MAP 106 - Medical Office Essentials

1. Introduce Medical Terminology
   1. Identify and define components of medical terms (prefixes, suffixes, combining forms, and roots)
   2. Identify directional terms, body regions, and body cavities
   3. Construct common medical terms for medical body systems
   4. Correctly spell and pronounce common medical disorders
2. Introduce Health Information Portability and Accountability Act (HIPAA)
   1. Explain the need to maintain privacy and confidentiality of patient’s health records
   2. Identify the challenges of maintaining electronic health record confidentiality
   3. Explain the concept of “need to know.”
   4. Define Protected Health Information (or PHI) and identify what information is covered by HIPAA
   5. Cite the penalties to the organization and/or individual for noncompliance
3. Introduce medical office protocol
   1. Identify proper procedures in greeting patients including those with challenging characteristics and behaviors
   2. Prioritize and manage demands which occur in a hectic front office
   3. List ways a front-office employee can provide a non-judgmental, welcoming environment
   4. Exhibit appropriate verbal and non-verbal communication etiquette
4. Perform one or more job shadows of at least three hours each.
5. Introduce office accountability
   1. Provide examples which exemplify the expectation of being a productive team member
   2. Distinguish the scope of a job description in terms of responsibilities and boundaries
   3. Exhibit appropriate dress and conduct