Oct 02, 2023  
2021-2022 Course Catalog 
2021-2022 Course Catalog [ARCHIVED CATALOG]


Patient Access Specialist, Certificate

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The Patient Access Specialist is the initial point of contact for registering patients who are entering a health care facility and serve as an advocate for both the patient and the organization.  This certificate program prepares students for work in a variety of healthcare settings.

The certificate program is designed for individuals with no prior health care experience providing students with learning opportunities in the online learning platform with the option to attend courses at the Ankeny campus as well.

To successfully complete this program, a student must complete all coursework as prescribed and maintain a 2.0 grade point average.

For more information about the Patient Access Specialist certificate, please visit our website at www.dmacc.edu/programs/mos.

Program Details

Locations: Ankeny, Online

Students may start this program any semester

Program Graduation Requirements

To earn a Patient Access Specialist certificate, a student must complete all required coursework as prescribed and maintain a 2.0 grade point average and receive a “C” or better in all ADM, MAP, HSC, and BCA courses.

Total Credits Required to Complete this Award - 16

Fixed Costs

Tuition……………………………………………………………………………………..$174.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

Costs Semester 1 Semester 2
Books (approximate) 500 300
Supplies 15 15

Approximate total cost for the program: $3,614**

**Program entry requirements are not included in the total approximate cost.

What Skills and Abilities Will You Need?

  • Competency in keyboarding, English, grammar, spelling and proofreading.
  • Computer skills.
  • Ability to work independently and as a member of a team.
  • Excellent communications skills (written and verbal).
  • Attention to detail.

What Else Should I Consider about this Program or Career Choice?

Program Competencies

  1. Explain the importance of the role of a patient access specialist in today’s healthcare setting.
  2. Use medical terminology appropriately.
  3. Apply medical insurance guidelines and practices.
  4. Utilize specific hardware and software applicable to the healthcare setting.
  5. Communicate effectively using verbal, nonverbal, and written communication skills.
  6. Deliver customer service in the healthcare setting.
  7. Demonstrate knowledge of medical law and ethics including HIPAA training.
  8. Develop administrative skills for the healthcare setting.
  9. Demonstrate professionalism and commitment to the field.

Nondiscrimination Statement

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczysnki Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1560, fax 312/730-1576, TDD 800-877-8339 Email OCR.Chicago@ed.gov.

DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Transportation & Logistics

Entrance requirements for specific programs can be found at https://www.dmacc.edu/admissions/Pages/checklist.aspx. (2021)

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