PSY 102 - Human and Work Relations

1. Distinguish key concepts, principles, and major perspectives in human and work relationships.
   1. Describe historical movements and approaches, workplace trends, and influences on human behavior related to human relations
   2. Identify the importance of human and work relations and attributes pertaining to workplace trends.
2. Utilize integrative thinking to solve problems in human and work relations.
   1. Discuss examples of key elements of the conflict resolution process.
   2. Apply problem-solving strategies to improve efficiency and effectiveness in the workplace.
3. Summarize social challenges in human relations in the workplace.
   1. Explain the relationship between culture, character, personal values, and ethical behavior.
   2. Describe related issues of concern, including stereotypes, prejudice and discrimination.
   3. Discuss the value of workforce diversity.
4. Demonstrate ways to enhance interpersonal and organizational communication skills.
   1. Identify formal and informal channels of communication in an organization.
   2. Develop active listening, and effective written, verbal, and nonverbal communication skills.
   3. Demonstrate ability to communicate with civility and respect.
5. Summarize the impact of intrapersonal factors on human and work relations.
   1. Describe the cognitive, emotional, and physical components of stress reactions and ways to cope with stress.
   2. Explain how to prevent burnout.
   3. Discuss the role of self-esteem, self-motivation, attitudes, and emotional intelligence in personal and professional relationships.
6. Apply psychological content and skills to career development.
   1. Discuss the importance of teamwork in an organizational setting.
   2. Characterize common types of effective teamwork, including groupthink, negotiation and team building skills.