ELE 275 - Electric Uti Workplace Skills

Credits: 1
Lecture Hours: 15
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech

Students will learn foundational skills necessary for entering the workforce. The topics covered during the training include effective communication, time and stress management, conflict management, accountability and workplace relationships, harassment, and hostile work environment prevention, interviewing techniques and resume writing, professionalism, and customer service.
Competencies

Judge mock interview participation
1. Identify aspects of a successful interview
2. Prepare for interview including appropriate dress, language, and questions to ask interviewer
3. Demonstrate effective communication skills by articulating knowledge, skills, and abilities
4. Discuss what happens after the interview
5. Create a professional resume and cover letter
6. Conduct a job search in the industry
Demonstrate professional skills needed in the workplace
1. Identify best practices in communicating at work
2. Practice conflict resolution techniques
3. Review best practices for social media and business emails
Examine impact of customer service on a business
1. Define good customer service
2. Identify the “customer”

Competencies Revised Date: AY2022