Insurance Services, Certificate

Program Details

Semester 1

• ADM 154 - Business Communication Credits: 3
• BUS 102 - Introduction to Business Credits: 3
• MGT 145 - Human Relations in Management Credits: 3
• BUS 260 - Introduction to Insurance Credits: 3

Semester 2

• BCA 212 - Intro Computer Business Appl Credits: 3
• BUS 185 - Business Law I Credits: 3
• MKT 140 - Selling Credits: 3
• BUS 266 - Property & Casualty Insurance Credits: 3

Total Credits Required to Complete this Certificate - 24

Fixed Costs

Tuition……………………………………………………………………………………..$201.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

Approximate total for the program: $5,924**

**Program entry requirements are not included in the total approximate costs.        

What Kind of Work Will You Do?

• Customer Service: Assisting clients with inquiries, policy details, and claims processing, often via phone, email, or in-person.
  
• Administrative Support: Handling paperwork, data entry, and maintaining records to ensure everything is organized and up to date.
  
• Claims Processing: Reviewing and processing claims submitted by policyholders, ensuring all necessary documentation is collected and verifying information.
  
• Sales Support: Assisting insurance agents in preparing quotes, managing leads, and following up with potential clients.
  
• Underwriting Assistance: Helping underwriters assess risk by gathering and analyzing information related to applications for insurance coverage.
  
• Policy Management: Supporting the renewal process for existing policies, making updates, and ensuring compliance with regulations.
  
• Training and Development: Participating in training sessions to learn about insurance products, regulations, and customer service best practices.

What Skills and Abilities Will You Need?

• Customer Service Skills: Strong communication and interpersonal skills to interact effectively with clients and resolve their concerns.
  
• Attention to Detail: The ability to accurately process documents, applications, and claims, ensuring compliance with regulations.
  
• Basic Mathematics: Proficiency in basic math to understand policy details, premiums, and claims calculations.
  
• Analytical Skills: Ability to assess information, identify patterns, and make informed decisions.
  
• Technical Proficiency: Familiarity with insurance software and tools, as well as general office software (like Microsoft Office).
  
• Knowledge of Insurance Products: Basic understanding of different types of insurance (auto, home, health, etc.) and their coverage options.
  
• Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines.
  
• Problem-Solving Skills: Ability to think critically and resolve issues as they arise.
  
• Regulatory Awareness: Basic knowledge of state and federal insurance regulations.
  
• Team Collaboration: Ability to work well in a team environment, contributing to a positive workplace culture.

What Else Should I Consider about this Specialist Certificate?

The Central Iowa market has several large insurance companies that provide a wealth of opportunities for students to seek employment in after graduation. Additionally, this program includes curriculum supporting the Iowa Property and Casualty Insurance Exam, which allows for students to sit for this exam at the completion of this course.

Program Competencies

1. Develop knowledge, skills and attitudes in areas of analytical thinking and problem solving
2. Demonstrate interpersonal skills, specifically related to customer service
3. Exhibit college level oral and written communication skills
4. Demonstrate proficiency in basic computer skills
5. Demonstrate a basic knowledge of the insurance industry

AY2026

Nondiscrimination Statement

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law. Lack of English language proficiency will not be a barrier to admission and participation in career and technical education programs.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean’s office, the Executive Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczysnki Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1560, fax 312/730-1576, TDD 800-877-8339 Email OCR.Chicago@ed.gov.

DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics

Entrance requirements for specific programs can be found at Academic Pathway website.₍₂₀₂₄₎