Dec 01, 2022  
2020-2021 Course Catalog 
    
2020-2021 Course Catalog [ARCHIVED CATALOG]

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HCM 600 - Intro to Lodging Operations

Credits: 2
Lecture Hours: 2
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech
An in-depth look at the management and operations of key services within hotel properties. Included are guest services, housekeeping, maintenance and security. Course will examine the intricacies of these services from a management perspective.
Competencies
  1. Describe the function of housekeeping and how it operates
  2. Explain the operations of guest services
  3. Explain the function of reservations
  4. Explain food/beverage service and its relationship to catering
  5. Describe the function of security
  6. Explain the operation of personnel/human resources
  7. Describe the function of maintenance
  8. Explain marketing and sales



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