COM 703 - Communication Skills

1. Apply active listening techniques
   1. List the five stages of listening
   2. Identify the different purposes for listening (gain information, empathy, critical listening, etc.) as they relate to workplace situations
   3. Explain the differences between active and passive listening
   4. Choose effective response strategies for a variety of workplace situations
2. Create oral presentations on work-related topics using effective public speaking skills
   1. Explain the different strategies for upward, horizontal, and outward communication
   2. Apply speaking skills appropriate to workplace audience and purpose
   3. Use words, pronunciation, and grammar which are understood by and do not alienate others
   4. Practice presenting information in several oral formats (impromptu, small group, individual oral presentation) using effective organizational and speaking techniques
   5. Identify the purpose and function of visual aids
   6. Demonstrate appropriate use of visual aids when giving an oral presentation
3. Analyze reading skills
   1. Differentiate the various purposes and strategies for reading (scanning, skimming, reading for detail, evaluating, etc.)
   2. Select a variety of literature in the student’s chosen field
   3. Find information for a work-related concern
   4. Review methods of making reading time more productive through the use of study methods, such as SQ3R
   5. Illustrate understanding of content through writing effective paraphrases and summaries
   6. Summarize work-related literature, appropriate for a particular audience
4. Produce written communication for business and/or technical writing
   1. Analyze different target audiences for specific purposes
   2. Determine the anticipated audience appropriate to context
   3. State the purpose of a message quickly and clearly
   4. Choose appropriate editing and proofreading strategies for business and/or technical writing
   5. Examine the impact that visual presentation of written material can have on an audience, including the use of visual aids, such as charts, graphs, drawings or maps
5. Produce projects collaboratively by working groups and dyads
   1. Distinguish between reasons for groups to meet
   2. Characterize what is meant by communication climate and strategies for creating positive communication climates
   3. Demonstrate the basic principles of interpersonal communication
   4. Categorize different types of conflicts
   5. Determine different types of conflict resolution strategies
   6. Differentiate the most appropriate time to use each strategy
6. Evaluate the employment-seeking process as applicable to programs
   1. Demonstrate an understanding of the current trends in the job market and how they affect the employment-seeking process
   2. Produce an easy-to-skim format for resumes and application letters
   3. Review appropriate dress and behavior for a job interview
   4. Practice interviews for jobs
   5. Critique interviews for jobs