MKT 184 - Customer Service

Credits: 3
Lecture Hours: 3
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech

Designed to make students aware of the value and reliance that a company places on its Customer Service Representatives. Emphasis is placed on developing skills that enable students to effectively work with external as well as internal customers. Self-management techniques are also included to enhance the retention of a positive attitude in the workplace.

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