ELT 817 - Systems Troubleshooting Lab

1. Initiate repair of defective units
   1. Identify problems in units
   2. Demonstrate the use of common sense problem solving strategies
   3. Demonstrate the process of locating the problem
2. Evaluate troubleshooting procedures
   1. Employ block diagrams to isolate problem area
   2. Use service data to pinpoint area
   3. Incorporate previous repair data
3. Compare measurement tools
   1. Utilize a DMM
   2. Employ an oscilloscope to trace signals
4. Perform measurements
   1. Measure resistance
   2. Measure voltage
5. Test for malfunctioning parts
6. Remove defective parts
   1. Employ correct de-soldering procedures
   2. Identify connectors
7. Restore units to safe and normal operation
   1. Replace components
   2. Use reliable soldering procedures
   3. Reassemble repaired units
8. Serve as class Service Manager
   1. Receive units
   2. Create work orders
9. Serve as class Parts manager
   1. Maintain inventory of parts
   2. Locate suppliers for parts
   3. Acquire inventory from suppliers
10. Relate the diagnosis and estimate of cost of repairs to the customers
    1. Promote positive customer relations
    2. Communicate effectively via telephone with customers
11. Perform routine and preventative maintenance
    1. Choose the correct cleaning instruments
    2. Select the correct chemicals
    3. Note abnormalities
12. Perform final inspections
    1. Verify unit functionality
    2. Perform visual inspections
    3. Complete final paperwork
13. Develop proficiency with office management software
    1. Enter data into system
    2. Create printed work orders
    3. Generate final invoice
14. Utilize repair data
    1. Identify relevant data
    2. Develop informative visual representations
    3. Evaluate repair data