ADM 162 - Office Procedures

1. Interpret relevant ethical issues in business
   1. Discuss the importance of a personal code of ethics
   2. Describe the implications of organizational dynamics (office politics)
   3. Explain the necessity for communication and media ethics
2. Outline the changing roles in today’s work environment
   1. Describe the role and responsibilities of the administrative professionals
   2. Identify skills and aptitudes necessary for administrative professionals
   3. Define teleworking, teleworkers, and virtual assistants
   4. Identify effective leadership characteristics
   5. Describe characteristics of successful and productive teams
   6. View the importance of being open-minded and having a flexible attitude
3. Analyze the components of internal and external customer relations
   1. Outline the techniques for handling difficult customers
   2. Point out the procedures for handling incoming calls, outgoing calls, and effective voice mail messages
   3. Characterize the challenges with generational diversity
   4. Examine the importance of emotional intelligence
   5. Classify elements for team development and handling team conflict
4. Apply higher order thinking skills for professional growth
   1. Assess how to prioritize and organize various office tasks
   2. Demonstrate efficient methods of performing various office tasks
   3. Determine the best techniques for proactive problem solving
   4. Develop effective time management techniques
5. Create office travel plans and schedules
   1. Create travel itineraries and expense reports
   2. Propose cultural differences to be aware of when traveling
   3. Review administrative responsibilities due to supervisor absence
   4. Organize documents and meeting confirmations for each traveler
6. Enhance professional growth through service learning and professional organizations
   1. Expand personal and professional life with service learning and volunteer activities
   2. Demonstrate skills obtained while servicing others
   3. Determine the learning opportunities and enhancement of skills that come from professional organizations
7. Identify employee rights and responsibilities in the workplace
   1. State employee rights in the workplace
   2. Name administrative responsibilities in a diverse workplace
   3. View safety measures in the office
8. Generalize the role of ergonomics in the office
   1. Explain the importance of office safety
   2. Identify the importance of maintaining office equipment
   3. Discuss health factors and office injuries that can occur
9. Evaluate office filing management systems
   1. Assess how to file materials using alphabetic filing rules
   2. Compare filing criteria when using geographic and subject filing rules
   3. Decide how to identify and file documents using electronic filing rules
10. Examine the creation and distribution of incoming and outgoing correspondence
    1. Discuss the implications of effective office correspondence writing
    2. Summarize the procedures for processing incoming mail
    3. Explain the procedures for preparing outgoing mail, FAX and E-mail
    4. Explain the importance of e-mail use policies
11. Examine basic accounting concepts and procedures
    1. Define basic accounting terms and concepts
    2. Analyze the effects of business transactions on a firm’s assets, liabilities, and owner’s equity and record
    3. Explain the relationship between asset, liability, and owner’s equity accounts
12. Evaluate transactions
    1. Create journal entries for the general journal
    2. Post journal entries to general ledger accounts
    3. Correct errors made in the journal or ledger
    4. Create journal entries for accounts payable and accounts receivable