PHR 804 - Pharmacy Technician Internship II

1. Show personal and interpersonal knowledge and skills.
   1. Demonstrate ethical conduct in all job-related activities.
   2. Present an image appropriate for the profession of pharmacy in appearance and behavior.
   3. Communicate clearly when speaking and in writing.
   4. Demonstrate a respectful attitude when interacting with diverse patient populations.
   5. Apply self-management skills, including time management, stress management, and adapting to change.
   6. Apply interpersonal skills, including negotiation skills, conflict resolution, and teamwork.
   7. Apply critical thinking skills, creativity, and innovation to solve problems.
2. Apply foundational professional knowledge and skills.
   1. Demonstrate understanding of healthcare occupations and the health care delivery system.
   2. Demonstrate knowledge and skills in areas of science relevant to the pharmacy technician’s role, including anatomy/physiology and pharmacology.
   3. Solve mathematical calculations essential to the duties of pharmacy technicians in a variety of contemporary settings.
   4. Review major trends, issues, goals, and initiatives taking place in the pharmacy profession.
   5. Explain nontraditional roles of pharmacy technicians.
3. Examine the processing and handling of medications and medication orders.
   1. Prepare non-patient-specific medications for distribution (e.g., batch, stock medications).
   2. Distribute medications in a manner that follows specified procedures.
   3. Practice effective infection control procedures, including preventing transmission of blood borne and airborne diseases.
   4. Assist pharmacists in preparing, storing, and distributing medication products requiring special handling and documentation (e.g., controlled substances, chemotherapy, investigational drugs, drugs with mandated Risk Evaluation and Mitigation Strategies [REMS]).
   5. Prepare patient-specific medications for distribution.
   6. Maintain pharmacy facilities and equipment, including automated dispensing equipment.
   7. Use material safety data sheets (MSDS) to identify, handle, and safely dispose of hazardous materials.
4. Produce medications using sterile and nonsterile compounding practices.
   1. Prepare medications requiring compounding of sterile and nonsterile products.
   2. Discuss Iowa’s regulations regarding technician compounding of sterile and nonsterile products.
   3. Prepare medications requiring compounding of chemotherapy/hazardous products.
5. Develop procurement, billing, reimbursement and inventory management functions.
   1. Apply accepted procedures for purchasing pharmaceuticals, devices, and supplies.
   2. Use accepted procedures for inventory control of medications, equipment, and devices.
6. Demonstrate the importance of patient and medication safety.
   1. Apply patient and medication safety practices in all aspects of the pharmacy technician’s roles.
   2. Explain pharmacists’ roles when they are responding to emergency situations and how pharmacy technicians can assist pharmacists by being certified as Basic Life Support (BLS) Healthcare Providers.
   3. Demonstrate skills required for effective emergency preparedness.
7. Assess technology and informatics used in pharmacy practice.
   1. Describe the use of current technology in the healthcare environment to ensure the safety and accuracy of medication dispensing.
   2. Use word processing, spreadsheet, and database skills to improve pharmacy operations.
8. Compare and contrast regulatory issues that influence and regulate pharmacy procedures.
   1. Examine the roles of pharmacists and pharmacy technicians in ensuring pharmacy department compliance with professional standards and relevant legal, regulatory, formulary, contractual, and safety requirements.
   2. Maintain confidentiality of patient information.
9. Assess the need for pharmacy quality assurance processes.
   1. Apply quality assurance practices to pharmaceuticals, durable and nondurable medical equipment, devices, and supplies.
   2. Explain procedures and communication channels to use in the event of a product recall or shortage, a medication error, or identification of another problem.
10. Produce a Review Plan for the Pharmacy Technician Certification Exam
    1. Discuss the sections of the current pharmacy technician certification examination
    2. Prepare an individualized timeline and study plan for passing the pharmacy technician certification examination