Insurance Services, Certificate

Program Details

Semester 1

• ADM 157 - Business English Credits: 3
• BCA 212 - Intro Computer Business Appl Credits: 3
• BUS 102 - Introduction to Business Credits: 3

Semester 2

• BUS 185 - Business Law I Credits: 3
• BUS 260 - Introduction to Insurance Credits: 3
• MGT 145 - Human Relations in Management Credits: 3
• MKT 182 - Customer Relationship Mgmt Credits: 3

Total Credits Required to Complete this Certificate - 21

Fixed Costs

Tuition……………………………………………………………………………………..$170.00 per credit

The costs for each program are estimates and subject to change.

Varied Costs

Approximate total for the program: $4,686**

**Program entry requirements are not included in the total approximate costs.        

What Kind of Work Will You Do?

Entry level customer service, call center and administrative positions at insurance or similar companies.

What Skills and Abilities Will You Need?

Good interpersonal skills, customer service skills, basic knowledge about the insurance industry and computer skills.

What Else Should I Consider about this Specialist Certificate?

There are several insurance companies located in the Des Moines area.  Companies like Nationwide and Principal Financial Group have supported this certificate program because of their need for qualified employees in these entry level positions.

Program Competencies

1. Build and develop knowledge, skills and attitudes in areas of analytical thinking and problem solving.
2. Demonstrate interpersonal skills, specifically related to customer service. 
3. Demonstrate college level oral and written communication skills. 
4. Demonstrate proficiency in basic computer skills. 
5. Demonstrate a basic knowledge of the insurance industry. 

Nondiscrimination Statement

DMACC offers career and technical programs in the following areas of study:

Agriculture, National & Environmental Services /Architecture, Engineering, and Construction/Arts, Design, and Visual communications/Business, Management, and Marketing/Education, Public, and Human Services/Health Science/Hospitality and Culinary/Information Technology/Manufacturing/Transportation & Logistics

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, hiring practices or the provision of services, and harassment or discrimination based on race, color, national origin, creed, religion, sex (including pregnancy), sexual orientation, gender identity, age (in employment), disability, genetic information (in employment) and actual or potential parental, family or marital status of a person. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA  50023, phone 515/964-6857, sgbittner@dmacc.edu.  Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S. Ankeny Blvd, Bldg 1, Ankeny, IA  50023, phone 515/964-6216, title9@dmacc.edu.  Question or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone 312/730-1560, tax 312/730-1576..

Legal references: Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S. C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S. C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S. C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).₍₂₀₁₈₎