MGT 164 - Total Quality Management

1. Analyze the role of total quality management in organizations.
   1. Describe the various ways quality may be defined.
   2. Describe the importance of quality practices in an organization.
   3. Identify the fundamental reasons why quality is an objective of an organization.
   4. Discuss the history of quality control implementation in the United States.
   5. Identify the various quality dimensions that influence how quality is perceived.
   6. Explain why the customer is the final judge of quality.
   7. Discuss by employee engagement is critical for the implementation of quality.
   8. Contrast a process approach to a systems approach to quality.
   9. Describe how a process of continual improvement is implemented.
2. Contrast the roles of leaders and managers in a firm.
   1. List the various elements of leadership in an organization.
   2. Describe how leaders can affect the culture of an organization.
   3. Describe the importance of ?vision? for a leader.
   4. Illustrate how leaders can implement continuous improvement in an organization.
   5. Define the role of a leader.
   6. Define the role of a manager.
   7. Contrast the role of a leader with the role of a manager.
   8. Contrast transformational, transactional and situational leadership situations.
3. Summarize how a firm can transform its competitive advantage into financial success.
   1. Describe the six characteristics of competitive advantage.
   2. List the sources of competitive advantage.
   3. Describe how cost leadership is used to affect quality improvements.
   4. Describe the importance of quality on the design process.
   5. List the five key dimensions of service quality.
   6. Define the role of quality on manufacturing agility.
   7. Describe how quality is affected by the manufacturing time that is available.
   8. Define the seven management and planning tools.
   9. Define the term core competence.
   10. Interpret total quality and strategic management theory.
4. Demonstrate an understanding of the role and function of teams.
   1. Describe the importance of teams.
   2. Discuss the six basic types of teams.
   3. Review the role of cross-functional teams in an organization.
   4. Outline how a team may be formed.
   5. List the elements of an effective team.
5. Outline how a continuous process improvement program can be used to improve the performance of a firm.
   1. Describe how quality programs can be used to improve organizational processes.
   2. Describe the Kaizen Philosophy.
   3. Describe the Deming Cycle.
   4. List the elements of six sigma methodology.
   5. Explain the seven tools of quality.
   6. Outline the concept of lean thinking.
   7. Outline the concept of breakthrough improvement.
6. Desribe how vendor and customer partnerships can benefit both firms.
   1. Define the concept of process management.
   2. List the four principals of design for six sigma.
   3. Outline the concept of quality function deployment.
   4. Outline the concept of design failure mode and effect analysis.
   5. Describe the elements of quality process design.
   6. Explain the concept of poka-yoke.
   7. Outline the concept of process control.
   8. Explain how statistical process control tools are used to improve quality.
7. Show how performance measures are used to improve the profitability of a firm.
   1. List the eight elements of organization structure.
   2. Compare the different types functional structure organizations use.
   3. Describe how an organization can be redesigned to improve performance.
   4. Describe how hierarchy in an organization can be reduced.
   5. Outline how leadership teams are used in organizations.
   6. Explain the structural contingency theory.