Office Support, Certificate

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The Office Support Certificate will provide you with the skills necessary to excel in an office position. Students will further develop their communication skills, computer skills, knowledge of office procedures, and human relations. This certificate would be beneficial for those who need to strengthen their skills in order to advance career opportunities while also being a valuable addition to other degrees or diplomas.

To successfully complete this program, a student must complete all coursework as prescribed and maintain a 2.0 grade point average.

For more information about additional Administrative and Medical Office Professions credentials, please visit our website at https://www.dmacc.edu/programs/admin/Pages/welcome.aspx.

Program Details

Locations: Ankeny

Students may start this program any semester

Program Graduation Requirements

To earn the Office Support certificate, a student must complete the requirements for the degree, maintain a 2.0 grade point average and receive a grade of “C” or above in all ADM/BCA coursework.

Semester 1

ADM 105 - Intro to Keyboarding Credits: 1
ADM 154 - Business Communication Credits: 3
ADM 162 - Office Procedures Credits: 3
BCA 110 - Introduction to Word Credits: 1
BCA 121 - Introduction to Excel Credits: 1
BCA 212 - Intro Computer Business Appl Credits: 3
MGT 145 - Human Relations in Management Credits: 3
ADM 221 - Career Development Skills Credits: 2

Total Credits Required to Complete this Award - 17

Fixed Costs

Tuition……………………………………………………………………………………..$178.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

	Semester 1
Books (approximate)	442

Approximate total cost for the program: $3,468**

**Program entry requirements are not included in the total approximate cost.

What Kind of Work Will You Do?

Answer phones, send and receive correspondence.
Greet clients and customers.
Prepare office documents.
Complete paper and electronic filing.
Organize staff schedules and appointments.
Provide support to managers and coworkers, assisting in daily office needs, and managing the company’s general administrative activities.
Use communication and organizational skills.

What Skills and Abilities Will You Need?

Good listening skills
Work well under pressure
Proofread and create error-free office document
Ability to read and follow directions
Common sense and critical thinking skills
Positive and professional attitude
Ability to work with a diverse group of people
Effective verbal and written communication
Be resourceful and take initiative
Prioritize and plan ahead.
Time management

What Else Should I Consider about this Program or Career Choice?

Office work provides a variety of job duties in a professional environment
Gaining these skills offers the opportunity to assume greater responsibility
Computer and internet access at home is helpful for completing homework assignments.
This certificate can be completed in one semester and can be started any semester.
Salary per Iowa Workforce Development Iowa Wage Report 2021.https://www.iowaworkforcedevelopment.gov/iowa-wage-report
- Entry wage: $/24,119/year
- Average wage: $/38,149/year
- With experience: $/45,165/year

Program Competencies

Explain the importance of the role of an office professional in today’s business setting
Demonstrate the ability to use specific hardware and software and to apply computer concepts
Communicate effectively using verbal, nonverbal, and written communication skills
Demonstrate workplace basic skills: job seeking, professional appearance, problem-solving, listening, writing, interpersonal relations, and leadership
Demonstrate the ability to be adaptable and to utilize time-management techniques
Utilize business math concepts
Demonstrate the ability to be a team member
Recognize the diversity of individuals

AY 2022

Nondiscrimination Statement

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515/964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA 50023, phone 515/964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczysnki Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1560, fax 312/730-1576, TDD 800-877-8339 Email OCR.Chicago@ed.gov.

DMACC offers career and technical programs in the following areas of study:
Agriculture, Natural and Environmental Science
Architecture, Engineering, and Construction
Arts, Design, and Visual Communication
Business, Management, and Marketing
Education, Public, and Human Services
Health Science
Hospitality and Culinary
Information Technology
Manufacturing
Transportation & Logistics

Entrance requirements for specific programs can be found at https://www.dmacc.edu/admissions/Pages/checklist.aspx.₍₂₀₂₁₎