Patient Access Specialist, Certificate

Program Details

Semester 1

• HSC 114 - Medical Terminology Credits: 3
• MAP 141 - Medical Insurance Credits: 3
• Select 3 Credits from Option 1

Semester 2

• ADM 105 - Intro to Keyboarding Credits: 1
• ADM 147 - Customer Service Health Care Credits: 3
• MAP 220 - Medical Administrative Proc Credits: 3

Total Credits Required to Complete this Award - 16

Fixed Costs

Tuition……………………………………………………………………………………..$193.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

Approximate total cost for the program: $3,918**

**Program entry requirements are not included in the total approximate cost.

What Skills and Abilities Will You Need?

• Competency in keyboarding, English, grammar, spelling and proofreading.
• Computer skills.
• Ability to work independently and as a member of a team.
• Excellent communications skills (written and verbal).
• Attention to detail.

What Else Should I Consider about this Program or Career Choice?

• This is an expanding field in health care.
• Salary per Iowa Workforce Development Iowa Wage Report 2019.
  • Entry wage: $30,539/year
  • Average wage:  $40,199/year
  • With experience:  $45,028/year

Program Competencies

1. Explain the importance of the role of a patient access specialist in today’s healthcare setting
2. Use medical terminology appropriately
3. Apply medical insurance guidelines and practices
4. Utilize specific hardware and software applicable to the healthcare setting
5. Communicate effectively using verbal, nonverbal, and written communication skills
6. Deliver customer service in the healthcare setting
7. Demonstrate knowledge of medical law and ethics including HIPAA training
8. Develop administrative skills for the healthcare setting
9. Demonstrate professionalism and commitment to the field

AY2025

Nondiscrimination Statement

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean’s office, the Executive Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczysnki Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1560, fax 312/730-1576, TDD 800-877-8339 Email OCR.Chicago@ed.gov.

DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics

Entrance requirements for specific programs can be found at Academic Pathway website.₍₂₀₂₄₎