MAP 220 - Medical Administrative Proc

1. Differentiate the roles and responsibilities of various providers and disciplines to support documentation requirements through the continuum of healthcare
   1. Discuss the roles of healthcare providers
   2. Describe the roles of administrative and clinical staff
   3. Explain the various types of healthcare settings
2. Interpret the interrelationships between medical law, medical ethics, and medical etiquette in medical administrative procedures
   1. Apply healthcare legal terminology
   2. Identify the use of legal documents
   3. Relate legal concepts and principles to the practice of Health Information Management
   4. Apply confidentiality, privacy and security measures and policies and procedures for internal and external use and exchange to protect electronic health information
   5. Outline policies and procedures to ensure organization compliance with regulations and standards
   6. Identify potential abuse or fraudulent trends through data analysis
3. Perform operation functions in a healthcare setting.
   1. Identify medical office reception techniques
   2. Discuss responsibilities for managing the reception area
   3. Explain techniques for greeting external customers
   4. Examine policies and procedures in health care
   5. Display medical office telephone techniques
   6. Perform basic accounting procedures
   7. Discuss customer billing to include application of diagnostic and procedural coding
   8. Explain customer service as it relate to healthcare
4. Organize medical records
   1. Utilize electronic health records for practice management
   2. Differentiate between appointment book scheduling and computerized scheduling
   3. Apply time management objectives in scheduling various appointments in the healthcare setting
   4. Discuss differences in organization between problem-oriented and source-oriented medical records
   5. Identify documents stored in medical records
   6. Discuss SOAP notes
   7. Describe retention and destruction policies for medical records
   8. Apply system security policies according to departmental and organizational data/information standards
   9. Apply policies and procedures surrounding issues of access and disclosure of protected health information
5. Evaluate professionalism in the health care setting
   1. Identify techniques for appropriate communication including verbal, non-verbal, and written
   2. Review interview techniques and application process for employment in the health care setting
6. Demonstrate proficiency in integrating theoretical with practical application through simulation practices
   1. Apply critical thinking to scenarios
   2. Use computer applications