ADM 164 - Administrative Office Appl

1. Perform office activities
   1. Use oral and written communication skills
   2. Complete assigned tasks accurately
   3. Apply correct spelling, punctuation, grammar, and proofreading
   4. File accurately
   5. Retrieve information when needed
2. Identify problem solving skills
   1. Discuss various ways to solve a problem
   2. Apply an appropriate problem solving skill to a specific situation
   3. List the steps used to solve a problem
3. Generate documents using an integrated software package
   1. Demonstrate use of a spreadsheet program
   2. Demonstrate the use of a word processing program
   3. Demonstrate the use of a database program
   4. Prepare documents using two or more software programs
4. Incorporate learning strategies and higher order thinking skills
   1. Prioritize various office tasks
   2. Demonstrate appropriate methods of performing various office tasks
   3. Discuss different methods by which a task could be completed
5. Develop effective/appropriate interpersonal skills
   1. Apply effective listening skills
   2. Demonstrate correct procedures for interacting with coworkers.
   3. Function as a team member
6. Develop self-confidence
   1. Use initiative in completing day-to-day tasks
   2. Organize work
   3. Manage time
   4. Recognize the importance of keeping pace with changes in office skills, techniques, and changing technology
7. Illustrate internal and external customer relations
   1. Apply speaking skills
   2. Apply writing skills
   3. Practice an enthusiastic, positive, and tactful approach to others
   4. Apply problem-solving and negotiation strategies
8. Utilize reference materials and resources
   1. Consult appropriate reference materials to complete business documents
   2. Modify documents using references including an office handbook
   3. Use reference materials and resources in producing a report
9. Use software features to best communicate outcome of integrated activities.
   1. Choose appropriate communication options (such as visual, graphic, text)
   2. Use verification methods to ensure accuracy and clarity of information communicated