MAP 110 - Medical Office Management I

1. Manage medical records
   1. Demonstrate proper procedure for making a correction in a medical record
   2. Differentiate between active files, inactive files, and closed files
   3. Arrange a list of names in indexing order
   4. Arrange a list of names in alphabetical order for filing
   5. State four basic systems of filing
   6. Define types of information contained in the patient’s medical record
   7. Identify methods of organizing the patient’s medical record based on: problem-oriented medical record (POMR) and source-oriented medical record (SOMR)
   8. Identify equipment and supplies needed for medical records in order to: create, maintain, and store.
   9. Create, organize, and file patient medical records.
   10. Describe filing indexing rules.
   11. Differentiate between electronic medical records (EMR) and a practice management system.
   12. Utilize the EMR.
   13. Input patient data utilizing a practice management system.
   14. Explain the importance of data back-up.
   15. Explain meaningful use as it applies to EMR.
2. Perform banking procedures
   1. Prepare a bank deposit
   2. Define accounts receivable and accounts payable
   3. Describe banking procedures as related to the ambulatory care setting
   4. Identify precautions for accepting cash, check, credit card and debit card payments
3. Computer Application
   1. Prepare letters and medical reports using word processing software
   2. List safety precautions to follow when using computer hardware and software
   3. Use terms associated with computer hardware
   4. Format documents, margins, tabs, line spacing and font
   5. Proofread, edit, save, print documents
   6. Identify standard letter parts
   7. Type from a rough draft utilizing proofreader marks
   8. Prepare memos and agendas
   9. Use computer storage devices (e.g., flashdrive)
   10. Discuss applications of electronic technology in professional communication
   11. Compose professional correspondence utilizing electronic technology
   12. Identify Health Information Technology for Economic and Clinical Health (HITECH) Act
   13. Send, receive, open and print e-mail with attachments
   14. Utilize internet search engines
4. Process mail
   1. Address envelope for OCR scanning
   2. Differentiate certified mail from registered mail.
5. Protective Practices
   1. Identify safety signs, symbols and labels
   2. Discuss fire safety issues in an ambulatory healthcare environment
   3. Describe fundamental principles for evacuation of a healthcare setting
   4. Describe the purpose of Safety Data Sheets (SDS) in a healthcare setting
   5. Discuss protocols for disposal of biological chemical materials
   6. Identify and use principles of body mechanics and ergonomics
   7. Identify critical elements of an emergency plan for response to a natural disaster or other emergency
   8. Participate in a mock exposure event with documentation of specific steps
   9. Evaluate the work environment to identify unsafe working conditions
   10. Recognize the physical and emotional effects on persons involved in an emergency situation
   11. Demonstrate self-awareness in responding to an emergency situation
6. Communication
   1. Recognize elements of fundamental writing skills
   2. Coach patients regarding office policies
   3. Demonstrate sensitivity to patient rights
7. Utilize critical thinking skills
   1. Formulate questions to determine if important information is lacking.
   2. Reject information that is not accurate, relevant, precise or clear
   3. Double check all facts
   4. Examine the situation and evaluate the problem without bias or judgement
   5. Assess the situation for reason and logic
   6. Determine and state the goal to be accomplished
   7. Follow steps for implementation/problem solving
   8. Evaluate outcomes