ASM 278 - Management in Senior Care

1. Define senior care settings
   1. Recognize characteristics of different types of senior care settings
   2. Identify characteristics of staffing needs and business transactions central to operation
2. Identify management characteristics of different types of senior care services and senior care settings
   1. Discuss management’s role in senior care services
   2. Examine the frame work created by management’s roles
3. Assess organizational philosophies and behaviors as they relate to senior care services.
   1. Appraise the ramifications of work groups and morale in the senior care facility or agency
   2. Evaluate perceptions, values, and attitudes in relationship to motivation
   3. Assess the impact of formal and informal communication
4. Analyze the framework for leadership within the unique setting of senior care services
   1. Examine the core concepts of leadership in a senior care facility or agency
   2. Investigate the effectiveness and success of leadership
5. Explain fundamental theories and methodologies of management in senior care settings and senior care organizations
   1. Examine historical perspectives of management in senior care
   2. Identify significant theories in developing management concepts for health care
   3. Recognize the conceptual framework created by this management knowledge
6. Analyze the essential management functions of an administrator or supervisor in senior care settings
   1. Identify the management functions of a health care administrator
   2. Interpret the meaning of the five managerial functions (planning, organizing, staffing, directing, and controlling) as they relate to senior care services and senior care settings
   3. Explain the interrelationship of the management function and their application
   4. Examine how these functions, when exercised properly, help achieve the goals of the organization
7. Discuss the concept of authority and its meaning in its relationship to the health care organization
   1. Identify formal, organizational, and positional aspects of authority
   2. Describe how appropriate use of authority brings reality to the management position in senior care settings
8. Analyze administrative situations in senior health care organizations which determine the use of delegating skills
   1. Examine the process and importance of delegation of authority
   2. Investigate the effects and benefits of delegation
9. Explain the importance of motivating and developing suitable subordinates in the senior care organization
   1. Describe methods to motivate staff
   2. Discuss staff development options
10. Associate conceptual skills with decision making, risk management, and problem solving
    1. Identify potential issues and problems associated with managing staff in a senior care setting
    2. Discuss the process for decision making, problem solving and the need for risk management
11. Analyze supervisory techniques of the senior health care manager
    1. Examine the health care supervisor’s role in designing the “ideal” departmental structure
    2. Clarify the importance of assigning specific tasks and duties to a delegating authority to accomplish specific tasks and duties
    3. Examine effective communication skills in supervisory functions
12. Investigate the importance of supervisory skills to maintain and improve senior care services
    1. Identify the different styles of supervision
    2. Research personality types as it relates to supervision
13. Review marketing concepts and strategies specific to senior health care organizations
    1. Define internal and external marketing
    2. Recognize the importance of positive public/consumer relations in senior care marketing
    3. Integrate marketing concepts into senior care services
14. Define quality assurance and improvement in senior care services, its methods, and basic components
    1. Identify the current practices of assuring quality in senior care settings
    2. Describe the importance of quality in senior care customer satisfaction
    3. Discuss CQI as a business strategy for attracting clients to senior care services
15. Demonstrate an understanding of the characteristics of an empowered work setting
    1. Describe the role and functions of teams
    2. Discuss the importance of total employee involvement with a TQM program
16. Identify the managerial changes and challenges in providing quality senior care services in a highly regulated setting where clients, their families, advocacy groups, and state/federal governments have incredible impact on the way services are delivered
    1. List the regulatory that oversee senior care services
    2. Discuss the role of regulatory agencies and advocate groups