MFG 510 - Practices-Continuous Improve

1. Explain the philosophy and approach of W. Edwards Deming
   1. Describe Deming’s theory of profound knowledge
   2. Identify his approach involving SPC as a common language
   3. Discuss Deming’s chain reaction idea
   4. Explain the P-D-S-A technique of problem solving
   5. Discuss in detail Deming’s fourteen points towards a total quality environment
   6. Identify Deming’s legacy to American Industry 
2. Explain the theories and approach of J.M. Juran
   1. Discuss Juran’s ‘planning for quality’ approach
   2. Explain the cost of quality concept
   3. Identify Juran’s definition of quality
   4. Describe the quality trilogy and its’ function
   5. Explain how the breakthrough theory works
   6. Describe Juran’s Handbook of Quality Control
3. Discuss Philip Crosby’s theories on quality
   1. Explain the absolutes of quality management
   2. Describe the theory of zero defects
   3. Identify the technique of the quality management grid
   4. Discuss Crosby’s 14 step program for quality improvement
   5. Identify and explain the elements of quality improvement
4. Identify A.V. Feigenbaum’s contributions to quality theory
   1. Describe his total quality control concepts
   2. Explain the cost of quality
   3. Calculate various cost of quality reports
   4. Discuss his ideas on the quality ethic
   5. Discuss the history of the quality movement
5. Explain Kaoro Ishikawa’s contributions to the quality profession
   1. Describe his company wide quality control concepts
   2. Discuss the audit process for the Deming prize he developed
   3. Explain the quality circle approach towards quality
   4. Identify the tools of quality per Ishikawa
   5. Discuss methodical and systematic problem solving models
6. Describe Goldratts theory of constraints concept
   1. Explain the theory of constraints technique
7. Discuss some of the leading video instructors on quality concepts
   1. Discuss Joel Barker’s concepts on paradigms
   2. Describe Tom Peter’s thriving on chaos ideas
   3. Explain Thomas Covey’s quality approach
   4. Discuss Peter Drucker’s concepts
8. Identify independent theories and approaches toward quality improvement
   1. Describe the concepts of quality functional deployment