MGT 145 - Human Relations in Management

1. Evaluate Human Relations
   1. Identify reasons why human relations is receiving more attention in business
   2. Explain the six major forces that influence human behavior at work
   3. Describe the total person concept
   4. Discuss the seven major themes that serve as a foundation for effective human relations
   5. Differentiate the discoveries made regarding worker behavior as a result of Taylor’s Scientific Management study and Mayo’s Hawthorne Studies
2. Assess the Communication Process
   1. Differentiate between impersonal communication and interpersonal communication
   2. Identify the filters that affect communication
   3. Identify forms of nonverbal communication
   4. Discuss ways to improve personal communication
   5. Explain how to use communication technologies more effectively
   6. Compare vertical communication channels and horizontal communication channels
3. Discuss the concept of communication styles and its’ effect on interpersonal relations
   1. Identify the four major elements of the communication style model
   2. Explain the four communication styles
   3. Identify your own preferred communication style
   4. Describe how to improve communication with others through style flexing
4. Examine self-esteem and discuss its impact on your life
   1. Discuss how self-esteem develops
   2. Compare characteristics of people with low versus high self-esteem
   3. Identify ways to increase yourself esteem
   4. Explain how organizations can help workers raise their self-esteem
5. Discuss how personal values influence ethical choices
   1. Explain how personal values are formed
   2. Identify value conflicts and how to resolve them
   3. Identify how to make the right ethical choices
   4. Discuss how businesses may prevent corporate crime
6. Discuss the impact of attitudes on the success of individuals as well as organizations
   1. Describe how people can acquire attitudes
   2. Identify attitudes that employer value
   3. Explain how to change your own attitudes
   4. Explain how to help others change their attitudes
7. Examine why motivation is complex in nature
   1. Define motivation
   2. Describe Maslow’s Hierarchy of Needs Theory
   3. Describe Herzberg’s Motivation-Maintenance Factor Theory
   4. Describe McGregor’s Theory X and Theory Y
   5. Describe the Expectancy Theory
   6. Describe contemporary motivational strategies
8. Assess how constructive self-disclosure contributes to improved interpersonal relationships
   1. Discuss the benefits you gain from self-disclosure
   2. Explain the major elements of the Johari Window model
   3. Identify barriers to self-disclosure in a business setting
9. Examine factors that influence our emotional development
   1. Compare how to cope with your anger versus the anger of others
   2. Describe the four most common emotional styles.
   3. Describe the importance of emotional intelligence in building effective relationships
10. Evaluate the importance of professional presence
    1. Explain the primacy effect
    2. Differentiate between business casual and business professional dress for men and women
    3. Explain how your on-line presence can help or hinder your personal brand
    4. Describe major factors that form your image
    5. Explain how life and workplace etiquette contribute to improved interpersonal relations
11. Define stress
    1. Identify major personal and work-related causes of stress
    2. Discuss effective stress-management strategies
    3. Learn how to use positive psychology to combat stress 
12. Compare primary and secondary dimensions of diversity
    1. Identify ways in which individuals and organizations can enhance work force diversity
13. Evaluate how the traditional roles of men and women are changing
    1. Discuss the challenges and opportunities for working men and women
    2. Compare the two forms of sexual harassment
    3. Describe how to address sexual harassment