HCM 600 - Intro to Lodging Operations

Credits: 2
Lecture Hours: 2
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech

An in-depth look at the management and operations of key services within hotel properties. Included are guest services, housekeeping, maintenance and security. Course will examine the intricacies of these services from a management perspective.
Competencies

Describe the function of housekeeping and how it operates
Explain the operations of guest services
Explain the function of reservations
Explain food/beverage service and its relationship to catering
Describe the function of security
Explain the operation of personnel/human resources
Describe the function of maintenance
Explain marketing and sales