Dec 01, 2022  
2020-2021 Course Catalog 
    
2020-2021 Course Catalog [ARCHIVED CATALOG]

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HCM 604 - Hotel Service Internship

Credits: 5
Lecture Hours: 0
Lab Hours: 0
Practicum Hours: 0
Work Experience: 20
Course Type: Voc/Tech
An approved program of work experience in one of the many hotel/motel properties in the area.
Prerequisite: HCM 320 .
Corequisite: HCM 600  
Competencies
  1. Work in many different areas of hotel
    1. Observe work function of sales
    2. Observe work function of front desk
    3. Observe work function of security
    4. Observe work function of housekeeping
    5. Observe work function of food and beverage
  2. Develop a good salesmanship history of hotel rooms
    1. Explain room history analysis
    2. Identify proper record keeping
  3. Work in the convention areas
    1. Observe work areas of convention sales, from set up to tear down
    2. Identify proper techniques used in the convention business to make the function run smoothly
  4. Work in front desk operations
    1. Observe from desk procedures
    2. Identify good from bad operations
  5. Work in auditory positions
    1. Observe night audit positions
    2. Define procedure used to balance books



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