Feb 27, 2024  
2023-2024 Course Catalog 
    
2023-2024 Course Catalog

APPLY TODAY

Business Support Coordinator, Certificate

Location(s): Ankeny, Online



The Business Support Coordinator Certificate will provide students with the skills necessary to excel in an office position. Students will be prepared to help support management and employees by handling a variety of tasks and help coordinate interactions within the organization.

Students will further develop their communication skills, computer skills, human relations, and general business knowledge. This certificate would be beneficial for those who need to strengthen their skills in order to advance career opportunities while also being a valuable addition to other degrees or diplomas.

More information on the Administrative Assistant program

Program Details


Pathway: Business


Students may start this program any semester


Program Graduation Requirements


To earn the Business Support Coordinator certificate, a student must complete the requirements for the degree, maintain a 2.0 grade point average, and receive a grade of “C” or above in all courses. 

Total Credits Required to Complete this Award - 17


Fixed Costs


Tuition……………………………………………………………………………………..$185.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs


  Semester 1
Books (approximate) 614

Approximate total cost for the program: $3,759**

**Program entry requirements are not included in the total approximate cost.

What Kind of Work Will You Do?


  • Provide support to managers and coworkers and assist in daily office needs
  • Use communication and organizational skills
  • Manage office tasks and communications
  • Assist management with everyday functions
  • Handle emails and phone calls
  • Schedule and coordinate meetings, travel, and appointments
  • Prepare a variety of office documents
  • Prioritize tasks to make sure all projects are completed to a high standard and on time

What Skills and Abilities Will You Need?


  • Ability to use technology for communication and a variety of business applications
  • Effective verbal and written communication
  • Good organization and time management skills
  • Work independently and as part of a team
  • Ability to solve problems
  • Be resourceful and take initiative
  • Good listening skills and attention to details
  • Prioritize and plan ahead
  • Collaborate with others

What Else Should I Consider about this Program or Career Choice?


  • Office work provides a variety of job duties in a professional environment
  • Gaining these skills offers the opportunity to assume greater responsibility
  • Computer and internet access at home is needed for completing homework assignments
  • This certificate can be completed in one semester and can be started in any semester.
  • All credits except Intro to Business (BUS 102) will apply toward the Administrative Assistant program and the Medical Office Specialist program
  • All students may participate in professional organizations

Salary per Iowa Workforce Development Wage Report 2022 https://www.iowaworkforcedevelopment.gov/iowa-wage-report

    • Entry: $27,550
    • Average: $39,510
    • With experience: $45,410

Program Competencies


  1. Explain the importance of the role of an office professional in today’s business setting
  2. Demonstrate the ability to use specific hardware and software and to apply computer concepts
  3. Communicate effectively using verbal, nonverbal, and written communication skills
  4. Demonstrate workplace basic skills: job seeking, professional appearance, problem-solving, listening, writing, interpersonal relations, and leadership
  5. Demonstrate the ability to be adaptable and to utilize time-management techniques
  6. Utilize business math concepts
  7. Demonstrate the ability to be a team member
  8. Recognize the diversity of individuals
    ​​​​​

Nondiscrimination Statement


Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczysnki Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1560, fax 312/730-1576, TDD 800-877-8339 Email OCR.Chicago@ed.gov.

DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics

Entrance requirements for specific programs can be found at http://internal.dmacc.edu/admissions/Pages/checklist.aspx.(2021)

Competencies revised date


AY2023