MAP 423 - Professional Development

1. Explain the scope of practice of a certified medical assistant
   1. State requirements for certification/recertification
   2. List the responsibilities of a certified medical assistant
   3. Explain requirements for limited radiography license
   4. State recertification requirements for AAMA credentials and radiography license
   5. Identify the three levels of the American Association of Medical Assistants
   6. Differentiate between scope of practice and standards of care for medical assistants
   7. Compare and contrast provider and medical assistant roles in terms of standard of care
   8. Discuss licensure and certifications as they apply to healthcare providers
   9. Locate a state’s legal scope of practice for medical assistants
2. Correlate medical specialty areas with diseases/conditions most frequently treated
   1. Summarize educational requirements of physicians and selected health care paraprofessionals
   2. State licensure or certification requirements of physicians and paraprofessionals
   3. Summarize educational requirements for physicians and selected health care paraprofessionals
   4. State licensure or certification requirements for physicians and selected health care paraprofessionals
3. Administer First Aid.
   1. Describe basic principles of first aid as they pertain to the ambulatory healthcare setting
   2. Describe procedures for controlling bleeding
   3. List signs and symptoms of shock
   4. Demonstrate appropriate steps for treatment of shock
   5. State location and phone number of poison control center
   6. State accepted first aid procedures to follow when a person has ingested, inhaled, injected, or absorbed a poison
   7. Explain first aid procedures for dealing with the three classifications of thermal burns
   8. Describe first aid treatment for individuals suffering from heat cramps, heat exhaustion, and heat stroke
   9. Describe first aid treatment for individuals suffering from frostbite, general body cooling (hypothermia)
   10. Identify open wounds including laceration, avulsion, amputation and incision
   11. Explain first aid procedures for individuals who are experiencing seizures, diabetic coma/shock, cerebrovascular accident, and head injuries
   12. Perform first aid procedures for bleeding, diabetic coma or insulin shock, fractures, seizures, shock and syncope
   13. Demonstrate self awareness in responding to an emergency situation
   14. Define Good Samaritan laws
4. Adhere to legal requirements and ethical requirements
   1. State the origin of medical ethics
   2. Explain ethical guidelines relating to confidentiality in the medical office
   3. Define medical practice acts.
   4. List 4 requirements of a valid contract
   5. Explain why the physician - patient relationship is a contractual relationship
   6. Compare criminal and civil law as they apply to the practicing medical assistant
   7. Define: negligence, malpractice, statute of limitation, Good Samaritan Act, Uniform Anatomical Gift Act, living will/advanced directives, medical durable power of attorney, Patient Self Determination Act (PSDA) and risk management
   8. Define the following medical legal terms: informed consent; implied consent; expressed consent; patient incompetence; emancipated minor; mature minor; subpoena duces tecum; respondent superior, res ipsa loquitor; locum tenens, defendant-plaintiff; deposition and arbitration-mediation
   9. Define ethics and morals
   10. Differentiate between personal and professional ethics
   11. Identify the effect of personal morals on professional performance
   12. Apply HIPAA rules in regard to privacy and release of information
   13. Apply the Patients’ Bill of Rights as it relates to: choice of treatment; consent for treatment; refusal of treatment
   14. Develop a plan for separation of personal and professional ethics
   15. Demonstrate appropriate response(s) to ethical issues
   16. Recognize the impact personal ethics and morals have on the delivery of healthcare
   17. Describe components of the Health Insurance Portability & Accountability Act (HIPAA)
   18. Summarize the Patient Bill of Rights
5. Summarize the criteria for a civil act for medical negligence
   1. Define tort
   2. List 4 requirements for a tort of negligence
   3. Explain the concept of direct cause
6. Summarize the requirements for informed consent
   1. Define battery
   2. List 4 requirements that must be met for informed consent to be valid
7. Comply with local, state and federal regulations
   1. Define the role of the medical examiner
   2. Describe the following types of insurance: liability; professional (malpractice); personal injury
   3. Describe the process in compliance reporting of: unsafe activities; errors in patient care; conflicts of interest
   4. Describe compliance with public health statutes as they relate to: communicable diseases; abuse, neglect and exploitation; wounds of violence
   5. Perform compliance reporting based on public health statutes
   6. Report an illegal activity in the healthcare setting following proper protocol
   7. Protect the integrity of the medical record
8. Behave in a professional manner
   1. Apply techniques for maintaining a positive mental attitude
   2. Explain how patient perceptions influence attitudes about care received
   3. Maintain professional standards for dress and grooming
   4. Define the principles of self-boundaries
   5. Define patient navigator
   6. Describe the role of the medical assistant as patient navigator
   7. Discuss examples of diversity: cultural; social and ethnic
   8. Coach patient appropriately considering cultural diversity, developmental life stage and communication barriers
   9. Demonstrate the principles of self-boundaries
   10. Demonstrate respect for individual diversity including: gender, race, religion, age, economic status and appearance
   11. Demonstrate sensitivity to patient rights
9. Apply communication skills
   1. Explain keys to active listening
   2. List requirements of effective communication
   3. Identify nonverbal communication behaviors
   4. Explain valuing diversity as it relates to communication
   5. Describe guidelines for dealing with an angry patient
   6. Identify styles and types of verbal communication
   7. Identify types of nonverbal communication
   8. Recognize barriers to communication
   9. Identify techniques for overcoming communication barriers
   10. Recognize the elements of oral communication using a sender-receiver process
   11. Relate the following behaviors to professional communication: assertive, aggressive and passive
   12. Differentiate between adaptive and non-adaptive coping mechanisms
   13. Discuss the theories of: Maslow, Erikson and Kubler-Ross
   14. Use feedback techniques to obtain patient information including: reflection, restatement and clarification
   15. Respond to nonverbal communication
   16. Demonstrate: empathy, active listening and nonverbal communication
10. Utilize critical thinking skills
    1. Formulate questions to determine if important information is lacking
    2. Reject information that is not accurate, relevant, precise or clear
    3. Double check all facts
    4. Exam the situation and evaluate the problem without bias or judgment
    5. Assess the situation for reason and logic
    6. Determine and state the goal to be accomplished
    7. Follow steps for implementation/problem solving
    8. Evaluate outcomes