MFG 512 - Intro Quality Control Mgmt.

1. Describe the elements of quality organizations
   1. Explain the importance of organizational charts
   2. Discuss the importance of Organizational charts
   3. Draw an example of a functional Quality organizational chart
   4. Explain the function of organizational plans and policies
   5. Discuss the relationship between management style and success in managing quality function
   6. Describe the importance of being customer focused
2. Discuss the needs and requirements of competent job descriptions in quality
   1. Write a complete job description for a Quality position
   2. Explain the need for defining authority and responsibility
   3. Differentiate between authority and responsibility
3. Define the purpose of a documented Quality System
   1. List the elements of a typical Quality System
   2. Discuss the importance of each such element
   3. Explain the significance of a quality policy
   4. Describe the documentation pyramid
   5. Explain the purpose of a Quality manual
   6. Discuss the importance of documented procedures
4. Explain the difference between a detection and preventative mode quality philosophy
   1. Discuss the importance of inspection
   2. Describe the pros and cons of inspection
   3. Define corrective action systems
   4. Differentiate between corrective and preventative actions
   5. Discuss the role of continuous improvement
5. List the resources typically required to plan a functional quality effort
   1. Explain the means for determining budgets
   2. List the standard equipment requirements
   3. Discuss the cost of poor quality considerations
   4. Define the management system requirements
6. Discuss the various Quality Department Functions
   1. Define raw material acquisition tasks
   2. Define in-process inspection tasks
   3. Explain finished goods inspection
   4. Discuss configuration management needs
   5. Discuss product life testing and burn-in testing
   6. Explain the significance of auditing
   7. Describe calibration needs
   8. Name the responsibilities of quality in customer service
7. Define the concepts behind Industry Standards
   1. Differentiate between conformance and compliance
   2. Explain the major standards purposes
   3. Discuss mandatory vs. voluntary standards
   4. Discuss the economic impact of these standards
8. Describe Reliability and FMEA principles
   1. Explain the basis for reliability tests
   2. Discuss the failure mode and engineering analysis (FMEA) process
   3. Differentiate between FMEA and Reliability
9. Discuss Management reporting and analysis
   1. Describe the need for reporting on quality
   2. Prepare a management report for distribution
   3. Explain the elements of a management report
   4. Discuss management/business metrics