Office Support, Certificate

Program Details

Semester 1

• ADM 105 - Intro to Keyboarding Credits: 1
• ADM 154 - Business Communication Credits: 3
• ADM 162 - Office Procedures Credits: 3
• BCA 122 - Basic Word Processing Credits: 1
• BCA 146 - Basic Spreadsheets Credits: 1
• BCA 212 - Intro Computer Business Appl Credits: 3
• MGT 145 - Human Relations in Management Credits: 3
• ADM 221 - Career Development Skills Credits: 2

Total Credits Required to Complete this Award - 17

Fixed Costs

Tuition……………………………………………………………………………………..$170.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

Approximate total cost for the program: $3,409**

**Program entry requirements are not included in the total approximate cost.

What Kind of Work Will You Do?

• Answer phones, send and receive correspondence.
• Greet clients and customers.
• Prepare office documents.
• Complete paper and electronic filing.
• Organize staff schedules and appointments.
• Provide support to managers and coworkers, assisting in daily office needs, and managing the company’s general administrative activities.
• Use communication and organizational skills.

What Skills and Abilities Will You Need?

• Good listening skills
• Work well under pressure
• Proofread and create error-free office document
• Ability to read and follow directions
• Common sense and critical thinking skills
• Positive and professional attitude
• Ability to work with a diverse group of people
• Effective verbal and written communication.
  
• Be resourceful and take initiative
• Prioritize and plan ahead.
• Time management

What Else Should I Consider about this Program or Career Choice?

• Office work provides a variety of job duties in a professional environment
• Gaining these skills offers the opportunity to assume greater responsibility
• Computer and internet access at home is helpful for completing homework assignments.
• This certificate can be completed in one semester and can be started any semester.
• Salary per Iowa Workforce Development Iowa Wage Report 2019  https://www.iowaworkforcedevelopment.gov/iowa-wage-report
  • Entry wage: $/26,919/year
  • Average wage:  $/40,88/year
  • With experience:  $/47,870/year

Program Competencies

1. Explain the importance of the role of an office professional in today’s business setting.
2. Demonstrate the ability to use specific hardware and software and to apply computer concepts.
3. Communicate effectively using verbal, nonverbal, and written communication skills.
4. Demonstrate workplace basic skills: job seeking, professional appearance, problem-solving, listening, writing, interpersonal relations, and leadership.
5. Demonstrate the ability to be adaptable and to utilize time-management techniques.
6. Utilize business math concepts.
7. Demonstrate the ability to be a team member.
8. Recognize the diversity of individuals.

Nondiscrimination Statement

DMACC offers career and technical programs in the following areas of study:

Agriculture, National & Environmental Services /Architecture, Engineering, and Construction/Arts, Design, and Visual communications/Business, Management, and Marketing/Education, Public, and Human Services/Health Science/Hospitality and Culinary/Information Technology/Manufacturing/Transportation & Logistics

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, hiring practices or the provision of services, and harassment or discrimination based on race, color, national origin, creed, religion, sex (including pregnancy), sexual orientation, gender identity, age (in employment), disability, genetic information (in employment) and actual or potential parental, family or marital status of a person. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA  50023, phone 515/964-6857, sgbittner@dmacc.edu.  Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA  50023, phone 515/964-6216, title9@dmacc.edu.  Question or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone 312/730-1560, tax 312/730-1576..

Legal references: Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S. C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S. C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S. C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).₍₂₀₁₈₎