MOR 330 - Funeral Merchandising

1. Demonstrate an understanding of merchandising in the funeral home
   1. Determine merchandise availability
   2. Distinguish between costs and expenses
   3. Explain methods of determining a selling price for merchandise
   4. Explain financial aspects of cost of operations
   5. Explain arrangement consideration in the selection room
   6. Differentiate between selling price and price quotation
   7. Describing the various methods of merchandise display including
2. Demonstrate an understanding of the materials and construction of a casket
   1. Categorize caskets
   2. Identify component parts of a casket
   3. Explain casket interiors and exteriors
   4. Explain the reasons for differences in prices of caskets
   5. Describe closure methods, casket styles, and casket sizes
   6. Explain children’s and infant caskets
   7. Correctly identify inside dimensions of caskets
3. Demonstrate an understanding of the materials and construction of outside containers
   1. Identify types of grave liners
   2. Identify materials used in construction
   3. List methods of closure
   4. Discuss methods of selling vaults and outside containers
4. Demonstrate an understanding of the skills used in making pre-need and at-need funeral arrangements
   1. Describe making pre-need funeral arrangements
   2. Explain financial consideration for pre-need funeral arrangements
   3. Describe making at-need funeral arrangements
   4. Complete all necessary forms for funeral arrangements
   5. Describe selection room procedures both direct and indirect selling
   6. Explain FTC Funeral Rule requirements
5. Demonstrate an understanding of the death benefits available to next of kin by explaining benefits and completing forms
   1. Veterans
   2. Social security
   3. Railroad retirees
   4. Life and burial insurance
6. Demonstrate an understanding of the funeral director’s role in vital statistics
   1. Death certificate
   2. Burial transit permit
   3. Distinterment permit
   4. Cremation permit
7. Demonstrate an understanding of the basic fundamentals of small business management as applied to funeral home operations
   1. Discuss the role of small business in the economy
   2. Explain why management in a small firm is more demanding than a large firm
   3. Describe personal and personnel requirements needed for the succe3ss of a self-employed funeral home owner
   4. Describe the elements of sound business management
8. Demonstrate an understanding of the functions of management for a funeral home
   1. Define management and identify the four functions
   2. List the objective of funeral service
   3. Relate the functions of management to funeral service practices
   4. Define the areas of management
   5. Explain the concepts of management related to funeral services
9. Demonstrate an understanding of federal regulations affecting recruitment and selection of personnel
   1. List considerations for job recruitment
   2. Explain federal regulations affecting recruitment
   3. Explain pre-employment interviewing regulations
10. Demonstrate an understanding of concepts of human relations management
    1. Explain motivational factors
    2. Identify purpose and contents of a personnel manual
    3. Discuss theories of motivation
    4. State responsibilities of the manager
11. Identify potential computer uses and applications within the funeral home management operations
    1. List applications software which is created for horizontal markets
    2. List everyday forms used by the funeral director
12. Explain the process of selecting a computer system and software for the funeral home
    1. Identify types of computers used in the funeral homes
    2. Identify components of a computer
    3. Recognize that software will determine hardware needs in the selection process
13. Demonstrate knowledge of funeral service software programs by the production of funeral documents
    1. Prepare an arrangement conference form
    2. Prepare a death certificate
    3. Fill out veteran’s benefit forms
    4. Fill out memorial folders and book
    5. Prepare a statement of funeral goods and services contract
    6. Prepare an obituary