. Assess renal diseases and metabolic disorders affecting the kidney.
   1. Describe etiology and frequency of disorders.
   2. Discuss confirmatory lab tests used for diagnosis.
   3. Correlate urinalysis results with diseases and disorders. 
10. Evaluate bodily fluids.
    1. State routine laboratory tests performed on bodily fluids, including the rationale and department in which the tests are typically performed.
    2. Identify normal locations, functions, and volume of each fluid: cerebrospinal fluid (CSF), pleural, peritoneal, pericardial, synovial, seminal, and amniotic fluid.
    3. Discuss collection, transport, and analysis of bodily fluids.
    4. Differentiate transudates from exudates.
    5. Define xanthochromic.
    6. Describe the microscopic identification of crystals using polarized and compensated polarized light.
    7. Perform cell counts on bodily fluids.
    8. Perform a routine semen analysis.
    9. Correlate cellular and other microscopic findings in bodily fluids with pathologic and non-pathologic conditions.
    10. Differentiate among bacterial, viral, mycobacterial, and fungal meningitis.
    11. Discuss fecal analysis and define steatorrhea.
    12. Perform occult blood and/or fecal fat testing.
11. Evaluate clinical laboratory operations.
    1. Define the roles and level of training required for Clinical Laboratory personnel.
    2. Discuss the purpose(s) of the major disciplines of clinical laboratory science to include their approaches to the diagnostic, therapeutic, and health maintenance roles of the clinical laboratory.
    3. Identify basic lab tests performed in each department.
    4. Differentiate clinical laboratory settings in terms of primary mission, levels of service and personnel standards: hospital, reference, state health, and physician office laboratories.
12. Demonstrate professional conduct.
    1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
    2. Practice confidentiality.
    3. Follow written and verbal instructions.
    4. Demonstrate ethical time management.
    5. Choose workplace-appropriate clothing and jewelry.
    6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
    7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
    8. Maintain professional growth and competence through involvement in continuing education.
    9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
    10. Practice written and oral communication skills
    11. Create team atmosphere in laboratory functions.
13. Demonstrate judgment and decision making skills.
    1. Analyze laboratory findings to recognize common procedural and technical problems.
    2. Take corrective action.
    3. Check for sources of error.
    4. Evaluate laboratory findings to recognize and report the need for additional testing.

MLT 180 - Clinical Practicum I

1. Collect blood specimens from patients
   1. Demonstrate proper patient identification
   2. Follow recommended isolation techniques
   3. Select appropriate collection apparatus
   4. Perform venipucture or skin puncture
   5. Choose tube types
   6. Communicate appropriately with patient
   7. Assess patient reactions
2. Perform post-blood collection procedures
   1. Dispose of biological waste
   2. Perform post-donation care of the patient
   3. Transport specimen to lab
3. Operate laboratory information system, if applicable.
   1. Print patient sample labels
   2. Enter laboratory data.
   3. Use the computer system with integrity.
4. Assess laboratory safety and quality control
   1. Identify safety and precaution labels and signs
   2. Disinfect collection area
   3. Wear appropriate personal protective equipment
   4. Practice correct hand-washing technique
   5. Protect self, student-patient, and clinical patients from transmission of infectious disease
   6. Perform appropriate error correction and documentation
   7. Determine factors that affect procedures and results
5. Demonstrate professional conduct.
   1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
   2. Practice confidentiality.
   3. Follow written and verbal instructions.
   4. Demonstrate ethical time management.
   5. Choose workplace-appropriate clothing and jewelry.
   6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
   7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
   8. Maintain professional growth and competence through involvement in continuing education.
   9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
   10. Practice written and oral communication skills.
   11. Create a team atmosphere in laboratory functions.
6. Demonstrate judgment and decision making skills.
   1. Trouble-shoot common procedural and technical phlebotomy problems.
   2. Perform corrective action.
   3. Check for sources of errors.
   4. Evaluate findings to recognize and report the need for additional collection procedure.

MLT 232 - Adv. Hematology & Coagulation

1. Assess laboratory safety and quality control
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area.
   3. Wear appropriate personal protective equipment.
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
2. Demonstrate professional conduct.
   1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
   2. Practice confidentiality.
   3. Follow written and verbal instructions.
   4. Demonstrate ethical time management.
   5. Choose workplace-appropriate clothing and jewelry.
   6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
3. Perform Basic Hematology Skills
   1. Identify proper specimen collection and transport techniques/methods.
   2. List types of transport containers and medias and their rationales.
   3. Demonstrate correct use of the microscope.
   4. Demonstrate good dexterity in use of hematology lab equipment.
   5. Perform automated cell counts.
   6. Perform quality control and maintenance procedures.
   7. Perform HCT and SRT
   8. Identify sources of error in HCT and SRT.
4. Perform and assess manual cell counts
   1. Describe diluting fluid and dilution rations.
   2. Describe hemacytometer chambers used to perform counts.
   3. Calculate manual cell counts per uL and per L.
   4. Identify sources of error in the calculations of manual cell counts.
   5. Discuss cellular counts on body fluids and calculations
   6. Demonstrate Upper-left rule and good cell distribution on the hemacytometer.
5. Perform and assess peripheral blood differentials
   1. State the normal number of red blood cells, white blood cells and platelets in the body.
   2. State basic cell structure and functions of each.
   3. List the five (5) main types of leukocytes found in peripheral blood and list the normal range for each type.
   4. Describe factors affecting acceptability of a blood smear.
   5. Prepare and stain manual blood smears.
   6. Perform cell differential counts.
   7. Perform Platelet and WBC estimation and correlate with automated counts.
   8. Identify correct objectives in performing the differential and estimates.
6. Incorporate Hematopoietic theory with cell lines maturation
   1. Contrast the Monopoietic theory vs. the Pluripoietic theory of cell development.
   2. Describe the role of colony-stimulating factors (CSFs) on the production of specific cell types.
   3. Describe the development of cells from the stem cell level to the blast form of a cell.
   4. List the sites of hematopoiesis from the early embryonic stage of development until fully established in adults.
   5. Contrast medullary hematopoiesis vs. extramedullary hematopoiesis
   6. Explain stages of cell maturation.
   7. Identify stages of cell maturation.
   8. Compare the nuclear characteristics and cytoplasmic features in cell maturity.
7. Describe Erythrocytic Life Cycle
   1. Describe the production and function of erythropoietin.
   2. List the sites of erythropoiesis from the early embryonic stage of development until fully established in adults.
   3. Distinguish the various stages of erythrocyte maturation.
   4. State the normal number of red blood cells in the body and the lifespan of a red blood cell in days.
   5. Describe the function of Red Blood Cells.
8. Incorporate Hemoglobin Structure, Metabolism and Degradation into the erythrocytic life cycle
   1. Describe the structure of the hemoglobin molecule.
   2. Identify normal fetal and adult hemoglobin with respect to globin chains.
   3. State percentages of normal hemoglobin concentrations.
   4. State how iron is transported through the body and stored.
   5. Discuss the physiological functions of hemoglobin, the oxygen-hemoglobin dissociation curve and the Bohr Effect.
   6. Name the main organ in the body that breaks down red blood cells.
   7. Briefly explain extravascular and intravascular destruction of red blood cells; and, list common chemistry tests used to measure hemolysis.
   8. Recognize abnormal forms of hemoglobin.
9. Interpret Red Blood Cell Tests and Evaluate Indicies, Morphology and Inclusions
   1. State the normal hemoglobin and hematocrit values, reasons for and increases and decreases and sources of error.
   2. State the normal value for ESR, general cause of an increased erythrocyte sedimentation rate and sources of error.
   3. Calculate RBC indices and correlate size and hemoglobin content.
   4. Apply the ‘Rule of 3.
   5. Correlate red cells distribution with (RDW) with anisocytosis.
   6. Relate reticulocyte count to bone marrow activity.
   7. Explain a shift reticulocyte or stress reticulocyte.
   8. Perform a retic stain and count.
   9. Explain why reticulocyte stains are considered supravital staining.
   10. Calculate reticulocyte counts, corrected reticulocyte count and reticulocyte production index (RPI) and know normals.
   11. Perform and calculate corrected WBC count.
   12. Classify Red blood cell morphology and describe red blood cell inclusions.
10. Evaluate red cell anomalies
    1. Explain anemia and state morphologic classification of anemias.
    2. Correlate anemias with red cell indicies.
    3. List major characteristics of and laboratory identification of anemias and classify according to cause.
    4. Correlate red blood cell morphology with pathologic and non-pathologic conditions.
    5. Define anemia and discuss the physiologic changes occurring as result of anemia.
    6. Discuss symptoms of anemia in order of progressing severity.
11. Evaluate Hemoglobinopathies and Thalassemias
    1. Explain genetic inheritance of hemoglobinopathies and thalassemias.
    2. Describe hemoglobinopathies with respect to the globin chain variations, peripheral blood picture, clinical effects and treatment.
    3. Distinguish the definitive test for Sickle Cell Anemia and the sickle cell trait from the screening tests.
    4. Describe unstable hemoglobin disease and describe Hereditary Persistence of Fetal Hemoglobin (HPHF).
    5. Differentiate the ’ and ’ Thalassemias with respect to, peripheral blood picture, clinical symptoms and treatment.
    6. Briefly describe Hemoglobin H and Hemoglobin Barts.
    7. Integrate classifications, severity, and treatment of anemias.
    8. Given any patient with signs of anemia, recommend an initial battery of test to be performed.
    9. For any suspected type of anemia, recommend additional tests useful in confirmation.
    10. Briefly explain the use and methodology of hemoglobin electrophoresis.
12. Evaluate microcytic anemias
    1. List four (4) types of microcytic, hypochromic anemias.
    2. Compare and contrast microcytic anemias by cause and iron studies.
    3. Compare and contrast symptoms in microcytic anemias.
    4. Evaluate blood picture and view slides of microcytic anemia.
    5. Interpret lab tests and recommend treatment.
13. Evaluate macrocytic anemias
    1. List at least four (4) types of macrocytic, normochromic.
    2. Compare and contrast macrocytic anemias by cause and nutritional studies.
    3. Discuss Vitamin B12 Deficiency, Folate/Folic Acid Deficiency, Pernicious Anemia and Pure Red Blood Cell Aplasia.
    4. Compare and contrast symptoms in macrocytic anemias.
    5. Evaluate blood picture and view slides of macrocytic anemia.
    6. State common inclusions and WBC appearance.
    7. Interpret lab tests and recommend treatment.
14. Evaluate and categorize normocytic normochromic anemias
    1. List the stages of Myelodysplastic Syndromes (MDS) in order of progression.
    2. Classify hemolytic anemias due to intrinsic and extrinsic defects.
    3. Describe the Hereditary RBC membrane defects of normocytic anemias and Non-hereditary Paroxysmal Nocturnal Hemaglobinuria.
    4. Perform and discuss an osmotic fragility test.
    5. Discuss the RBC enzyme defects of Pyruvate Kinase Deficiency and Glucose-6-phosphate dehydrogenase Deficiency.
    6. Evaluate blood picture and view slides of normocytic normochromic anemias
    7. Compare and contrast normocytic anemias by cause and reticulocyte results.
    8. Interpret lab tests and recommend treatment.
    9. Discuss causes of microangiopathic hemolytic anemia and identify RBC morphology and lab.
    10. Discuss pathology of Aplastic Anemia and bone marrow expectations.
    11. Discuss Relative Polycythemia, Absolute Polycythemia (Secondary), and Polycythemia Vera Rubra.
    12. Explain why Polycythemia Vera is called a myeloproliferative disorder.
15. Evaluate Granulocytic maturation and abnormalities
    1. Describe the developmental changes that occur in granulocytic cells as the cells mature.
    2. List the stages of development from most immature to most mature cell in the granulocytic series.
    3. State the functions of neutrophils, eosinophils and basophils.
    4. Distinguish absolute from relative cells counts.
    5. Explain why an automated WBC count is corrected for nucleated RBCs.
    6. Calculate the WBC count when corrected for nucleated RBCs.
    7. Identify immature WBC’s and NRBC’s.
    8. State the causes of quantitative disorders of granulocytes.
    9. Explain ‘left shift’.
    10. State the causes of quantitative disorders of granulocytes.
16. Evaluate Monocytic maturation and abnormalities
    1. List the stages of development from most immature to most mature cell in the monocytic series.
    2. State the functions of monocytes.
    3. Calculate the absolute monocyte count and correlate with abnormality.
    4. State the causes of quantitative disorders of monocytes.
    5. State the causes, possible symptoms (if given) and lab evaluations of qualitative disorders of monocytes.
    6. List traits and cell morphology in infectious mononucleosis.
    7. Perform differential and identify immature monocytes.
17. Evaluate lymphoid maturation and abnormalities
    1. List the stages of development from most immature to most mature cell in the lymphoid series.
    2. Describe reactive lymphocytes, and when they might be found on a blood smear.
    3. State where T lymphs and B lymphs are produced.
    4. State the functions of T lymphs and B lymphs.
    5. State the causes and laboratory evaluation of quantitative disorders of lymphocytes.
    6. State the causes of qualitative disorders of lymphocytes.
    7. Name the cell that is considered to be the same cell as a plasma cell.
    8. State the causes and laboratory evaluation of an increase in plasma cells.
    9. State the causes and laboratory evaluation of qualitative disorders of plasma cells.
    10. Perform differential and identify immature lymphocytes or plasma cells.
18. Assess cytochemical stains (cytochemistry)
    1. Explain what types of specimens and fixatives are acceptable for cytochemical studies.
    2. State where the enzyme, terminal deoxynucleotidyl transferase (TdT), is commonly found, as well as when it is a useful lab test.
    3. Suggest additional stains in identifying cells.
19. Categorize and evaluate Leukemias
    1. Classify leukemias with respect to cell age and cell type.
    2. List characteristics of acute leukemias.
    3. List characteristics of chronic leukemias.
    4. State the frequency, symptoms and prognosis of ALL, AML, CLL, CML.
    5. List the FAB classification of ALL and AML.
    6. Define the M:E ratio; and, state the normal value.
    7. Define absolute leukocytosis.
    8. State the frequency, symptoms, prognosis, blood picture, bone marrow picture and special identifying characteristics of Hairy Cell Leukemia.
    9. Explain why CML is a myeloproliferative disorder.
    10. Differentiate CML from a leukemoid reaction.
    11. Perform differentials of leukemias and identify key characteristics of each category.
20. Categorize and evaluate the Myelodysplastic and Myeloproliferative Disorders
    1. List the general cause of myelodysplastic syndromes (MDS).
    2. Describe the five stages of the FAB classification of the MDS.
    3. List four myeloproliferative disorders (MPD).
    4. Describe the symptoms, lab results and treatment of the MPD’s.
21. Categorize and evaluate the lymphoproliferative Disorders
    1. Describe the incidence, symptoms, cause and lab results for Hodgkin’s Lymphoma.
    2. State the feature present on the peripheral blood smear used to diagnose Hodgkin’s Lymphoma.
    3. Briefly describe the four histologic (Rye) classifications of Hodgkin’s Lymphoma.
    4. Briefly describe the incidence, symptoms, cause and lab results for Non-Hodgkin’s Lymphoma.
    5. Differentiate the Internal Working Formulation classifications.
    6. Describe the incidence, symptoms, cause and lab results for Sézary Syndrome/Mycosis fungoides.
    7. Describe the incidence, symptoms, cause and lab results for the plasma cell dyscrasias.
    8. Perform differentials of lymphoproliferative Disorders and identify key characteristics of each category.
22. Perform automation and explain methodologies of automated differentials and cell counts
    1. Explain why an automated WBC count is corrected for nucleated RBCs.
    2. State the purpose of a histogram.
    3. Explain the term “shift to the left” as it relates to the WBC histogram.
    4. State the purpose of the red cell distribution width (RDW), the reference range, and when it may be increased.
    5. Explain the mean platelet volume (MPV), expected results, and when it may be increased on decreased.
    6. Recognize specified areas of cytograms or scattergrams covered in class, and interpret normal and abnormal results.
    7. Recognize a “flag” on a print-out of automated results.
    8. Perform daily quality control (QC) on the automated cell counter.
23. Discuss Hemostasis process
    1. List and briefly describe the four (4) systems involved in hemostasis.
    2. State and briefly describe the four (4) functions of platelets in hemostasis.
    3. State the roles of plasminogen and plasmin in hemostasis.
24. Assess Platelet Maturation, function and Disorders
    1. List the maturation sequence for platelets.
    2. State the length of time platelets circulate in the blood (in vivo).
    3. State the length of time platelets can survive outside of the body (in vitro).
    4. State the normal range for a platelet count.
    5. Discuss causes of qualitative and quantitative Platelet disorders.
    6. Differentiate immune thrombocytopenia from non-immune thrombocytopenia.
    7. Contrast acute ITP from chronic ITP.
    8. Distinguish between primary thrombocytosis, secondary thrombocytosis, and thrombocytosis as a myeloproliferative disorder.
    9. Differentiate between Bernard-Soulier Syndrome and Glanzmann’s Thrombasthernia.
    10. Name the coagulation screening test that tests platelet function.
25. Compare and contrast between the coagulation factors
    1. List the coagulation factors by name and number.
    2. List the coagulation factors in the intrinsic, extrinsic and common pathways.
    3. Demonstrate which factors are missing and present in fresh plasma, aged plasma, adsorbed plasma, serum and adsorbed serum.
    4. State which factors are lost in storage.
    5. State which factors are Vitamin K dependent.
    6. State which factors are used up in coagulation.
    7. Demonstrate coagulation mixing studies.
    8. Name two adsorbing salts.
    9. Name the coagulation screening test that evaluates function of the extrinsic, intrinsic and common pathways.
    10. Name the drug(s) the PT test monitors and the PTT test monitors.
    11. Perform Pt and PTT tests.
26. Evaluate Fibrinolysis system
    1. State the roles of plasminogen and plasmin in hemostasis.
    2. Briefly describe and diagram the fibrinolytic mechanism.
    3. Describe how and from what fibrinogen degradation products (FDPs) are formed.
    4. List common plasminogen activators and inhibitors and state their general role.
    5. Differentiate between hypofibrinolysis and hyperfibrinolysis, and state causes for each.
27. Categorize Hemostasis Laboratory Tests
    1. State the most common anticoagulant for blood specimens collected for coagulation tests and the ratio for blood to anticoagulant.
    2. Calculate to correct for the anticoagulant volume.
    3. State the principle, purpose, normal values and abnormal values for vasoconstriction.
    4. State the principle, purpose, normal values and abnormal values for tests of platelet Adhesion and Aggregation.
    5. State the principle, purpose, normal values and abnormal values for tests of coagulation factors.
    6. State the principle, purpose, normal values and abnormal values for tests of fibrinogen.
    7. State the principle, purpose, normal values and abnormal values for tests of D-dimers.
    8. State the principle, purpose, normal values and abnormal values for tests of Plasminogen.
    9. State the principle, purpose, normal values and abnormal values for tests of Circulating and Lupus Anticoagulants.
    10. Perform semi-automated and automated PT and PTTs.
    11. Calculate the International Normalized Ration(INR).
    12. Perform D-dimers.
28. Compare and contrast Hereditary Coagulation disorders
    1. State the mode of inheritance, alternate name (if any), cause, symptoms, lab results, special diagnostic lab tests performed and treatment for hereditary coagulation disorders.
    2. Differentiate Hemophilia A from von Willebrand’s disease.
    3. State the mode of inheritance, alternate name (if any), cause, symptoms, lab results, special diagnostic lab tests performed and treatment for factor deficiencies.
    4. Contrast Afibrinogenemia, Hypofibrinogenemia and Dysfibrinogenemia.
29. Evaluate Consumptive coagulation disorders
    1. List four (4) main reason for acquired factor deficiencies.
    2. Describe Disseminated Intravascular Coagulation (DIC) with Secondary Fibrinolysis, DIC only (Chronic DIC), and Primary Fibrinolysis.
    3. Explain why DIC with Secondary Fibrinolysis is life-threatening and difficult to manage.
    4. Describe common causes, consumption of factors and platelets, presence of fibrin, lab results blood picture and treatment for acute DIC (or DIC with Secondary Fibrinolysis).
    5. Differentiate Chronic DIC from DIC with Secondary Fibrinolysis (acute DIC).
    6. State the cause, physiology, lab results and treatment of Primary Fibrinolysis (Hyperfibrinolysis).
30. Evaluate Decreased Production, Circulating Anticoagulants and Massive Transfusions and appropriate treatments in coagulation disorders
    1. List three (3) reasons for a decreased production of factors leading to acquired factor deficiencies.
    2. Correlate PT, PTT, fibrinogen, TT and platelet count with liver diseases.
    3. State the lab results in renal diseases for the following tests: PT, APTT, fibrinogen, TT, platelet count, FDP.
    4. List at least three (3) causes of acquired Vitamin K deficiency.
    5. State when a circulating anticoagulant is suspected.
    6. Describe the lupus anticoagulant.
    7. Briefly explain why receiving massive blood or blood product transfusions can lead to factor deficiencies.
    8. State the four (4) goals of treating coagulation disorders.
    9. List “pro’s” and “con’s” of components used to treat coagulation disorders.
    10. Differentiate between factor deficiencies and circulating anticoagulants.
    11. Interpret data provided in case studies, including mixing studies.
31. Demonstrate judgment and decision making skills
    1. Analyze laboratory findings to recognize common procedural and technical problems.
    2. Evaluate laboratory findings to take corrective action according to predetermined criteria.

MLT 242 - Clinical Chemistry

1. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area.
   3. Wear appropriate personal protective equipment.
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Determine factors that affect procedures and results.
2. Demonstrate professional conduct.
   1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
   2. Practice confidentiality.
   3. Follow written and verbal instructions.
   4. Demonstrate ethical time management.
   5. Choose workplace-appropriate clothing and jewelry.
   6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
   7. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
   8. Practice written and oral communication skills.
   9. Create a team atmosphere in laboratory functions.
3. Evaluate proper specimen collection and transport.
   1. List types of transport tubes and preservatives.
   2. List special transport conditions
   3. State rationale for each type
   4. Identify criteria for specimen collection.
4. Choose laboratory equipment typical of the clinical chemistry area.
   1. Perform pipetting.
   2. Demonstrate good dexterity in use of clinical laboratory equipment.
   3. Follow procedure.
   4. Prepare reagents and controls for tests.
   5. Calibrate instruments to perform tests.
5. Perform laboratory math.
   1. Convert units for laboratory values.
   2. Convert temperatures from one to another using Fahrenheit, Celsius and Kelvin.
   3. Prepare solutions of a given molarity.
   4. Perform calculations using molarity, normality, percent weight/volume, and percent volume/volume.
   5. Calculate the dilution facto(s) for simple and serial dilution schemes.
   6. Perform simple, serial and doubling dilutions.
   7. Calculate results from supplied data.
   8. Calculate results from obtained data.
6. Compare and contrast instrumentation methods.
   1. Compare four basic categories of measurement technics with examples of methods for each category.
   2. Describe the principle of various lab instrumentation.
7. Perform Spectrophotometry.
   1. Describe the principle of absorbance spectrophotometry and define Beer’s law.
   2. Name the observed colors of visible spectrum and the corresponding wavelenths.
   3. Graph standard curve as absorbance and transmittance.
   4. Calculate concentration using Beer’s Law.
   5. Given lab exercise correctly use spectrophotometer by setting wavelength and identifying transmittance and absorption.
8. Evaluate Quality Assurance in daily laboratory functions.
   1. Define the Key terms for Quality Control and Quality Assurance.
   2. Define calibration, linearity, and control parameters.
   3. List possible sources of error and differentiate between random error and systemic error.
   4. State methods used to obtain patient reference ranges.
   5. Evaluate findings and clinical data to asses test results and procedures.
   6. Evaluate laboratory findings and quality control data to assess test results and procedures.
   7. Calculate the mean, standard deviation and coefficient of variation.
   8. Differentiate between specificity and sensitivity.
   9. Evaluate the statistical significance of accuracy and precision.
   10. Prepare Levey-Jennings and quality control charts.
   11. State what percentages are associated with 1SD, 2SD and 3SD in a normal frequency curve.
   12. Recognize Westgaard’s Rules on controls, and state when a run should be rejected.
9. Demonstrate judgment and decision making skills.
   1. Analyze laboratory findings to recognize common procedural and technical problems.
   2. Evaluate laboratory findings to take corrective action according to predetermined criteria.
   3. Analyze laboratory findings to check for sources of error.
   4. Evaluate laboratory findings to recognize and report the need for additional testing.
10. Categorize Lab Operations.
    1. Discuss regulatory agencies and their impact on lab operations.
    2. Recognize common lab information system formats and uses.
    3. Differentiate between internal and external quality assurance and give examples of each.
    4. Define sources of error as pre-analytical, analytical, or post-analytical.
    5. State methods used to obtain patient reference ranges.
11. Asses water balance and osmolarity.
    1. Describe how water balance is maintained in the body including negative and positive water balances.
    2. Define a situation where there would be an increased or decreased osmolality, and describe the body’s compensation for it.
    3. Discuss the influences of water and mineral metabolism on the pH and electrolyte balance in the body.
    4. Define a situation where there would be an increased osmolality, and describe the body’s compensation for it.
    5. Define a situation where there would be a decreased osmolality, and describe the body’s compensation for it.
    6. Given the concentration of sodium, glucose and blood urea nitrogen, calculate the osmolality.
    7. Describe principles and perform osmometry
12. Asses Electrolytes and anion gap.
    1. Discuss the principle of tests used to measure electrolytes.
    2. Identify the primary extracellular cation and the primary extracellular cation.
    3. Identify the electrolyte that plays a major role in the regulation of water balance.
    4. State how hemolysis affects the potassium concentration.
    5. Identify major functions of the following electrolytes: sodium, potassium and chloride.
    6. Define chloride shift and discuss the mechanisms involved.
    7. Recognize the reference ranges for sodium, potassium and chloride.
    8. For each of the main electrolytes (sodium, potassium and chloride), list conditions in which there would be an increase or decrease in the electrolyte.
    9. List conditions in which there would be an increase or decrease in the anion gap.
    10. State the principles of the tests used to measure sodium, potassium and chloride.
    11. Describe the condition of cystic fibrosis and state the methods of lab evaluation.
13. Evaluate Blood Gasses.
    1. Contrast acids and bases in terms of pH and hydrogen ions.
    2. Mathematically define pH.
    3. State the body’s major buffering systems and describe their function.
    4. Write the Henderson-Hasselbalch equation.
    5. State the normal ratio of carbonic acid to bicarbonate.
    6. Describe how CO2 is eliminated from the body.
    7. Describe the significance of the hemoglobin-oxygen dissociation curve
    8. Define a left shift and right shift on the hemoglobin-oxygen dissociation curve.
    9. Discuss methodology and instrumentation for performing blood gas determinations.
    10. Describe the patient conditions and compensatory mechanisms.
    11. List normal values of pH, PCO2, pO2, and Bicarbonate, and recognize sources of error.
14. Evaluate Body fluids.
    1. Identify the source, physiologic purpose and clinical use of testing of body fluids.
    2. Differentiate between and transudate and an exudate.
    3. Discuss the diagnostic use for gastric analysis.
    4. Discuss amniotic fluid function and testing.
    5. State lab methods for evaluating Body fluids and correlate lab values to common disorders or conditions.
15. Incorporate kidney structure and function with tests of Renal disease and disorders.
    1. Identify the anatomy of the kidney.
    2. List main renal functions.
    3. Describe the process of glomerular filtration and concentration of urine with conservation of water and salt.
    4. Describe the different hormonal processes that promote the concentration of urine and conservation of water and salt.
    5. State conditions in which an increased or decreased osmolality is seen and compensatory mechanisms.
    6. State the principle of the test, reference ranges, and significance of abnormal values for renal tests.
    7. Discuss the metabolism of Creatinine, BUN, and uric acid.
    8. List pre-renal, renal and post-renal causes of acute/chronic renal failure.
    9. Discuss EPO and its role in renal diseases.
    10. Identify methodology and reference ranges for microalbumin and explain its relationship to protein/creatinine ratio in diabetes.
    11. Perform creatinine, blood urea nitrogen (BUN), and uric acid procedures, calculate the creatinine clearance, corrected creatinine clearance, and give significance.
    12. Match each test to the appropriate methodology.
16. Explain enzyme theory.
    1. Discuss the equation: E+ S « ES « P + E.
    2. Classify enzymes according structure and the International Union of Biochemistry (IUB).
    3. Recognize the Michaelis-Menton calculation.
    4. Discuss the different factors affecting the rate of an enzymatic reaction.
    5. Discuss zero-order kinetics.
    6. Explain how enzymes are used to evaluate body function.
    7. Discuss the effect of cofactors, activators, inhibitors and coenzymes on reactions.
    8. Describe specimen collection for tests of enzyme analysis.
    9. Describe enzymatic methods differentiating between fixed time assays and continuous monitoring assays.
    10. Perform enzyme methods.
    11. Define international unit of enzyme activity.
17. Describe the functions and assesment of the liver.
    1. List metabolic functions of the liver.
    2. Discuss the basic disorders of the liver and what laboratory tests may be performed to diagnose them.
    3. Outline the formation and catabolism of bilirubin.
    4. State the normal values for total bilirubin, conjugated bilirubin and unconjugated bilirubin.
    5. Explain the principle of bilirubin tests.
    6. Describe the disorders of hyperbilirubinemia.
    7. Calculate Bilirubin values using T Bilirubin, Conjugated, and Uncojugated.
    8. Perform and explain the principles and reference ranges for liver enzymes.
    9. Recognize source of error.
    10. Differentiate the various types of Hepatitis.
18. Evaluate Porphyrins, Iron, and Myoglobin in associated disease and disorders.
    1. Outline the biochemical pathway of porphyrin and heme synthesis.
    2. Correlate the porphyrin disease states with clinical laboratory data.
    3. Discuss the structure and clinical significance of myoglobin in the body.
    4. List the physiological functions of iron and describe its absorption and transport in the body.
    5. Describe changes in the analytes: ferritin, serum iron, and IBC in correlation with pathological conditions.
19. Asses Proteins and Amino Acids in function and associated disorders.
    1. List functions of proteins.
    2. Name the primary and secondary sites of synthesis of proteins.
    3. List normal values and sources of error in protein measurements.
    4. Describe the principle of electrophoresis.
    5. List the five (5) main categories (or bands) on cellulose agarose gel using electrophoretic methods.
    6. Identify the bands of protein separated in protein electrophoresis.
    7. Discuss general causes of abnormal serum protein concentrations and aminoapathies.
    8. Describe and compare methodologies used in the analysis of total protein and albumin.
    9. Differentiate the types of proteinuria and describe methods of identification.
    10. Describe the diseases associated with alterations in cerebrospinal fluid (CSF) proteins.
    11. Perform albumin and total serum proteins.
20. Compare and Contrast Cardiac and Muscle diseases.
    1. Discuss myocardial infarction and the events of acute coronary syndrome.
    2. List proteins and enzymes that are routinely measured in serum to assess myocardial disease, and state the time periods for the expected enzyme elevations following myocardial infarction.
    3. List proteins and enzymes that are routinely measured to assess striated muscle tissue damage.
    4. Recognize reference ranges and test methodology for cardiac markers
    5. Calculate a CK relative index.
    6. Describe the use of BNP in CHF.
    7. Discuss re-perfusion and the role of thrombolytic agents in treating MI patients.
    8. Recognize normal and abnormal LDH isoenzyme patterns.
    9. Describe the mechanisms of plaque formation in arteries.
    10. Discuss causes and symptoms of other cardiac disorders.
    11. Perform CK and LD tests
    12. Recognize appropriate specimens for cardiac markers and time intervals.
21. Evaluate the metabolism of Lipids and relationship to disease and disorders.
    1. List the four (4) major classifications of lipoproteins and state the main constituent of each of the four (4) major classifications of lipoproteins.
    2. Explain briefly the metabolism of lipids including absorption, esterification, transport, and storage.
    3. List the four (4) major classifications of lipoproteins from smallest to largest, and from the most dense to least dense.
    4. Describe how lipids are transported in both the endogenous and exogenous pathways.
    5. State the desirable, borderline and high risk ranges for lipoproteins.
    6. List instances in which an increased or decreased concentration lipids will be found.
    7. Discuss the incidence and types of lipid and lipoprotein abnormalities.
    8. Explain principle of cholesterol procedures including sources of error and normal values.
    9. Perform cholesterol, HDL, LDL procedures and calculation.
22. Discuss chemical analysis of cerebrospinal fluid and other body fluids and secretions.
    1. Describe the formation and function of Cerebrospinal fluid and other body fluids and secretions.
    2. Discuss the diagnostic use for gastric analysis.
    3. Differentiate between transudates and exudates and list two tests performed on the each.
    4. Discuss amniotic fluid function and testing.
23. Describe clinical toxicology.
    1. List the functions of a toxicology lab
    2. Explain pharmokinetics.
    3. Explain the reason for therapeutic drug monitoring (TDM).
    4. Describe the principles of immunologic, chromatography and spectrophotometric techniques.
24. Discuss disorders of carbohydrate metabolism.
    1. Explain normal carbohydrate metabolism.
    2. Describe the roles of insulin, glucagon, epinephrine, cortisol, somatotropin, thyroxine and growth hormone in regulating extracellular glucose concentration.
    3. List diseases associated with hyperglycemia and hypoglycemia.
    4. Name main ketones; list those normally found in blood.
    5. Provide examples of “fasting” and “reactive” hypoglycemia.
    6. Briefly describe diabetes insipidus.
    7. State the reference range for a fasting blood glucose level.
    8. Perform chemical and enzymatic glucose procedures.
    9. Perform analysis of glycosylated hemoglobin.
    10. State the diagnostic importance, patient preparation, procedure, and normal and abnormal values of the glucose tolerance test.
    11. Describe the other glucose tests: urine glucose, two-hour postprandial and glycosylated hemoglobin.
25. Assess Pancreatic and GI functions and lab tests.
    1. Describe the anatomy of pancreas and characterize the endocrine and exocrine functions.
    2. List the major disease groups and correlate them with lab measurements.
    3. Outline the functions and anatomy of a normal digestive tract.
    4. List major pathological conditions and causes for these conditions.
    5. Describe diagnostic tests used for diagnosis of GI pathological conditions.
    6. Recognize reference ranges and methodologies for amylase and lipase.
    7. Preform amylase and lipase test.
26. Evaluate Bone Disease and lab results.
    1. List three (3) forms of plasma calcium.
    2. Describe calcium regulation.
    3. List three (3) organs that play a major role in calcium regulation.
    4. List three (3) hormones that play a major role in calcium regulation.
    5. List the normal values, causes for decreased values and causes for increased values for calcium phosphate and magnesium.
    6. Discuss the relationship between alkaline phosphatase (ALP), calcium and phosphate and bone disorders.
    7. Correlate laboratory results for the trace elements, hormones and enzymes with osteoporosis, osteomalacia, Rickets and Paget’s disease.
    8. Perform Calcium, Phosphorous and Magnesium.
27. Discuss Trace elements and vitamins.
    1. List the trace elements and state their clinical significance.
    2. Discuss serum iron, total iron binding capacity, ferritin and transferrin.
    3. Relate the tests that can be used to evaluate iron status.
    4. Discuss iron deficiency disorders.
    5. Correlate the disease state or patient status with a trace element excess or deficit.
    6. Perform Iron and calculate TIBC.
    7. List the biochemical parameters used to monitor nutritional status.
    8. Recognize reference ranges and methodologies for nutritional markers.
28. Categorize Endocrinology and Thyroid Function with Target organs and lab results.
    1. State the functions of the endocrine system.
    2. Describe the location of the major hormones produced endocrine glands.
    3. List sources, functions and targets of assigned hormones.
    4. Discuss the difference between primary and secondary hormone disorders.
    5. Explain the mechanism of hormone action and control.
    6. Relate the expected laboratory results associated with disease states.
    7. Discuss the laboratory evaluation of infertility.
29. Evaluate Cancers by their Tumor markers.
    1. Describe an ideal tumor marker.
    2. List commonly used chemical and cellular markers. State their clinical significance.
    3. Recognize methodologies for performing tumor markers.
30. Structure toxicology by class, method and antidote.
    1. Explain the purpose of drug screening and pharmacokinetics.
    2. Name the classes and examples of drugs.
    3. Name some of the antidotes used in drug-overdose management.
    4. Discuss the difference between qualitative and quantitative tests in toxicology.
    5. Perform and explain procedure for multiple drug screening for trauma.
    6. Perform and explain procedure for alcohol method.
31. Describe clinical therapeutic drug monitoring(TDM).
    1. Explain pharmokinetics.
    2. Explain the reason for therapeutic drug monitoring (TDM).
    3. Describe three (3) routes of drug administration and the disposition of a drug in the body.
    4. Describe first-pass elimination.
    5. Describe the various drug classification.
    6. Relate when peak and trough drug levels should be drawn.
    7. Describe the principles of immunologic and spectrophotometric techniques.

MLT 251 - Clinical Microbiology

1. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area.
   3. Wear appropriate personal protective equipment (PPE).
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Identify government agencies regulating laboratory results.
   9. Explain the use of quality control in the lab.
   10. Determine factors that affect procedures and results.
2. Practice sterile technique.
   1. Explain the difference between sterilization and disinfection; and, provide examples of physical and chemical methods of both.
   2. Differentiate among the biohazard safety levels.
   3. State the principle of an autoclave and state the standards (temperature, psi, time) for decontamination of most microbiological materials.
   4. Operate the biological safety cabinet (hood).
3. Evaluate specimen collection and processing.
   1. List types of transport containers and media, and their rationales.
   2. Identify criteria for specimen collection based on body site.
   3. Determine acceptability of a specimen for culturing; and, select corrective action if specimen is unacceptable.
   4. Calculate a colony count for a urine specimen.
   5. Define the Bartlett classification for sputum specimens.
   6. Differentiate among the following types of media: non-selective, differential, broths, selective, antibiotic; and provide examples of each.
   7. State the purpose for commonly-used plating media.
   8. Select appropriate media for plating when given a specimen from a specific body site.
   9. Demonstrate proper plate-streaking techniques for a given specimen.
   10. Accurately identify the types of hemolysis shown on 5% sheep blood agar.
   11. Describe how specimen alterations, inoculation; and incubation temperature, atmosphere and length affect growth on media.
   12. Differentiate obligate aerobe, facultative aerobe, microaerobe, obligate anaerobe, and capnophile.
4. Perform microscopic examination of infected materials.
   1. State the purpose of direct methods of examination: saline mount, iodine mount, potassium hydroxide, and India ink.
   2. Prepare smears from the following sources: swab, clear liquid, non-viscous fluids, granular material (e.g., tissue or bone).
   3. State the purpose of centrifuging non-viscous fluid prior to preparing a smear.
   4. Name the stains used to stain Mycobacterium.
   5. Differentiate among staining methods: Gram stain, Fluorescent, Kinyoun, Calcafluor white, Lactophenyl blue, antibody-conjugated.
   6. Perform Gram staining procedure.
   7. List examples of Gram positive and Gram negative cocci and bacilli.
   8. Identify Gram positive and Gram negative organisms, bacterial morphology, cells, and artifacts.
5. Examine colony morphology.
   1. Explain the reason growth of an organism on several plates is compared to one another, as well as to an initial Gram stain.
   2. List the colony characteristics that are used for differentiation of microorganisms.
   3. Correlate growth on plates with Gram stain results.
   4. Describe growth on plates with regard to size, color, amount, and special selective or differentiating characteristics (lactose/non-lactose fermenter, Gram positive on CNA, Gram negative on MAC, etc.).
   5. Relate colony morphology to organism identification
   6. Identify normal and pathogenic growth based on specimen site.
   7. Discuss how a Clinical Microbiologist determines the final identification of an organism.
6. Perform organism identification of Gram positive cocci, Gram negative cocci, Gram negative bacilli (fermenters and non-fermenters), Gram positive bacilli, and anaerobic organisms.
   1. State Gram stain morphology of organism.
   2. List media used to isolate organism.
   3. Correlate growth on media with organism.
   4. Select appropriate follow-up testing.
   5. Perform and interpret biochemical tests, including kits and multi-test systems.
   6. Discuss automated identification methods.
   7. Differentiate among species of an organism.
   8. Identify unknown organisms.
7. Correlate microorganism with related diseases or infections.
   1. Differentiate true pathogens from opportunistic pathogens.
   2. List examples of direct and indirect routes of infection.
   3. Define nosocomial infection; and, state examples of each type: community-acquired, endogenous, exogenous.
   4. Discuss signs of microbial infections, as well as laboratory procedures that are used to identify infectious disease.
   5. List the clinically significant species of organisms; and, state epidemiology of each.
   6. List and describe both common and severe infections caused by specific organisms.
8. Relate organism identification to body site.
   1. Define normal flora and discuss its role in the: mouth/oral cavity, nasopharynx, stomach and small intestines, and colon.
   2. Distinguish between sterile and non-sterile sites; and, list normal flora found in non-sterile sites.
   3. Describe how the presence or absence of normal flora impacts interpretation of lab results.
   4. List pathogens associated with body sites.
   5. List diseases that are acquired by adults, children, and neonates; and, discuss modes of transmission diagnosis and treatment.
9. Evaluate susceptibility testing.
   1. List considerations when selecting antimicrobial agents.
   2. Differentiate between bacteriocidal and bacteriostatic antimicrobials, and provide examples of each.
   3. Differentiate between narrow-spectrum and broad-spectrum antimicrobials, and provide examples of each.
   4. Define the minimum bacteriocidal concentration (MBC) and minimum inhibitory concentration (MIC).
   5. Perform titrations of antibiotics to determine the MIC and MBC.
   6. Discuss susceptibility testing using principles of immunology, serology, and automation.
   7. Explain the role of beta-lactamase in the treatment of various bacterial infections.
   8. Describe the mode of action and list examples of common antimicrobials.
   9. Describe autonomous, antagonistic, additive, and synergistic antimicrobial reactions.
   10. Discuss the Kirby-Bauer disk diffusion method.
   11. Explain the serum bacteriocidal test and its use in treatment.
   12. Differentiate between peak and trough levels as they pertain to therapeutic drug monitoring.
10. Discuss clinically-significant spirochetes.
    1. State the etiology of Syphilis, Yaws, Pinta, Lyme Disease, Relapsing Fever, Leptospirosis.
    2. List and describe the stages of syphilis.
    3. Compare and contrast treponemal and non-treponemal tests for syphilis.
    4. Discuss the symptoms and treatment of Lyme Disease.
11. Assess viruses clinically-significant to humans.
    1. Explain the infection process of viruses.
    2. Differentiate viruses based on structure, nucleic acid composition, and special characteristics.
    3. Describe collection, processing and transport of specimens for viral testing.
    4. Describe methods of viral detection.
    5. Discuss the important characteristics, route of infection, and identification of viruses.
    6. State the structure of the Human Immunodeficiency Virus (HIV).
    7. State immunologic markers of Acquired Immunodeficiency Syndrome (AIDS).
    8. List common opportunistic infections seen in patients AIDS.
    9. Perform testing for viruses.
12. Evaluate mycobacteria.
    1. Define acid-fast bacilli (AFB) and state why mycobacteria are considered acid-fast.
    2. List general characteristics of mycobacteria.
    3. List species of Mycobacterium in the Tuberculosis complex.
    4. Define MOTT; and, list common species of Mycobacterium that are included in this group.
    5. Describe specimen collection, decontamination, digestion, and concentration of mycobacteria.
    6. Recall common media and special requirements for isolating mycobacteria.
    7. Describe methods of direct examination and identification of mycobacteria.
    8. Differentiate among the Runyon classification of mycobacteria; and, name common species found in each category.
    9. Describe the etiology, symptoms, infections, laboratory identification, and treatment of Mycobacterium tuberculosis and other clinically-significant Mycobacterium species.
    10. Describe the purified protein derivative (PPD) test.
    11. Observe acid fast smears.
13. Discuss medically-important parasites.
    1. Discuss etiology and clinical significance of parasites.
    2. Identify stages in the malarial life cycle.
    3. Identify collection, transport, and processing of specimens for ova and parasite testing.
    4. Identify clinically-significant parasites.
    5. Describe methods of direct examination of parasites.
    6. Differentiate among Protozoa, Nemotodes, Cestodes, and Trematodes.
    7. Differentiate cysts and trophozoites (trophs).
14. Assess clinical manifestations of human mycoses.
    1. Describe specimen collection and transport.
    2. Discuss the clinical laboratory’s approach to diagnosis of fungal infections.
    3. Describe macroscopic and microscopic characteristics of clinically-significant mycotic organisms.
    4. Identify clinically-significant mycotic organisms.
    5. Correlate mycotic organisms with disease states (mycoses).
    6. Differentiate between yeast and mold phases.
    7. Define dimorphic fungi.
    8. Identify mycelium, conidia, macroconidia, microconidia, and blastoconidia.
15. Demonstrate professional conduct.
    1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
    2. Practice confidentiality.
    3. Follow written and verbal instructions.
    4. Demonstrate ethical time management.
    5. Choose workplace-appropriate clothing and jewelry.
    6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
    7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
    8. Maintain professional growth and competence through involvement in continuing education.
    9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
    10. Practice written and oral communication skills.
    11. Create a team atmosphere in laboratory functions.
16. Demonstrate judgment and decision making skills.
    1. Analyze laboratory findings to recognize common procedural and technical problems.
    2. Perform corrective action.
    3. Check for sources of error.
    4. Evaluate laboratory findings to recognize and report the need for additional testing.

MLT 261 - Immunohematology

1. Apply genetics to blood banking.
   1. Define genotype, phenotype, dominant, recessive, codominant, amorph, and haplotype.
   2. State the Mendelian Laws.
   3. State the reason most blood groups are considered codominant.
   4. Determine an individual’s possible genotype and phenotype.
   5. Describe the dosage effect, including single dose and double dose genes and antigens, and explain its significance in testing.
   6. Differentiate direct exclusion, indirect exclusion, and non-exclusion in paternity testing.
   7. Explain gene linkage and haplotypes relating to blood groups system alleles.
   8. Select screening cells homozygous and heterozygous for various antigens.
2. Evaluate basic principles of immunology in blood banking.
   1. Describe the type of immune response associated with blood banking.
   2. Distinguish in vivo antigen-antibody reactions from in vitro antigen-antibody reactions.
   3. Name the two stages in agglutination; and, list and describe factors affecting those stages.
   4. Describe the different enhancement media used in antibody detection.
   5. Describe complement-mediated antigen-antibody reactions and hemolysins.
   6. Describe the principle of the antiglobulin test and how anti-human globulin is produced.
   7. Name the two major components of polyspecific anti-human globulin.
   8. List the different antiglobulin reagents used in the blood bank.
   9. Discuss the test methodology and application for direct and indirect antiglobulin testing.
   10. List causes of a positive direct antiglobulin test (DAT) and the mechanisms responsible.
3. Demonstrate basic immunologic techniques.
   1. Make an accurate and estimated 4% suspension of red blood cells.
   2. Manually wash red blood cells.
   3. Perform antigen-antibody testing.
   4. Interpret various strengths of positive reactions, negative reactions, and mixed field reactions.
   5. Perform indirect and direct antiglobulin testing.
4. Assess the ABO (ABH) blood group system.
   1. State Landsteiner’s Rule.
   2. Explain the inheritance and frequencies of the ABO blood groups.
   3. Discuss the biochemistry of the A, B, and H genes and how they relate to Lewis and Secretor genes and antigens.
   4. Describe the antigens and antibodies of the ABH system (A, B, H, anti-A, -B, -H), as well as development of antibodies, immunoglobulin class and clinical significance.
   5. State the reason the ABO group is considered the most significant blood group, and why blood groups must be matched for transfusion.
   6. Explain the Bombay phenotype, including: genetics, antigens on red blood cells, antibodies in serum, and transfusion options.
   7. Discuss subgroups of A, and acquired A- and B-like antigens.
   8. Name which ABO blood group is considered the universal donor and which is considered the universal recipient.
   9. Describe the selection of ABO-compatible red blood cells.
   10. Define type-switching; and list the rationales.
   11. Perform and interpret forward and reverse ABO grouping.
   12. Resolve ABO discrepancies.
5. Examine the Rh blood group system.
   1. Explain the Fisher-Race and current (ISBT) Rh nomenclatures and the applicable genetic theory.
   2. Discuss the common Rh antibodies (Anti-D, -C, -E, -c, -e) specifically to include: immunoglobulin class, phase of reactivity, usual form of stimulation, inability to bind complement and clinical significance.
   3. Explain the weak D phenotype, including clinical significance in donors and recipients.
   4. Perform and interpret Rh (D) typing.
   5. Perform ABORh testing.
6. Assess the other major blood groups: Kell, Kidd, Duffy, MNS, P, Lutheran, and I.
   1. Discuss the antigens of each blood group with regard to development, immunogenicity and frequency.
   2. Summarize the antibodies of each blood group to include: immunoglobulin class, phase of reactivity, and clinical significance.
   3. Identify special characteristics and clinical significance for each blood group.
7. Perform antibody identification.
   1. Define unexpected antibodies.
   2. Describe antibody identification techniques, including the use of enhancement methods.
   3. State the three rules of antibody identification, as well as exceptions to the rules.
   4. Interpret single and multiple specificity antibody panels utilizing the elimination method.
   5. Discuss the auto control test and its significance in antibody identification.
   6. Discuss the use of selected cells (or selected cell panels).
   7. Summarize adsorption and elution techniques.
   8. Select blood for a recipient with one or more antibodies and calculate the number of unit of blood that must be screened.
   9. Perform antigen testing.
   10. Discuss and/or perform techniques used in the detection and identification of various warm and cold antibodies.
   11. Discuss and/or perform techniques used in the detection and identification of anti-I, -i, and IH including the use of adult cells, cord cells and the pre-warming technique.
8. Perform compatibility testing.
   1. List the information that MUST appear on transfusion request forms and patient samples.
   2. Describe pre-transfusion compatibility testing procedures, including: positive identification of recipient and sample, review of patient history, ABO and Rh testing, appropriate selection of blood components, antibody detection, routine crossmatch procedures, labeling and issuing blood components.
   3. Differentiate between a major and minor crossmatch.
   4. Explain the expected outcomes of a crossmatch, as well as what a crossmatch cannot detect or do.
   5. Distinguish among immediate spin, antiglobulin, and electronic crossmatches.
   6. Discuss release of blood in emergency situations, massive transfusions and neonatal transfusions.
   7. Discuss non-type specific transfusion including selection of blood type for various products.
   8. Select blood for a recipient with one or more antibodies and perform crossmatching.
9. Evaluate donor blood collection, testing, and component preparation.
   1. Discuss donor selection criteria.
   2. Summarize the mini-physical; and, state acceptable ranges for donor regarding hemoglobin or hematocrit level, pulse, blood pressure, and temperature.
   3. Describe donor phlebotomy technique including preparation of site, method of collection and amount collected.
   4. State the purpose of confidential donor self-exclusion.
   5. Contrast autologous from allogeneic blood donations.
   6. Summarize apheresis donations with respect to donor selection and products.
   7. List the tests that must be performed on allogeneic donor blood and the methodology for each test.
   8. List the information included on a donor unit label.
   9. Compare internal and external controls in testing.
10. Assess component preparation and transfusion therapy.
    1. Discuss CPD and CPDA-1 anticoagulants and optional additive systems (CPD-ADSOL plus others) for collection of whole blood.
    2. Describe the storage lesion with regard to ATP, pH, 2, 3-DPG and K+.
    3. Discuss method(s) of preparation, modifications, temperature and length of storage, and quality control for red blood cell, plasma, platelet, and cryoprecipitate products.
    4. Explain the Food and Drug Administration’s (FDA) and AABB?s roles in regulation and accreditation issues regarding blood components.
    5. Describe the requirements and methods for shipping blood products.
    6. Calculate the amount the hemoglobin and hematocrit are raised upon transfusion on one unit of packed RBCs.
    7. Discuss the indications for transfusing: red blood cells random platelets, apheresed platelets, fresh frozen plasma (FFP), cryoprecipitate (cryo), and plasma derivatives.
    8. State the rationale for transfusing leukocyte-reduced products and gamma irradiated components.
    9. Define massive transfusion.
    10. Explain emergency release and transfusion of blood components.
11. Evaluate transfusion reactions.
    1. Distinguish among the following types of transfusion reactions: hemolytic vs. non-hemolytic, acute vs. delayed, immune-mediated vs. non-immune-mediated, and infectious vs. non-infectious.
    2. State the most common cause of fatal transfusion reactions.
    3. Describe the clinical and laboratory features and treatment of transfusion reactions.
    4. Discuss the work-up in the blood bank investigation of reactions.
12. Perform Direct Antiglobulin Testing (DAT).
    1. State the relationship of the DAT autoimmune hemolytic anemia (AIHA).
    2. List the main types of autoimmune hemolytic anemia (AIHA).
    3. Discuss disease association, DAT results, autoantibody class and specificity, diagnostic testing, and transfusing blood for patients with Paroxysmal Cold Hemoglobinuria (PCH), Cold Agglutinin Syndrome (CAS), and warm autoimmune hemolytic anemia (WAIHA).
    4. Describe the basic mechanisms for drug induced hemolytic anemia and list at least one drug implicated in each mechanism.
    5. For each drug mechanism, describe typical clinical and laboratory features including: method of red cell destruction, DAT results, other pre-transfusion testing results, and treatment.
    6. Perform an acid elution and/or heat (freeze-thaw) elution.
13. Perform prenatal and post-partum testing.
    1. Describe the physiology of hemolytic disease of the fetus and newborn (HDFN).
    2. Describe the use of paternal antigen testing, amniotic fluid, and percutaneous umbilical blood analysis in prenatal investigation.
    3. Describe routine prenatal testing, including ABO and Rh typing, weak D testing, antibody screening and identification, titrations and follow-up.
    4. Describe post-natal/postpartum investigation of the mother and infant, including ABO and Rh testing on cord blood, DAT testing and elutions and appropriate use of hemoglobin and bilirubin tests.
    5. List three instances in which RhIG is NOT issued postpartum.
    6. Discuss treatment of ABO and Rh HDFN, including requirements for intrauterine and neonatal exchange transfusions.
    7. List special characteristics of blood used for intrauterine and exchange transfusions.
    8. State the purpose of Rh Immune Globulin (RhIG).
    9. Calculate the dosage of Rhogam after birth or to prevent maternal alloimmunization.
    10. Perform RhIG and antibodies titers, cord blood testing, the fetal blood screen, and the Kleihauer-Betke test; and, state the purpose of each.
14. Assess laboratory safety and quality control.
    1. Identify safety and precaution labels and signs.
    2. Disinfect work area.
    3. Wear appropriate personal protective equipment.
    4. Practice correct hand-washing technique.
    5. Dispose of biohazardous waste.
    6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
    7. Perform appropriate error correction and documentation.
    8. Identify government agencies regulating laboratory results.
    9. Explain the use of quality control in the lab.
    10. Determine factors that affect procedures and results.
15. Demonstrate professional conduct.
    1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
    2. Practice confidentiality.
    3. Follow written and verbal instructions.
    4. Demonstrate ethical time management.
    5. Choose workplace-appropriate clothing and jewelry.
    6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
    7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
    8. Maintain professional growth and competence through involvement in continuing education.
    9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
    10. Practice written and oral communication skills.
    11. Create a team atmosphere in laboratory functions.
16. Demonstrate judgment and decision making skills.
    1. Analyze laboratory findings to trouble-shoot common procedural and technical problems.
    2. Perform corrective action.
    3. Check for sources of error.
    4. Evaluate laboratory findings to recognize and report the need for additional testing.

MLT 270 - Immunology & Serology

1. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area
   3. Wear appropriate personal protective equipment.
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, student-patient, and clinical patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Determine factors that affect procedures and results.
2. Perform immunology/Serology testing.
   1. Identify proper specimen collection and transport techniques/methods.
   2. Choose appropriate medical terminology for immunology/serology skills.
   3. Demonstrate good dexterity in use of immunology/serology lab equipment.
   4. Calculate various types of dilutions.
   5. Perform serial dilutions using micro pipettes and serologic.
   6. Describe how antibody titer is determined and reported.
   7. Perform dilutions, describe detection and disease association of cold agglutinins.
3. Evaluate basic immunologic procedures.
   1. Discuss basic principles, use of and perform precipitation tests.
   2. Discuss basic principles, use of and perform agglutination tests.
   3. List factors affecting sensitization and lattice formation in agglutination reactions.
   4. Discuss basic principles, use of and perform flocculation tests.
   5. State the reagents used in flocculation testing; and, list two (2) commonly-used flocculation tests.
   6. Briefly describe neutralization assays and labeled immunoassays.
   7. Interpret direct and indirect ‘sandwich’ techniques.
   8. Briefly describe the complement fixation test, inclucing interpretation of expected positive and negative results.
4. Discuss immunoglobulins.
   1. Differentiate between humoral and cellular immunity.
   2. Describe the cells involved in specific immunity, including T-lymphocytes and B-lymphocytes; differentiate between T-lymphocytes and B-lymphocytes.
   3. Explain the fundamental reaction between antigen and antibody, and the type of immunologic reactions.
   4. Discuss the physical properties of antibodies, structure and function.
   5. Differentiate the five (5) main classes of immunoglobulins.
   6. Discuss immunizations, specifically factors affecting immunization, primary and secondary antibody response and antibodies involved in primary and secondary responses.
5. Assess serological Diagnosis of Infectious Diseases.
   1. Describe and perform venereal syphilis testing and include causative agent, disease progression, congenital transmission, and diagnostic tests.
   2. Describe and perform Streptococcus pyogenes (Group A strep) testing including: causative agents (exoantigens), complications, and diagnostic tests.
   3. Differentiate among Hepatitis A, B and C by mode of transmission, type of virus, and diagnostic tests.
   4. List the four (4) DNA viruses in the Herpesvirus group.
   5. Describe Epstein-Barr virus (EBV), cytomegalovirus CMV, Varicella-zoster (VZV) and Herpes simplex virus (HSV) types 1 and II by mode of transmission, disease progression, and diagnostic tests.
   6. Describe Rubella including: type of virus, alternate names, congenital transmission, most commonly tested populations, and diagnostic tests.
   7. Describe Human Immunodeficiency Virus (HIV) including: causative agent, modes of transmission, symptoms, and diagnostic tests.
   8. Name at least two (2) types of fungi tested for serologically.
   9. Briefly describe Toxoplasma gondii including: host, mode of transmission, and diagnostic tests.
6. Evaluate immune disorders.
   1. Differentiate among the four types of hypersensitivity reactions.
   2. Differentiate between organ-specific and systemic autoimmunity. provide examples of each type.
   3. Describe systemic lupus erythmatosus (sle or lupus).
   4. State the clinical significance of antinuclear antibodies (ana).
   5. Describe and perform rheumatoid arthritis (RA).
   6. Differentiate among the various types of grafts (transplants).
   7. Explain the importance of the MHC in transplantation.
7. Formulate an understanding of the nature of the immune system.
   1. Contrast active and passive immunity; and, natural and artificial immunity.
   2. List at least three (3) natural external and internal defenses.
   3. Briefly describe the role of inflammation in an immune reaction.
   4. Define acute phase reactants; and, name the most commonly one tested in the lab.
   5. Differentiate tolerance from self tolerance.
   6. Describe the process of vaccination, including primary and secondary responses, antibodies involved, and antibody levels.
   7. Name the primary and secondary lymphoid organs.
   8. State how T-lymphs and B-lymphs are differentiated from each other, as well as within their own cell lines.
   9. List some common MHC HLAs that are associated with specific diseases.
   10. Describe Class I and II genes coding.
   11. Briefly describe the role of an antigen presenting cell (APC).
   12. State the triggering mechanism(s) and end result(s) for the classical and alternative complement pathways.
8. Demonstrate professional conduct.
   1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
   2. Practice confidentiality.
   3. Follow written and verbal instructions.
   4. Demonstrate ethical time management.
   5. Choose workplace-appropriate clothing and jewelry.
   6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
   7. Demonstrate workplace basic skills of listening, writing, leadership and time management.
   8. Practice written and oral communication skills.
   9. Create team atmosphere in laboratory functions.
9. Demonstrate judgment and decision making skills.
   1. Analyze laboratory findings and recognize common procedural and technical problems.
   2. Evaluate laboratory findings and take corrective actions.
   3. Analyze laboratory findings to check for sources of errors.
   4. Evaluate laboratory findings to recognize and report the need for additional testing. 

MLT 289 - Advanced Clinical Lab Practicum

1. Assess laboratory safety and quality control.
   1. Identify safety and precaution labels and signs.
   2. Disinfect work area.
   3. Wear appropriate personal protective equipment (PPE).
   4. Practice correct hand-washing technique.
   5. Dispose of biohazardous waste.
   6. Protect self, Teaching Techs, and patients from transmission of infectious disease.
   7. Perform appropriate error correction and documentation.
   8. Identify government agencies regulating laboratory results.
   9. Explain the use of quality control in the lab.
   10. Define accuracy and precision.
   11. Calculate standard deviations and coefficient of variation.
   12. Determine factors that affect procedures and results.
2. Evaluate specimen collection, transport, and processing.
   1. State criteria for evaluating specimen quality and corrective action to resolve problems.
   2. Label specimens accurately.
   3. Centrifuge STAT tubes as soon as they arrive in the lab.
   4. Centrifuge clot tubes after at least 20 minutes of clotting or as per lab policy.
   5. Demonstrate knowledge of the laboratory information system (LIS).
   6. Perform phlebotomy.
3. Perform quality control (QC).
   1. Monitor QC.
   2. Record QC data.
   3. Evaluate QC records.
   4. Take corrective action should QC fall outside of established limits.
   5. Prepare controls and calibrators to use in testing.
4. Operate equipment.
   1. Identify the primary operating components.
   2. Select reagents.
   3. Describe reagent reactions.
   4. Demonstrate reagent handling.
   5. Process samples.
   6. Program and/or calibrate the instrument or equipment.
   7. Produce valid patient results. 
5. Perform equipment maintenance.
   1. Identify functioning and non-functioning instrument or equipment.
   2. Troubleshoot problems on the instrument or equipment.
   3. Return the instrument or equipment to online use.
6. Perform testing in the Clinical Chemistry lab.
   1. Perform an osmolality assay and evaluate results.
   2. State principles of procedures.
   3. Identify special sample types and requirements.
   4. List reagent requirements.
   5. Discuss special handling procedures.
   6. Discuss the appropriateness of ordering specific tests.
   7. Explain the pathophysiological significance of results.
   8. Discuss the clinical usefulness of chemistry profiles.
   9. Identify the chemical tests comprising profiles.
7. Perform Hematology and Coagulation analyses.
   1. Perform abnormal differentials in 20 ± 5 minutes.
   2. Correlate possible pathological conditions with abnormal cell types.
   3. Evaluate cell histograms and/or scattergrams, and predict pathophysiological causes of abnormalities.
   4. Discuss cytochemical staining procedures and results.
   5. Perform erythrocyte sedimentation rate tests.
   6. Perform reticulocyte counts.
   7. Assist in in the collection, preparation, and staining of a bone marrow aspirate.
   8. Perform manual cell counts.
   9. Discuss the principles of the procedures, reagents used, and pathophysiological significance of coagulation tests.
8. Perform Immunohematology testing.
   1. Prepare red blood cell suspensions.
   2. Read and grade agglutination reactions.
   3. Perform routine Type & Screens in 30 ± 5 minutes (or per hospital requirements).
   4. Perform routine Type & Crossmatches in 45 ± 5 minutes (or per hospital requirements).
   5. Perform prenatal and postpartum testing.
   6. Identify unexpected antibodies.
   7. Perform antigen typing.
   8. Investigate transfusion reactions.
   9. Prepare blood components needed for transfusion for adults, children, and neonates.
   10. Inventory and order blood products.
   11. Receive and process blood products from collection facilities.
   12. Issue blood components and Rh immune globulin.
9. Perform Immunology and Serology testing.
   1. Perform manual testing kit procedures.
   2. Discuss and/or perform automated and molecular testing techniques.
10. Perform testing in the Clinical Microbiology lab.
    1. Perform various staining procedures (e.g., Gram stain, acid-fast), and interpret results.
    2. Read and report Gram stains results within 5 minutes.
    3. Select media specific to specimen site.
    4. Demonstrate inoculation and isolation procedures.
    5. Identify colony characteristics of pathogens and normal flora from various body sites.
    6. Identify clinically-significant isolates.
    7. Perform antibiotic susceptibility testing.
11. Perform Urinalyses and Body Fluid analyses.
    1. Perform and report microscopic urinalyses within 5 minutes.
    2. Perform confirmatory tests and interpret results.
    3. Perform cell counts, differentials, crystal identification, and chemical test on body fluids; and, interpret results.
12. Report results.
    1. Call critical values to designated health care professionals.
    2. Report troponin results within 30 minutes of collection or per lab policy.
    3. Report STAT results within 60 minutes of collection or per lab policy.
    4. Report routine tests within 90 minutes of collection or per lab policy.
    5. Follow lab criteria for record keeping.
    6. Maintain patient reports.
13. Evaluate judgment and decision making skills.
    1. Follow Standard Operating Procedures (SOPs).
    2. Analyze laboratory findings to recognize common procedural and technical problems.
    3. Take corrective action.
    4. Check for sources of errors.
    5. Evaluate laboratory findings to recognize and report the need for additional testing.
14. Assess professional conduct.
    1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
    2. Practice confidentiality.
    3. Follow written and verbal instructions.
    4. Demonstrate ethical time management.
    5. Choose workplace-appropriate attire and jewelry.
    6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
    7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
    8. Maintain professional growth and competence through involvement in continuing education.
    9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
    10. Practice written and oral communication skills.
    11. Create a team atmosphere in laboratory functions.

MLT 292 - Clinical Lab Professionalism & Review

1. Compare and contrast clinical lab areas.
   1. Discuss hospital lab organization and arrangement of departments.
   2. Review contents of and practices within the different departments of the clinical lab.
   3. Practice simulated lab exercises.
   4. Practice exam questions for each clinical lab department.
2. Create professional documents.
   1. Write and revise a resume.
   2. Identify personal skills and abilities.
   3. Construct a cover letter for an entry-level MLT position.
3. Practice interviewing skills.
   1. Identify possible interview questions.
   2. Practice responses to questions.
   3. Prepare sample questions to ask a potential employer.
   4. Select attire.
   5. Discuss the impact of behaviors and non-verbal communication.
4. Evaluate professional lab organizations.
   1. Compare and contrast ASCP, ASCLS, AMT, and other professional clinical lab groups.
   2. Discuss membership options.
   3. Attend a state or regional meeting.
5. Promote the clinical lab profession.
   1. Design a clinical lab service learning activity or event.
   2. Participate in a promotional event or meeting.
   3. Interact with and educate non-lab personnel about the clinical lab profession.
6. Evaluate case studies and/or clinical topics.
   1. State expected lab values.
   2. Correlate laboratory data in case studies and determine disease process.
   3. Use a variety of visual aids.
   4. Create a quiz or other evaluation over material presented.
7. Demonstrate knowledge of medical laboratory technology consistent with an entry-level Medical Laboratory Technician.
   1. Review current national exam requirements and contents.
   2. Pass a mock certification exam.
   3. Discuss application requirements for national exams.
8. Assess post-certification options.
   1. Discuss advanced degree options and routes.
   2. Meet with Laboratory Managers and Directors.
   3. Examine leadership roles for first-year lab professionals.
   4. Discuss continuing laboratory education and re-certification procedures.
9. Assess professional conduct.
   1. Demonstrate interpersonal communication skills with patients, other health care professionals, and the public.
   2. Practice confidentiality.
   3. Follow written and verbal instructions.
   4. Demonstrate ethical time management.
   5. Choose workplace-appropriate attire and jewelry.
   6. Recognize the responsibilities of other laboratory and health care personnel, interacting with them with respect to their jobs and patient care.
   7. Recognize the need for continuing education as a function of growth and maintenance of professional competence.
   8. Maintain professional growth and competence through involvement in continuing education.
   9. Demonstrate workplace basic skills of listening, writing, leadership, and time management.
   10. Practice written and oral communication skills.
   11. Create a team atmosphere in laboratory functions.
   12. Discuss liability and malpractice.

MLW 440 - Blueprint Reading and Layout

1. Analyze sketches used in architectural millwork projects
   1. Describe plan views
   2. Describe elevations
   3. Describe sections
2. Classify tools used in doing sketches
   1. Identify measuring tools
   2. Identify tools for doing straight lines
   3. Name tools for doing curves and radiuses
3. Create sketch drawings
   1. Create plan views
   2. Create elevations
   3. Create sections
4. Produce architectural blueprints
   1. Identify scales used in blueprints
   2. Describe views, elevations and sections
5. Originate Layouts of architectural millwork projects
   1. Draw full size plan view to scale
   2. Draw full size elevation to scale
   3. Draw full size section to scale
6. Create parts list
   1. Identify parts from sketches or blueprints
   2. Specify hardware for sketches and blueprints
   3. Specify quantity of materials
7. Produce estimate of project
   1. Calculate value of project based on quantity of materials
8. Create estimate of time for projects
   1. Calculate time required to do projects based on quantity of parts and amount of machining

MLW 441 - Material Identification/Usage

1. Identify different solid woods used in architectural millwork
   1. Explain the differences in hardwoods and softwoods
   2. Specify what applications both would be appropriate
2. Classify different veneered products
   1. Identify wood veneered products
   2. Identify plastic laminate veneered products
   3. Identify melamine veneered products 
3. Name different solid surface products
   1. Determine the different chemical properties of various solid surface products
   2. Determine different chemical properties
4. Analyze different adhesives used on architectural millwork products.
   1. Classify adhesives used on wood products
   2. Classify adhesives used on plastic laminates
   3. Classify adhesives used on solid surface products
5. Analyze the different abrasives used on architectural millwork products.
   1. Identify abrasives used on wood and wood veneer products
   2. Identify abrasives used on solid surface products
6. Identify hardware used on architectural millwork
   1. Classify fastening hardware
   2. Classify interior cabinet hardware
   3. Classify construction hardware
7. Work with finish materials
   1. Identify wood fillers
   2. Identify wood stains
   3. Identify wood lacquers, varnishes and water based topcoats

MLW 442 - Introduction to Portable Tools

1. Operate hand tools
   1. Identify hand tools
   2. Maintain hand tools
2. Operate with electric portable power tools
   1. Identify electric power tools
   2. Explain the capabilities of various electric power tools
   3. Display safe usage of equipment
3. Maintain power portable tools
   1. Replace of worn or damaged parts
   2. Replace of dull or worn cutting tools
4. Operate battery operated tools
   1. Identify battery operated portable power tools
   2. Explain various applications for battery operated tools
   3. Display safe handling, operation and storage of portable battery operated tools 
5. Operate pneumatic portable tools
   1. Identify various pneumatic tools
   2. Explain various applications for pneumatic tools
   3. Demonstrate safety and maintenance of pneumatic tools
6. Operate portable clamping devices
   1. Identify various portable-clamping devices
   2. Explain various applications for portable clamping devices
   3. Demonstrate safe handling, operation and proper storage of portable clamping devices

MLW 443 - Stationary Equipment

1. Operate band saws
   1. Perform safety routine on band saw
   2. Cut radiuses and circles from layouts
   3. Re-saw lumber as specified
2. Operate table saws, beam saw, horizontal saw, and vertical saw
   1. Perform safety inspection on saws
   2. Identify specific operations of each saw
   3. Perform specific cutting operation as it relates to each saw
3. Operate wide belt sander
   1. Perform safety routine on wide belt sander
   2. Select proper sandpaper grit for assigned project
   3. Set up the sander
   4. Perform the sanding assignment
4. Operate stationary power drills
   1. Perform safety inspection on drilling equipment
   2. Select the proper drill bits for the specific assignment
   3. Set up the assigned project
   4. Drill the assigned project
5. Operate planer and joiner
   1. Perform safety routine of planer and joiner
   2. Mill material to specific dimensions
6. Operate shapers and molder
   1. Perform safety routine of shapers and planer
   2. Select proper cutting knifes for the assigned profile
   3. Set up the assigned project
   4. Mill the assigned project
7. Maintain and operate edge bander
   1. Perform maintenance and safety routine on edge bander
   2. Select proper edging for project
   3. Set up edge bander
   4. Edge band the assigned project

MLW 444 - Advanced Equipment Techniques

1. Demonstrate proficiency at operation and programming of CNC router
   1. Draw and generate NC code for cabinet parts
   2. Home the CNC and setup and touch off tooling
   3. Set machine and mill parts
   4. Set up riser supports and set new home to mill parts on riser
2. Demonstrate proficiency at operation and programming of P to P machine center
   1. Draw and generate NC code for cabinet parts
   2. Home the P to P and setup and touch off tooling
   3. Set machine and mill parts in A and D fields
   4. Set up fixtures and mill small parts
3. Demonstrate proficiency at grinding knives, setup, operation and maintenance of moulder
   1. Produce custom knives
   2. Demonstrate proficiency at understanding all controls and maintenance items on moulder
   3. Setup all spindles on moulder and run moulding
4. Demonstrate proficiency at operating, programming and maintaining a beam saw
   1. Start up and operate beam saw in various manual modes
   2. Create program for beam saw using Cabnetware.
   3. Operate beam saw in automatic mode
   4. Demonstrate knowledge of general maintenance of beam saw
5. Demonstrate proficiency at Edgebander operation and maintenance
   1. Set up and operate the Edgebander for various types of thicknesses of edgebanding and part types
   2. Show how to program the PLC controller for a specific banding operation
   3. Perform maintenance on the Edgebander including the following

MLW 445 - Millimeter Cabinet Tech

1. Identify projects
   1. Determine millwork projects
   2. Determine cabinet projects
2. Develop cut lists for wood trim project
   1. Estimate amount of material that will be used.
   2. Estimate amount of time that will be needed to do machining
3. Machine project
   1. Set up appropriate equipment
   2. Operate machining equipment
4. Develop cut lists for cabinet project
   1. Estimate amount of material that will be used
   2. Estimate the amount of time that will be needed
5. Determine machining operations that will be required
   1. Set up machinery as required
   2. Operate machinery
6. Select hardware to be used
   1. Calculate amount of hardware
   2. Install hardware
7. Install project as required

MLW 446 - Millwork Techniques

1. Apply different techniques to construct joints
   1. Prepare joints with power hand tools
   2. Prepare joints with stationary equipment
   3. Construct joints with adhesive
2. Apply reveals using different machining techniques
   1. Manufacture reveals using hand power tools
   2. Manufacture reveals using stationary power equipment
   3. Sand reveals by hand and/or power sanders
3. Apply edging using different techniques
   1. Prepare edging using stationary equipment
   2. Apply edging using hand tools
   3. Apply edging using stationary equipment

MLW 447 - Introduction to Application

1. Identify project
   1. Determine between millwork and casework
2. Develop layouts as required
   1. Draw plan views as required
   2. Draw elevations as required
   3. Draw sections as needed
3. Develop progression of steps to be taken
   1. Specify required material
   2. Calculate quantity of materials needed 
4. Specify machining to be completed
   1. Determine machining location
   2. Demonstrate machining operations
5. Construct project
   1. Assemble components.
   2. Assemble main project as required
6. Complete project
   1. Install millwork as required
   2. Install case work as required
7. Critique project

MLW 448 - Adv Millwork Application I

1. Identify millwork project
   1. Distinguish between millwork and cabinetwork
2. Organize project
   1. Develop sequence of steps to be taken
   2. Specify materials to be used
   3. Calculate the amount of material to be needed
3. Design project
   1. Draw layouts where required
   2. Draw plan view as required
   3. Draw elevation as required
   4. Draw sections as required
4. Develop machining list
   1. Specify where cutting is to be completed
   2. Determine dimensions for cutting sizes
   3. Determine machines to be used for processing parts
5. Construct project
   1. Assemble sub components as required
   2. Assemble finished product as required
   3. Assemble main project as required
6. Prepare area for installation
   1. Inspect area for installation
   2. Create a safe work environment
7. Complete project
   1. Install wood trim as required
   2. Install cabinets and counters as required
8. Critique project

MLW 449 - Adv Millwork Application II

1. Fabricate a solid surface counter top with sink
   1. Size material
   2. Assemble components
   3. Prepare sink cut out
   4. Install sink
   5. Attach back splash
   6. Machine the edging profiles
   7. Sand all surfaces
   8. Buff all surfaces
2. Complete entire project
   1. Design project
   2. Sketch project
   3. Produce lay out
   4. Determine cut lists
   5. Formulate cost estimate
   6. Formulate time estimate
   7. Size material
   8. Machine parts
   9. Assemble components
   10. Finish project
   11. Install project.
   12. Critique project

MOR 215 - Funeral Law I

1. Explain the American system of jurisprudence;
   1. Explain common law as a historical foundation of United States law.
   2. List the various sources of law in the American legal system; state and federal.
   3. Define judicial review and jurisdiction of the court systems.
   4. Differentiate between trial courts and appellate court procedures.
   5. Understand the role of small claims courts and its limited access.
   6. Discuss Alternative and Online Dispute Resolution such as negotiation, mediation, and arbitration.
2. Distinguish between torts and crimes, and intellectual property;
   1. Identify differences between civil law and criminal law.
   2. List and describe intentional torts against persons.
   3. List and explain the elements necessary to prove negligence.
   4. Describe and apply the doctrine of strict liability.
   5. List and describe the essential elements of a crime.
   6. Summarize criminal procedure, including arrest, indictment, arraignment, trial.
   7. Identify major white-color crimes such as embezzlement, bribery, and criminal fraud.
   8. Define trademarks (service marks), copyrights, and patents.
   9. List the items that can be copyrighted and demonstrate an understanding of the Fair Use Exception.
3. Explain the requirements and identify litigation issues of a valid contract;
   1. List the elements necessary to form a valid contract.
   2. Describe special forms of offers, including Internet actions.
   3. Identify contracts that lack consideration such as those involving illegal. consideration, an illusory promise, a pre-existing duty, or past consideration.
   4. Define and describe the infancy doctrine.
   5. Contrast legal insanity and intoxication and how they affect capacity.
   6. Describe covenants-not-to-compete and exculpatory clauses and their legality.
   7. Contrast genuineness of assent, mistake, fraud, duress, and undue influence.
   8. List the contracts that must be in writing under the Statute of Frauds, formality of writing contracts, and the parole evidence rule.
   9. Compare assignments, delegations, and third party rights.
   10. Distinguish between conditions and impossibility or impracticability of contracts.
   11. Explain performance and remedies for each side of a contract.
4. Be able to apply the Uniform Commercial Code regarding the sale/lease of goods;
   1. Categorize the performance and remedies of sellers and buyers with regard to sales and lease contracts.
   2. Contrast the controlling bodies of contract law: Article 2 of the UCC and common law of contracts.
   3. Interpret when title to goods and the risk of loss pass from seller to buyer.
   4. Categorize the performance and remedies of sellers and buyers with regard to sales and lease contracts.
5. List the requirements for negotiable instruments;
   1. Compare the instruments governed by the UCC; drafts, checks, promissory notes and certificates of deposit.
   2. Summarize the formal requirements of negotiable instruments.
   3. Describe the signature liability of makers, drawees, drawers, acceptors, and accommodation parties.
   4. List the transfer and presentment warranties and liabilities for a breach of these warranties.
   5. Identify universal defenses that can be asserted against a holder in due course.
6. Identify the characteristics related to bailments.
   1. Distinguish between real, property, personal property and fixtures.
   2. List and describe the elements for creating a bailment.
   3. Explain the liability of bailees for lost, damaged, or destroyed goods.
   4. Summarize the classification of special bailments.
   5. Describe insurance contracts and define insurable interest.
7. Assess the scope of Article 9 of the UCC.
   1. Discuss the methods of creating a valid security interest and the requirements of attachment.
   2. Identify the various methods of perfecting a secured interest.
   3. Interpret the priority rules which govern the rights of secured creditors to the collateral.
   4. Summarize the rights and duties of both the debtor and the creditor in
   5. connection with a default.
   6. Explain the laws which assist creditors to collect debts.
   7. Compare the various types of statutory liens.
   8. Identify the steps in collecting a debt.
   9. Investigate state exemption laws.

MOR 301 - Intro to Funeral Service

1. Develop an active vocabulary of words, terms and concepts associated with funeral services.
   1. Using funeral service related words and terms and concepts properly.
   2. Demonstrating knowledge of concepts relating to funeral service.
   3. Collaborating with fellow classmates in discussions of contemporary issues.
2. Demonstrate an understanding of the employment opportunities in funeral service.
   1. Completing a resume to submit to funeral homes.
   2. Listing the current licensure requirements.
   3. Researching the current salary expectations for funeral services.
3. Gain an understanding of the history of funeral services
   1. Describing the ancient Egyptian burial customs.
   2. Relating the burial customs of the ancient Greeks.
   3. Sharing the ancient Roman and Christian burial customs that are still in practice today.
   4. Describing the Viking burial customs.
4. Obtain an understanding of the impact of historical events on funeral services.
   1. Describe President Lincoln’s Gettysburg address and general order 39
   2. Paraphrasing the beginning of chemical embalming with attention to the role of the American Civil War.
   3. Relating the origins of classical music, many written for funeral requiems in the Middle Ages.
5. Gain an understanding of the professional organizations of funeral services.
   1. Listing professional local, state and national organizations for funeral services.
   2. Participating in activities of the Iowa Funeral Directors Association.
   3. Identifying the primary role each of the associations play in funeral services.

MOR 302 - Cremation Services

1. Demonstrate an understanding of contemporary trends in disposition
   1. Describe the elements of Green Burial.
   2. Recognize emerging disposition techniques, which may include
      1. 1.2.1 Alkaline hydrolysis
      2. 1.2.2 Cryogenics
   3. Describe the role of Anatomical Donations in contemporary culture.
      1. 1.3.1 Recognize the difference between organ donation and tissue donation.
      2. 1.3.2 Determine which donation is utilized by the DMV in the state of practice.
2. Describe an identification process prior to disposition.
   1. Document how the process meets the emotional needs of the family.
   2. Research the legal requirements in the state of practice.
   3. Develop the forms needed for meet the legal requirements.
3. Demonstrate an understanding of the body preparation
   1. Determine which medical devices must be removed.
   2. Describe the process of removing medical devices.
   3. Describe the disposal of those medical devices.
   4. Discuss the container required to safely place the deceased into the retort. 
4. Demonstrate an understanding of the cremation process
   1. Describe proper retort operations
   2. Describe safe methods to remove cremated human remains from a retort.
   3. Discuss methods of insuring the identity of the deceased.
   4. Describe the remains processor used following the retort
5. Demonstrate an understanding of the disposal of cremated human remains
   1. Research methods for disposal of cremated human remains.
   2. Describe methods used for disposal of cremated human remains.
   3. Discuss the legal ramifications of scattering cremated human remains.
   4. Discuss the legal and practical implications of families retaining cremated human remains at home.

MOR 315 - Funeral Law II

1. Acquire an understanding of the principles of mortuary laws
   1. Define terminology associated with funeral service laws
   2. Identify sources of funeral service law
   3. Explain legal definitions of death
   4. Explain obligations of disposition
2. Gain an understanding of the principles of mortuary law relating to the funeral home/funeral director
   1. Identify torts involving a dead body
   2. Explain control and liability of disposition
   3. Explain funeral establishment regulations
   4. Explain cemetery and crematory regulations
   5. Explain the laws pertaining to funeral service practices
3. Acquire an understanding of the functions of the licensure process for funeral directors and embalmers
   1. Explain universal license criteria
   2. Explain Iowa licensure requirements
   3. Describe the process for obtaining a funeral director’s/embalmer’s license
4. Acquire an understanding of the responsibilities according to professional licensing
   1. State the limitations imposed upon the practice of funeral director/embalmer
   2. Identify the responsibilities of the funeral director to the families that called him/her to serve
   3. Identify the responsibilities of the funeral director to other professionals
5. Acquire an understanding of probate law
   1. Define the laws which govern the disposition of an estate
   2. Explain wills
   3. Explain the procedures of a person dying interstate
   4. Explain the administration of an estate
6. Gain an understanding of federal regulations
   1. Explain the Federal Trade Commission Funeral Rule
   2. Describe the Environmental Protection Agency rules that relate to funeral services
   3. Relate the wage and hour laws to funeral service situations
7. Gain a thorough understanding of the requirements of the Occupational Safety and Health Administration as it relates to funeral directors/embalmers
   1. Become aware of the formaldehyde standards
   2. Communicate the elements of the Blood borne pathogen standards
   3. Initiate a plan to accomplish a Hazard Communication standard
   4. Recognize the requirements of the Medical records standards
8. Acquire an understanding of Iowa laws which regulate funeral service practices
   1. Explain the grounds for issuance, revocation, suspension, and renewal of Iowa funeral director and embalmers licenses
   2. Describe the rules and regulations which affect the practice of funeral services
   3. Explain the purpose of the state Board of Mortuary Science Examiners
9. Gain an understanding of Iowa laws which regulate funeral service practices
   1. Explain the laws pertaining to the transportation of human remains
   2. Identify the requirements of funeral establishments
   3. discuss the minimum standards for conducting funerals
   4. Become familiar with pre-funded funeral arrangements

MOR 320 - Thanatology

1. Understand the value of the funeral and the importance of the ritual in the grief process for the deceases family and friends
   1. Identify the needs of the bereaved
   2. Define and apply bereavement, mourning and grief
   3. Identify the purposes and values of the funeral
2. Outline the theories of grief
   1. Explain Lindermann’s Grief Syndrome
   2. Describe Bowlby’s Attachment Theory
   3. List Kubler-Ross’ Five Stages of Death
   4. Recall Worden’s Tasks of Mourning
   5. Define Wolfelt’s Mourning (reconciliation) Needs
3. Identify typical responses to death and their variation based on developmental levels, gender and cultural differences
   1. Identify the normal grief reactions addressed by J. William Worden
   2. Evaluate the determinants of grief
   3. Recognize the feelings family members express verbally and non-verbally
4. Gain an understanding of complicated grief
   1. Identify the factors which may complicate grief
   2. Classify types of complicated grief reactions
   3. Identify a child’s understanding of death by age development
   4. Explain what not to say and what to say when explaining death to children
5. Evaluate various styles and definitions of counseling, and the necessary counseling skills as they apply to funeral service pre-need, at-need, and post-need situations as outlined by the American board of Funeral Service Curriculum Outline
   1. Recognizing and differentiating various definitions of counseling provided by Webster, Rogers, Jackson, and Ohlsen
   2. Differentiating between directive and non-directive styles of counseling
   3. Identify different types and styles of counseling
   4. List the major goals as well as the major functions of a funeral counselor
6. Gain an understanding of personal attributes for successful funeral directors
   1. Identify the characteristics of the caring funeral director
   2. Identify interpersonal skills necessary for the successful funeral service practice.
   3. Modify one’s own practice of barriers to communications
7. Recognize the differences between grief counseling and grief therapy, as well as identify his or her personal limitations, and the importance of making referrals to the appropriate community resources
   1. Discuss appropriate crisis intervention counseling
   2. Identify Howard Stone’s ‘ABE’ method of crisis intervention
   3. Identify the family system and its effect on the grief process
8. Recognize various community resources which are available to families in grief
   1. Become aware of the role of hospice
   2. Research grief support groups available in the community
   3. Become familiar with national organizations such as compassionate friends
9. Recognize personal limitations of the funeral director
   1. Explain the funeral director’s own grief symptoms
   2. Identify characteristics of stress and burnout in funeral service providers
   3. Evaluate one’s own stress
   4. Identify coping mechanisms to stress

MOR 323 - Funeral Directing I

1. Assess the value of funeralization.
   1. Identify similarities and differences between funeralization and memorialization.
   2. Describe the various aspects of funeralization.
   3. State how funeral components meet the needs of the bereaved.
2. Summarize the interpersonal functions of a funeral director from first call to last service rendered to the family.
   1. Identify proper procedures for notification of death.
   2. Summarize the procedures to follow for a removal.
   3. Paraphrase items usually included in the arrangement conference.
   4. List necessary information to obtain from the family during the arrangement conference.
   5. Explain the related professions used in arranging a funeral service.
3. Prioritize the items which must be completed by the funeral director.
   1. Identify and explain the necessary forms and legal documents associated with making funeral arrangements.
   2. Illustrate the organization required in preparation of each funeral.
   3. Explain the professional and ethical practices of a funeral director.
   4. Explain the death benefits available to surviving families.
4. Differentiate between at-need and pre-need funeral procedures.
   1. Demonstrate knowledge of available means of pre-arranging of a funeral.
   2. Identify the differences in arranging at-need from pre-need.
   3. Explain the legal limits of a pre-need arrangement.

MOR 324 - Funeral Home Operations I

1. Outline the various forms and documents which must be completed by funeral directors.
   1. Demonstrate knowledge of death benefits available to families by completing standard forms.
   2. Produce the necessary governmental forms, such as a death certificate, burial transit permit, disinterment permit, and cremation permit.
   3. Utilize funeral service software programs by creating funeral/memorial documents.
2. Organize a simulated funeral arrangement conference.
   1. Gather the necessary information (e.g. biographical data, vital statistics, and service details.)
   2. Present various service options relevant/appropriate to family’s requests
   3. Present various merchandise options relevant/appropriate to family’s request
   4. Demonstrate adherence to any/all applicable FTC considerations
3. Demonstrate simulated technical tasks common to funeral service establishments.
   1. Trace the steps in completing a transfer of remains.
   2. Prepared human remains for viewing by dressing and casketing the deceased.
   3. Demonstrate proper procedures for preparing human remains for identification viewing.
   4. Prepare human remains for limited service calls such as forwarding of remains to another funeral home.

MOR 325 - Funeral Directing

1. Gain an understanding of the funeral director’s role as a counselor for funeral services
   1. Explain the differences between counseling and therapy
   2. State the basic skills and techniques used in counseling and apply them tof unreal services
   3. Identify the elements that a funeral director brings into a counseling session
   4. Describe the requirements of funeral service counseling
   5. State resources in the community which provide counseling
2. Comprehend the relationship between funeralization and grief
   1. Explain the role of funeralization
   2. Demonstrate various memorialization techniques that can be used by families
   3. State resources for families to identify ways to facilitate grief
3. Gain an understanding of the interpersonal functions of a funeral director from first call to last service rendered to the family
   1. Identify proper procedures for notification of death
   2. Summarize the procedures to follow for a removal
   3. Paraphrasing items usually included in the arrangement conference
   4. List items of information which are necessary to obtain from the family during the arrangement conference
   5. Explain the related professions which are used in arranging a funeral service
4. Demonstrating an understanding of the items which must be completed by the funeral director
   1. Identify and explain the necessary forms and legal documents associated with making funeral arrangements
   2. Become familiar with the organization that is required in preparation of each funeral
   3. Explain the professional and ethical practices of a funeral director
5. Differentiate between at-need and pre-need funeral procedures
   1. Demonstrate knowledge of available means of pre-arranging of a funeral
   2. Identify the differences used in arranging at-need from pre-need
   3. Explain the legal limits of a pre-need arrangement
6. Gain an understanding of the various religious funeral rites
   1. Explain the traditional and non-traditional funeral rite
   2. Explain the procedure for conducting funerals for specific religions
   3. Define the terminology of specific religions listed above
7. Demonstrate an understanding of the various fraternal, military, and non-traditional funeral rites
   1. Identify the person in charge of a specific fraternal organization to contact to coordinate with providing participations in funeral ceremony
   2. Explain the American Legion funeral rite.
   3. Explain the military funeral rite
   4. State the requirements for eligibility for veteran’s benefits
   5. Explain how to present options for a non-traditional funeral rite
8. Demonstrate an understaninding of the death benefits available to next of kin by explaining benefits and completing forms.
   1. Veterans
   2. Social security
   3. Railroad retirees
   4. Life and burial insurance
9. Demonstrate an understanding of the funeral director’s role in vital statistics by completing necessary forms.
   1. Death certificte
   2. Burial transit permit
   3. Distinterment permit
   4. Cremation permit
10. Explain the process of selecting a computer system and software for the funeral home.
    1. Identify types of computers used in the funeral home.
    2. Identify components of a computer.
    3. Recognize that software will determine hardware needs in the selection process.
11. Demonstrate knowledge of funeral service software programs by the production of funeral documents.
    1. Preparing an arrangement conference form.
    2. Preparing a death certificate.
    3. Filling out veterian’s benefit forms.
    4. Filling out memorial folders and book.
    5. Preparing a statement of funeral goods and services contract.
    6. Preparing an obituary.
12. Demonstrate the ability to organize and conduct non-religious ceremonies.
    1. Recognize the need for non-religious ceremonies in today’s culture.
    2. Experience examples of non-religious ceremonies.
    3. Organize a non-religious funeral ceremony.
    4. Organize a non-religious committal service.

MOR 326 - Funeral Home Operations

1. Demonstrate an understanding of the death benefits available to next of kin by explaining benefits and completing forms.
   1. Veterans
   2. Social security
   3. Railroad retirees
   4. Life and burial insurance
2. Demonstrate an understanding of the funeral director’s role in vital statistics by completing necessary forms.
   1. Death certificate
   2. Burial transit permit
   3. Distinterment permit
   4. Cremation permit
3. Explain the process of selecting a computer system and software for the funeral home.
   1. Identify types of computers used in the funeral home.
   2. Identify components of a computer.
   3. Recognize that software will determine hardware needs in the selection process.
4. Demonstrate knowledge of funeral service software programs by the production of funeral documents.
   1. Preparing an arrangement conference form.
   2. Preparing a death certificate.
   3. Filling out veteran’s benefit forms.
   4. Filling out memorial folders and book.
   5. Preparing a statement of funeral goods and services contract.
   6. Preparing an obituary.
5. Demonstrate the ability to organize and conduct non-religious ceremonies.
   1. Recognize the need for non-religious ceremonies in today’s culture.
   2. Experience examples of non-religious ceremonies.
   3. Organize a non-religious funeral ceremony.
   4. Organize a non-religious committal service.

MOR 330 - Funeral Merchandising

1. Demonstrate an understanding of merchandising in the funeral home
   1. Determine merchandise availability
   2. Distinguish between costs and expenses
   3. Explain methods of determining a selling price for merchandise
   4. Explain financial aspects of cost of operations
   5. Explain arrangement consideration in the selection room
   6. Differentiate between selling price and price quotation
   7. Describing the various methods of merchandise display including
2. Demonstrate an understanding of the materials and construction of a casket
   1. Categorize caskets
   2. Identify component parts of a casket
   3. Explain casket interiors and exteriors
   4. Explain the reasons for differences in prices of caskets
   5. Describe closure methods, casket styles, and casket sizes
   6. Explain children’s and infant caskets
   7. Correctly identify inside dimensions of caskets
3. Demonstrate an understanding of the materials and construction of outside containers
   1. Identify types of grave liners
   2. Identify materials used in construction
   3. List methods of closure
   4. Discuss methods of selling vaults and outside containers
4. Demonstrate an understanding of the skills used in making pre-need and at-need funeral arrangements
   1. Describe making pre-need funeral arrangements
   2. Explain financial consideration for pre-need funeral arrangements
   3. Describe making at-need funeral arrangements
   4. Complete all necessary forms for funeral arrangements
   5. Describe selection room procedures both direct and indirect selling
   6. Explain FTC Funeral Rule requirements
5. Demonstrate an understanding of the death benefits available to next of kin by explaining benefits and completing forms
   1. Veterans
   2. Social security
   3. Railroad retirees
   4. Life and burial insurance
6. Demonstrate an understanding of the funeral director’s role in vital statistics
   1. Death certificate
   2. Burial transit permit
   3. Distinterment permit
   4. Cremation permit
7. Demonstrate an understanding of the basic fundamentals of small business management as applied to funeral home operations
   1. Discuss the role of small business in the economy
   2. Explain why management in a small firm is more demanding than a large firm
   3. Describe personal and personnel requirements needed for the succe3ss of a self-employed funeral home owner
   4. Describe the elements of sound business management
8. Demonstrate an understanding of the functions of management for a funeral home
   1. Define management and identify the four functions
   2. List the objective of funeral service
   3. Relate the functions of management to funeral service practices
   4. Define the areas of management
   5. Explain the concepts of management related to funeral services
9. Demonstrate an understanding of federal regulations affecting recruitment and selection of personnel
   1. List considerations for job recruitment
   2. Explain federal regulations affecting recruitment
   3. Explain pre-employment interviewing regulations
10. Demonstrate an understanding of concepts of human relations management
    1. Explain motivational factors
    2. Identify purpose and contents of a personnel manual
    3. Discuss theories of motivation
    4. State responsibilities of the manager
11. Identify potential computer uses and applications within the funeral home management operations
    1. List applications software which is created for horizontal markets
    2. List everyday forms used by the funeral director
12. Explain the process of selecting a computer system and software for the funeral home
    1. Identify types of computers used in the funeral homes
    2. Identify components of a computer
    3. Recognize that software will determine hardware needs in the selection process
13. Demonstrate knowledge of funeral service software programs by the production of funeral documents
    1. Prepare an arrangement conference form
    2. Prepare a death certificate
    3. Fill out veteran’s benefit forms
    4. Fill out memorial folders and book
    5. Prepare a statement of funeral goods and services contract
    6. Prepare an obituary

MOR 331 - Funeral Home Management

1. Demonstrate an understanding of the basic fundamentals of small business management as applied to funeral home operations.
   1. Discuss the role of small business in the economy.
   2. Explain why management in a small firm is more demanding than a large firm.
   3. Describe personal and personnel requirements needed for the success of a self-employed funeral home owner.
   4. Describe the elements of sound business management; including credit and collections; costs and capital investments; location and expansions of funeral homes; buying or building a funeral home; reducing risks and advertising.
2. Demonstrate an understanding of the functions of management for a funeral home.
   1. Define management and identify the four functions.
   2. List the objective of funeral service.
   3. Relate the functions of management to funeral service practices.
   4. Define the areas of management.
   5. Explain the concepts of management related to funeral services.
3. Demonstrate an understanding of federal regulations affecting recruitment and selection of personnel.
   1. List considerations for job recruitment.
   2. Explain federal regulations affecting recruitment.
   3. Explain pre-employment inerviewing regulations.
4. Demonstrate an understanding of concepts of human relations management.
   1. Explain motivational factors.
   2. Identify purpose and contents of a personnel manual.
   3. Discuss theories of motivation.
   4. State responsibilities of the manager.
5. Demonstrate an understanding of the process of transferring a deceased human remains to another country.
   1. Identify appropriate body preparation techniques to include: embalming; placement into a container.
   2. Recognize when additional requirements such as seal or dry ice are needed.
   3. Identify containers which may be used for transfer.
   4. Describe the legal protocol for the transfer.
   5. Secure the proper paperwork for the transfer.
6. Discuss basic accounting concepts and procedures.
   1. Describe the functions of accounting.
   2. Record transactions in the basic accounting equation.
   3. Expand the basic accounting equation using revenue, expense, and withdrawal transactions.
   4. Analyze simple accounting transactions as to their effect on the basic accounting equation.
   5. Prepare simplified financial statements.
   6. Define basic accounting terms, concepts and principles.
7. Perform basic accounting transactions.
   1. Develop a chart of accounts.
   2. Record transactions in T-account utilizing the rules of debit and credit.
   3. Prepare a simple trial balance.
   4. Prepare financial statements from a trial balance.
   5. Identify he normal balance of an account.

MOR 333 - Funeral Directing II

1. Categorize different styles of caskets.
   1. Describe the materials used to construct caskets.
   2. Identify component parts of a casket.
   3. Explain the various styles of casket interiors and exteriors.
   4. Explain the reasons for differences in prices of caskets.
   5. Describe closure methods, casket styles and sizes.
2. Classify the materials and construction of outer burial containers and cemetery merchandise.
   1. Identify types of grave liners.
   2. Identify materials used in construction of outer burial containers.
   3. Describe various methods of closure of outer burial containers.
   4. Discuss methods of selling vaults and outer burial containers.
   5. Identify the various types of structures commonly found in a cemetery.
   6. Identify the various styles of monuments and cremation merchandise.
3. Incorporate merchandising concepts in the funeral home setting.
   1. Determine merchandise availability.
   2. Distinguish between costs and expenses.
   3. Explain methods of determining a selling price for merchandise.
   4. Explain financial aspects of cost of operations.
   5. Explain arrangement consideration in the selection room.
   6. Differentiate between selling price and price quotation.
   7. Describe the various methods of merchandise display.
4. Demonstrate the skills used in making pre-need and at-need funeral arrangements.
   1. Describe making pre-need funeral arrangements.
   2. Explain financial consideration for pre-need funeral arrangements.
   3. Describe making at-need funeral arrangements.
   4. Describe selection room procedures both direct and indirect selling.
5. Summarize the various religious funeral rites.
   1. Explain the traditional and non-traditional funeral rite.
   2. Explain the procedure for conducting funerals for specific religions.
   3. Define the terminology of specific religions listed above.
6. Summarize the various non-religious funeral rites.
   1. Explain a traditional and non-traditional no-religious funeral rite.
   2. Explain the role of the celebrant in a non-religious funeral rite.
   3. Define the terminology associated with a non-religious funeral rite.
7. Discuss the various fraternal and military funeral rites.
   1. Identify the contact person of a specific fraternal organization with whom to coordinate the funeral ceremony.
   2. Explain the American Legion funeral rite.
   3. Explain the military funeral rite.
   4. State the requirements for eligibility for veteran’s benefits.

MOR 334 - Funeral Home Operations II

1. Compare and contrast the funeral and visitation customs of veterans, active military, and various religions.
   1. Assess the items which are needed during various religious and military visitations and funerals.
   2. Describe funeral rites for various religions and veteran services.
   3. Construct visitation setups based on religious, military, and fraternal customs.
2. Formulate the appropriate presentations to families regarding their merchandise chooses as part of the funeral process.
   1. Explain funeral-related merchandise to consumers.
   2. Create a merchandise display based on techniques common to funeral service.
   3. Demonstrate the various presentation techniques common to funeral service.
3. Organize and conduct a non-religious funeral/memorial ceremony
   1. Articulate the need for non-religious ceremonies in today’s culture
   2. Observe examples of non-religious ceremonies
   3. Organize and present a non-religious funeral/memorial ceremony
   4. Organize and present a non-religious committal ceremony

MOR 335 - Embalming I

1. Demonstrate an understanding of the principles of the origins of embalming.
   1. Explain the contributions and identifying the men responsible for historical embalming theories
   2. Explain the development of embalming in the United States.
   3. List and describe natural and artificial means of preservation.
2. Define and use the necessary terminology to facilitate communication with members of allied professions and the public
   1. Describe terms of embalming
   2. Discuss the terminology, reasons, and purposes of embalming.
3. Demonstrate a thorough understanding of the concepts of sanitization, disinfection, and temporary preservation of human remains
   1. Define embalming
   2. Explain how embalming process actually occurs with body proteins.
   3. Define sanitization, disinfection, temporary preservation
4. Demonstrate a thorough understanding of environmental and personal health considerations of embalming
   1. List the personal protective clothing of the embalmer.
   2. Explain universal precautions
   3. Identify risks of infection to the embalmer
   4. List the responsibilities of the embalmer
   5. Explain Blood borne Pathogens Rule
   6. Discuss acceptable disinfection procedures according to public health guidelines
   7. Explain proper disposal of contaminated materials and waste from the embalming process
5. Demonstrate a thorough understanding of death, both ante and postmortem physical and chemical changes of the body which affect embalming considerations
   1. Explain key terms associated with death and decomposition
   2. List types, signs, and tests for death
   3. Explain ante/postmortem changes of the body
   4. List physical and chemical postmortem changes
6. Demonstrate a technical understanding of the preparation room, its design, health and safety standards, equipment, and instruments
   1. Explain OSHA requirements
   2. Explain construction materials and design of the preparation room.
   3. List equipment needed
   4. List instruments
   5. List accessory materials
   6. Explain equipment, instruments, and accessory materials.
7. Demonstrate an understanding of the anatomical considerations for embalming.
   1. Describe anatomical position
   2. Define anatomical guide, linear guide, and anatomical limit.
   3. Explain considerations for selection of arteries
   4. Explain considerations, precautions, anatomical guides, linear guides and anatomical limits
   5. Explain proper technique for raising vessels.
   6. Identify selected veins used for drainage
8. Explain the pre-embalming procedures
   1. Describe necessary legal authorizations for embalming
   2. Describe proper procedures and techniques for removal.
   3. Describe initial treatments of the body
   4. Describe positioning of the body.
   5. Demonstrate posing of the features
9. Demonstrate an understanding of the steps in embalming the normal case.
   1. Explain embalming procedures and techniques.
   2. Explain post embalming treatments
   3. Explain terminal disinfection
10. Analyze an embalming case
    1. Explain acceptable case analysis procedures
    2. Recall the legal implications that are noted during an embalming analysis.
    3. Contrast various embalming cases which have different pre-embalming considerations
11. Execute the embalming procedure
    1. Set the facial features as a normal part of the embalming process.
    2. Locate the vessels of the vascular system that will be used for an embalming.
    3. Inject embalming chemical to accomplish the embalming process.
    4. Treat the viscera of the thoracic and abdominal cavities
12. Complete the procedures required of an embalmed body
    1. Demonstrate appropriate post-embalming procedures of terminal disinfection.
    2. Conduct a post-embalming analysis of the case to determine if any further treatments are needed
    3. Complete the required paperwork to document the embalming.

MOR 336 - Embalming I Clinical

1. Analyze an embalming case
   1. Explain acceptable case analysis procedures
   2. Recall the legal implications that are noted during an embalming analysis.
   3. Contrasting various embalming cases which have different pre-embalming considerations
2. Execute the embalming procedure
   1. Setting the facial features as a normal part of the embalming process.
   2. Locating the vessels of the vascular system that will be used for an embalming
   3. Injecting embalming chemical to accomplish the embalming process.
   4. Treating the viscera of the thoracic and abdominal cavities
3. Complete the procedures required of an embalmed body
   1. Demonstrating appropriate post-embalming procedures of terminal disinfection.
   2. Conducting a post-embalming analysis of the case to determine any further treatments needed
   3. Completing the required paperwork to document the embalming process.

MOR 340 - Embalming II

The student will study: concepts of cavity treatments and embalming; post-injection embalming treatments; effects of age of embalming analysis; autopsied and tissue donation cases; considerations of delayed embalming; various post-mortem conditions (e.g. discolorations, vascular and moisture considerations, etc.) and respective treatments; the effects of drugs on the embalming process; and a variety of other selected conditions that impact the embalming procedure.
Prerequisite: MOR 335 , MOR 336  and either BIO 733  or BIO 164 .
Corequisite: MOR 341  
Competencies

1. Describe the various aspects of cavity treatment and embalming.
   1. Explain the purpose of cavity treatment and embalming.
   2. Identify the abdominal regions and their contents by the two systems of nomenclature.
   3. List the common trocar guides.
   4. Explain equipment use for aspiration.
   5. Explain aspiration methods for the Abdominal cavity, Pelvic cavity, Thoracic cavity and Cranial cavity
   6. Define purge and describe the various characteristics.
2. Assess the treatments commonly employed after arterial injection.
   1. Identify the two types of supplemental embalming.
   2. Classify the different techniques for surface embalming.
   3. Examine specific methods of surface embalming for facial areas.
   4. Summarize specific methods of hypodermic embalming.
   5. Outline common methods of incision closure.
   6. Describe techniques for the removal of various invasive devices.
   7. Examine the post-embalming treatments for ulcerations, lesions, and discolorations.
   8. Summarize the post-embalming treatments for purge.
   9. Describe the post-embalming treatments for distension.
   10. Explain the various techniques for re-setting features when necessary.
3. Evaluate the various embalming issues predicated on the age of the deceased.
   1. Interpret the embalming considerations for infants and children.
   2. Interpret the embalming considerations for the 4-12 year old decedent.
   3. Interpret the embalming considerations for the adolescent and adult.
   4. Give examples of commonly-used supplemental embalming fluids.
   5. Explain the process of a pre-injection
   6. Differentiate between pressure and rate of flow.
   7. Interpret the embalming considerations for the elderly.
4. Assess the embalming implications of an autopsied case.
   1. Examine the two types of autopsies.
   2. Assess the purpose of each type of autopsy.
   3. List the general considerations of autopsy treatment.
   4. Describe the autopsy embalming considerations 
   5. Differentiate between a partial and complete autopsy.
   6. Summarize the suggested order of preparation for the autopsied body.
   7. Describe the specific treatments involved in embalming the autopsied body.
5. Assess the embalming implications of an organ/tissue donor case.
   1. Differentiate between tissue and organs.
   2. Explain the Uniform Anatomical Gift Act.
   3. Identify organs currently being recovered for transplantation.
   4. Describe the two common embalming options for an organ donor.
   5. Describe the embalming treatment for an eye enucleation.
   6. Identify the two methods of embalming the legs of a long bone donor:
   7. Define proximal humerus.
   8. Describe embalming without opening procurement incisions.
   9. Examine general techniques of embalming when opening procurement incisions.
   10. Differentiate between partial and full-thickness skin recovery.
   11. Identify major embalming concerns associated with skin donors
6. Assess common problems associated with delayed embalming.
   1. Explain common injection techniques associated with delayed embalming.
   2. Describe the embalming considerations and treatment for rigor mortis.
   3. Examine the embalming considerations and treatments for refrigerated bodies.
   4. Assess the embalming considerations and treatments for bodies with decomposition.
7. Evaluate discolorations and the embalming considerations and treatments.
   1. Differentiate between intravascular and extravascular blood discolorations.
   2. Differentiate between first-, second-, and third-degree burns.
   3. Describe embalming considerations for CO poisoning.
   4. Explain the concept and process of instant tissue fixation.
   5. Identify vascular difficulties and list intravascular and extravascular treatments.
8. Assess general considerations relating to body moisture on the embalming process.
   1. Define edema.
   2. Classify edema by location:
   3. Discuss effects of edema on the embalming process.
   4. Explain various embalming techniques to treat edema.
   5. Explain various embalming chemical solutions used to treat edema.
   6. Define dehydration and dessication.
   7. Describe renal failure and the associated embalming considerations.
9. Evaluate vascular considerations in the embalming process.
   1. Describe the structure of an artery.
   2. Define arteriosclerosis.
   3. Explain the embalming concerns and treatments of selected intravascular conditions.
   4. Differentiate between intravascular and extravascular resistance.
   5. Discuss embalming implications of congestive heart failure.
   6. Discuss embalming implications of arterial and venous coagula.
   7. Discuss embalming implications of diabetes.
10. Identify the effects of various types of drugs on the embalming process.
    1. Explain the embalming considerations of chemotherapy.
    2. Explain the embalming considerations of corticosteroids and anti-inflammatory drugs.
    3. Explain the embalming considerations of radioactive materials.
11. Examine proper embalming techniques for special cases.
    1. Describe the embalming considerations and treatments for purge.
    2. Describe the embalming considerations and treatments for gases.
    3. Describe the embalming considerations and treatments for facial trauma.
    4. Describe the embalming considerations and treatments for renal failure.
    5. Describe the embalming considerations and treatments for obesity.
    6. Describe the embalming considerations and treatments for re-embalming a body.
    7. Describe the embalming considerations and treatments for delayed viewing.
    8. Describe the embalming considerations and treatments for shipping human remains.
    9. Describe the embalming considerations and treatments for deformities/malformations.