MGT 145 - Human Relations in Management

1. Evaluate Human Relations                                        
   1. Discover the importance of human relations skills in the 21st century workplace
   2. Evaluate current forces that challenge human relations in the 21st century workplace, including diversity of our workplaces
   3. Discuss the major areas of study that serve as a foundation for effective human relations
   4. Distinguish the contributions of Scientific Management, the Hawthorne Studies and Total Quality Management to the Human Relations movement                                                                    
2. Elaborate on self-concept and discuss its impact on one’s self-esteem      
   1. Identify how one’s self-concept is developed
   2. Contrast real and ideal self
   3. Discuss how self-esteem develops        
   4. Compare and contrast characteristics of low self-esteem vs. high self-esteem
   5. Identify ways to increase your self-esteem    
   6. Explain how organizations can help workers raise their self-esteem through growth mindset                                                
3. Justify the impact of attitudes on the success of individuals and organizations            
   1. Describe how attitudes develop            
   2.  Identify attitudes that employers’ value and the effectiveness of Organizational Citizenship Behaviors (OCB) in the workplace  
   3. Discuss what goes into changing one’s attitude                
   4. Analyze the stages of personal change and how employees react to change
   5. Evaluate the importance of maintaining a professional presence in the workplace 
4. Defend how personal values influence one’s choices and actions         
   1. Explain how personal values are formed
   2. Identify value conflicts and strategies to resolve them
   3. Apply values in a global context (Diversity Component)              
5. Evaluate the role of communication in work processes                                  
   1. Compare and Contrast successful and unsuccessful listening skills    
   2. Distinguish the importance of timing in communicating        
   3. Identify roles and functions of nonverbal communication      
   4. Analyze ways to improve one’s communication strategies        
   5. Explain the four types of communication styles and the purpose of style flexing    
   6. Explain how to use communication methods most effectively
   7. Analyze the role of intercultural communication in the workplace (Diversity Component)                                                 
6. Critique the role of Ethics in an organization                             
   1. Explain the role of establishing a code of ethics in the workplace   
   2. Define the role of social responsibility in work and life                 
   3.  Analyze ethical dilemmas and the process of whistleblowing    
   4. Evaluate the role of equity and inclusion in creating an ethical work environment (Diversity Component)                                     
7. Examine why motivation is complex in nature                            
   1. Define motivation 
   2. Compare Need-Based motivational theories        
   3. Describe Behavior-Based motivational theories        
   4.  Investigate contemporary motivational strategies                          
8. Recognize effective team dynamics required for individual and organizational performance        
   1. Discuss culture versus climate in an organization
   2. Summarize how constructive self-disclosure contributes to improved interpersonal relationships 
   3. Investigate barriers to team development and effectiveness     
   4. Identify Leadership styles and their effect on teams                      
9. Examine factors that influence our emotional development            
   1. Identify how to cope with your anger versus the anger of others  
   2. Compare the differences between assertion, aggression, and passivity             
   3. Highlight the importance of emotional intelligence in building effective relationships            
10. Investigate the foundations of conflict                                 
    1. Define conflict and their sources            
    2. Analyze styles of conflict management and potential solutions to conflict 
    3. Model ways to solve problems creatively                                      
11. Assess the role stress plays in the personal and work environment              
    1. Review major personal and work-related causes of stress             
    2. Discuss effective stress-management strategies
    3. Learn how to use positive psychology to combat stress             
    4. Describe the physical effects of stress and potential costs to the organization               
12. Support the importance of diversity and inclusion in the workplace (Diversity Main Component) 
    1. Define diversity and inclusion
    2. Explain the types of prejudice and its impact on bias and discrimination
    3. Validate the importance of diversity in an organization        
    4. Assess practices to combat sexual harassment in the workplace  
13. Evaluate the role of customer service in the 21st century organization         
    1. Assess internal and external customers                             
    2. Compare and Contrast ways to de-escalate difficult customers  
    3. Illustrate to role of motivation in providing exceptional customer service            
    4.  Distinguish the role of the customer experience in creating a perception of the organization