Mar 26, 2019  
2018-2019 Course Catalog 
2018-2019 Course Catalog
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ADM 269 - Workplace Professionalism

Credits: 3
Lecture Hours: 3
Lab Hours: 0
Practicum Hours: 0
Work Experience: 0
Course Type: Voc/Tech
Designed to make students aware of their personal strengths and identify areas for improvement. Concentrates on helping students develop marketable personal and professional skills. Presents strategies to assist students in maintaining employment and in demonstrating a professional image and work behavior. Includes personal styles, leadership, diversity. Students may not receive course credit for both ADM 269 and ADM 259.
  1. Develop a professional image
    1. Demonstrate physical poise
    2. Describe the importance of portraying a professional image
    3. Identify an office’s professional dress code
    4. Analyze present business attire
  2. Apply principles of communication
    1. Identify the communication cycle, verbal and nonverbal
    2. Analyze how social media influences business communication
    3. Identify the various communication styles and relate to each style
    4. Evaluate common causes of breakdown in communication
  3. Practice a positive attitude
    1. Describe the importance of positive self-esteem
    2. Interact with others in a courteous manner
    3. Cooperate with others with diverse attitudes, customs, practices
    4. Accept criticism and/or praise
    5. Evaluate personal behavior for positive change.
  4. Recognize the value of professional organizations and service learning
    1. Observe activities and/or work procedures of business professionals
    2. Utilize professional journals and resources
    3. Expand your personal and professional life with service learning and volunteer activities
    4. Learn to present and describe valuable skills obtained while serving others
  5. Apply self-management principles
    1. List goals both for personal/professional growth
    2. Describe obstacles to achievement of goals
    3. Apply time management skills
    4. Describe money management principles
  6. Apply principles of business etiquette
    1. Define telephone techniques
    2. Describe business meeting/meal etiquette
    3. Explain how to make introductions and begin conversations
  7. Build leadership skills
    1. Demonstrate personal management techniques including problem solving, critical thinking, and teamwork negotiation
    2. Explain steps necessary to resolve conflicts
    3. Facilitate team interaction
    4. Identify leadership characteristics
    5. Explain the importance of empowering and mentoring others
    6. Collaborate with team members and give presentation
  8. Explain job adjustment skills
    1. Recognize a need for retraining and learning new skills
    2. Identify the importance of supportive relationships with supervisors and coworkers
  9. Describe personal and business ethics
    1. Identify personal values
    2. Recognize relevant ethical issues in business
    3. Explore personal integrity and the integrity of the employer
    4. Review fairness policies that are part of the office culture
  10. Illustrate strategies to embrace the value of diversity and generational influences in the workplace
    1. Identify employee rights in the workplace
    2. Explore today’s culturally-diverse society
    3. Illustrate strategies to embrace cultural diversity
    4. Identify the value of individual differences
  11. Apply principles of health management
    1. Practice personal hygiene and cleanliness
    2. Apply principles of food nutrition and a healthy lifestyle
    3. List the benefits of exercise
    4. Apply stress management techniques

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