ADM 162 - Office Procedures

1. Comprehend relevant ethical issues in business
   1. Discuss the importance of a personal code of ethics
   2. Describe the implications of organizational dynamics (office politics)
   3. Explain the necessity for communication and media ethics
2. Know the changing roles in today’s work environment
   1. Describe the role and responsibilities of the administrative professionals
   2. Identify skills and aptitudes necessary for administrative professionals
   3. Define teleworking, teleworkers, and virtual assistants
   4. Identify effective leadership characteristics
   5. Describe characteristics of successful and productive teams
   6. View the importance of being open minded and having a flexible attitude and behavior in the office
3. Analyze the components of internal and external customer relations
   1. Outline the techniques for handling difficult customers
   2. Point out the procedures for handling incoming and outgoing calls, and effective voice mail messages
   3. Characterize the challenges with generational diversity
   4. Examine the importance of emotional intelligence
   5. Classify elements for team development and handling team conflict
4. Apply the use of higher order thinking skills and professional growth
   1. Assess how to prioritize and organize various office tasks
   2. Demonstrate efficient methods of performing various office tasks
   3. Determine the best techniques for proactive problem solving
   4. Develop effective time management techniques
5. Synthesize office travel plans and coordinate schedules
   1. Create travel itineraries and expense reports
   2. Propose cultural differences to be aware of when traveling
   3. Review administrative responsibilities due to supervisor absence
   4. Organize documents and meeting confirmations for each traveler
6. Apply professional growth due to service learning and professional organizations
   1. Expand your personal and professional life with service learning and volunteer activities
   2. Demonstrate skills obtained while servicing others
   3. Determine the learning opportunities and enhancement of skills that come from professional organizations
7. Know employee rights and responsibilities in the workplace
   1. State employee rights in the workplace
   2. Name administrative responsibilities in a diverse workplace
   3. View safety measures in the office
8. Comprehend the role of ergonomics in the office
   1. Explain the importance of office safety
   2. Recognize the importance of maintaining office equipment
   3. Discuss health factors and office injuries that can occur
9. Evaluate office filing management systems
   1. Assess how to file materials using alphabetic filing rules
   2. Compare filing criteria when using geographic and subject filing rules
   3. Decide how to identify and file documents using electronic filing rules
10. Comprehend the creation and distribution of incoming and outgoing correspondence
    1. Discuss the implications of effective writing of office correspondents
    2. Summarize the procedures for processing incoming mail
    3. Explain the procedures for preparing outgoing mail, FAX and E-mail
    4. Explain the importance of e-mail use policies
    5. Identify steps in planning and organizing written materials
    6. Use proofreading and editing skills in producing written communications