Jan 29, 2023  
Student Handbook 2022-2023 
Student Handbook 2022-2023

Services For Students

Academic Achievement Centers

The Academic Achievement Center located on each campus is available to all DMACC students seeking assistance with:

  • College coursework in the areas of math, science, English, writing, accounting, reading and study skills.
  • Noncredit self-paced enrichment courses in biology and chemistry to meet prerequisites or upgrade academic skills.
  • High school completion (HiSet or adult high school diploma).

Contact the Academic Achievement Center at each campus for additional information. Services may differ between campuses.

Academic Advising

Academic Advisors are available to assist students in planning their educational programs, meeting graduation requirements, developing their academic skills and using resources of the College to meet student educational needs. Transfer planning assistance is available. Students should bring a photo ID with them. For detailed information on advising services, visit www.dmacc.edu/advising.


College bookstores are located at the Ankeny, Boone, and Urban campuses to serve students, faculty and staff. Newton, Carroll, and West text materials are purchased through the DMACC Ankeny bookstore. Textbook purchases and rentals for face-to-face courses should be made at the campus location of the class. Textbooks for online classes are available for purchase through the DMACC Ankeny bookstore, either by online or in store purchase. Arrangements may be made to deliver the books to other DMACC bookstores (Ankeny, Boone, and Urban only) by ordering through the website and selecting store pickup at the preferred campus. Please allow two extra business days for their delivery. MasterCard, VISA, Discover and American Express credit cards are accepted. Financial Aid recipients may use their excess aid to purchase books and other educational-related supplies. For more information, visit www.dmacc.edu/student_services/bookstore. Photo IDs are required for all Financial Aid, third-party accounts, and checks. Checks are accepted, however, the DMACC Bookstores can only accept checks if the name on the check matches the ID of the person checking out. The DMACC Bookstores CANNOT accept checks written by parents, friends, or other family members. Hours of operation vary at each campus. Please check the individual campus website for hours of operation.

A cash register or financial aid receipt is required for a full refund or exchange of any textbook. Textbooks may be returned with receipt within seven days from the beginning of each semester; books must be in the exact same condition as when purchased. Check with the bookstore for further details of the Bookstore Return Policy. Materials purchased with a check require 10 working days for a refund check to be issued.

Campus Health

DMACC Campus Health is located in Building 1, Room 210, on the DMACC Urban Campus. Currently enrolled students from all campus locations are welcome to utilize Campus Health. Most health services are free or have a minimal charge. No health insurance required.  The services available are:

  • Limited medical care
  • Immunizations
  • First aid
  • Medical referrals
  • Health education and support materials

Please contact the Nurse Practioner at 515-964-6352 to schedule an available appointment on Tuesdays 8 a.m. - 4 p.m. and Wednesdays 8:00 a.m. - 12:00 p.m. (Fall/Spring/Summer semesters) on student contact days. Available hours are subject to change so appointments are strongly recommended and required for some services.

Visit Campus Health website- www.dmacc.edu/campushealth or call Campus Health for specific events/details.

The Boone Campus Health Specialist is located in Room 129 in the Boone Student Services Office. This service is available Monday- Friday 7:30 am - 4:00 pm and by appointment. Students must be currently enrolled in classes to utilize Campus Health Services. Limited medical care, immunizations, first aid and referrals are available. Contact the Boone Campus Health Specialist at 515-433-5030 to schedule an appointment (Appointments are strongly recommended and required for some services). Most health services are free or have a minimal charge. No health insurance required.

Disclaimer-Campus Health is not a substitute for, or replacement for, your primary care provider. Services provided here are given as a consultation to your primary care provider. If the question exists concerning availability of services, please contact the Campus Health Nurse prior to visit. Treatment is not guaranteed for pain management, chronic health concerns or occupational health-related events.

Campus Recreation

Intramural Sports, Club Sports and Outdoor Recreation opportunities are available for DMACC students.

All currently enrolled DMACC students, faculty/staff are eligible to participate in Campus Recreation Activities free of charge including: flag football, basketball, volleyball and other sports and activities.

DMACC Campus Recreation provides quality recreational and education programs fostering awareness about healthy lifestyles to serve the needs of students, staff, and faculty.

For more information, visit www.dmacc.edu/campusrecreation.

Campus Security

College security is provided on site at the DMACC Ankeny, Boone, Urban and West Campus locations.  DMACC also works closely with local law enforcement to provide a safe and secure environment at each of our locations. DMACC conducts 24-hour security officer patrol on a daily basis at the Ankeny Campus. If you need assistance, please call 515-964-6500 or 5-6500 from a campus phone. If you need security assistance at the Urban Campus, please call at 515-248-7200 or 5-7200 from a campus phone. DMACC Boone Campus conducts security officer patrol from 7:00am to 3:00pm on Monday, 7:00am-2:00am Tues.-Fri. and 6:00pm-2:00am on Saturday.-Thurs. If you need security assistance at the Boone Campus, please call at 515-230-4066.

DMACC implements a variety of security measures including uniformed security officers, closed-circuit television (CCTV), building security systems, exterior lighting, courtesy phones and attention to landscape materials. We also work closely with local law enforcement at each DMACC location to patrol DMACC property and assist in their respective jurisdictions. DMACC security personnel enforce traffic and parking regulations, ensure over-all safety and security, provide evening safety escorts to and from vehicles or buildings upon request, and general aid to the college community when needed.

Career Center

The DMACC Career Center provides free career services to DMACC students and alumni at all stages of their career development, supporting successful transitions from college to career. Services and resources include:

  • Career coaching services and assessments to help students and alumni navigate the career decision making process and identify college programs and occupations that may fit their unique interests, abilities, and values
  • Job and internship search assistance, including resume and cover letter reviews and mock interviews
  • DMACC’s free online job and internship board for students and alumni, Handshake.
  • Recruiting events throughout the year to help students and alumni connect with employers
  • Job market information and DMACC graduate employment data

The DMACC Career Center is located on the Ankeny campus and serves students and alumni of all DMACC locations and programs. Learn more about the Career Center by visiting www.dmacc.edu/careercenter. Other inquiries can be directed to the Career Center at careers@dmacc.edu or 515-964-6463.

Child Care

The DMACC Child Development Center on the Ankeny Campus provides child care for the children of students, faculty and staff. Children ages eight weeks to five years old are eligible for child care during normal college daytime business hours. Children must attend on a full- or part-time, regularly scheduled basis. The child development center is open year-round on student contact days only. There is generally a waiting list. To apply or request more information, call 515-964-6588 or visit www.dmacc.edu/programs/earlychildhood/center/Pages/welcome.aspx. For additional child care information on the other campuses, contact a DMACC Informational Specialist at 515-964-6200 or 800-362-2127. Children should not be brought to class or left unattended at clinical sites or attendance centers, in classrooms, or anywhere else on College property. See DMACC policy ES 4616 in the DMACC Policies and Procedures Catalog.


The College provides professional counselors to assist students in career and educational planning and in solving problems of a personal nature. Counselors help students make decisions and plan for a successful future. Counselors are available to help students choose an educational program or career direction, examine mid-career options, discuss anticipated academic difficulties, and assist with personal issues. Students who experience difficulty with their curriculum are encouraged to make use of DMACC counseling services. For more information, visit www.dmacc.edu/counseling.

DMACC students are eligible to receive counseling through the Student Assistance Program, operated by Compass Clinical Associates. This program is not run by DMACC but offers evaluation and counseling services at no cost for DMACC students. Students with ongoing problems involving school, family, relationships, work, substance abuse, etc., may contact Compass at 515-412-5112 to arrange a confidential visit with a therapist.

Dental Services

Dental Hygiene students on the Ankeny Campus provide the following preventive dental services for DMACC students and the community at a reduced fee: oral health assessment, teeth cleaning, oral care, sealants, amalgam polishing, fluoride treatment, X-rays, nutritional counseling and oral cancer screenings. To schedule an appointment, call 515-964-6280 or visit www.dmacc.edu/student_services/pages/dental.aspx.

Emergency Auto Service

DMACC Campus Security is available at the Ankeny and Urban Campuses to assist students with a variety of vehicle issues such as jumpstarts, low tire pressure, or vehicle unlocks when keys are accidently locked in a vehicle. Please call Ankeny Campus Security at 515-964-6500 or by campus phone at 5-6500. Please call Urban Campus Security at 515-248-7200 or by campus phone at 5-7200. DMACC Campus Security at the Boone Campus can assist with jumpstarts and vehicle lockouts. Please call Boone Campus Security at 515-230-4066. If DMACC Security is not available or is unable to assist, please call a commercial car service. DMACC security services are provided free of charge; however, charges from a commercial car service are the full responsibility of a student. At the Carroll, Newton and West Campuses, maintenance staff will assist with vehicle issues if they are available at that time. If DMACC staff are unable to assist, please call a commercial car service. DMACC staff services are provided free of charge; however, charges from a commercial car service are the full responsibility of a student.    

Financial Aid

Financial aid is any form of funding that helps you pay for college. All students are encouraged to apply for financial aid. To apply for financial aid, you will need to complete the FAFSA (Free Application for Federal Student Aid), which is available beginning October 1 each year for the upcoming academic year. For your convenience, DMACC provides a step-by-step guide and a checklist to help you understand how to access financial aid.   


Financial aid is awarded based on full-time attendance. Any awards offered may be prorated or reduced if students are enrolled less than full-time. For example, your Federal Pell Grant will be prorated (reduced) if you are attending less than full-time. Most assistance is based on demonstrated financial need; however, some forms of assistance are based solely on merit (such as many scholarships).


There are four main types of financial aid. Students are usually offered a combination of aid (known as a package) from these four programs: grants, loans, scholarships and Work-Study. Students are encouraged to visit the DMACC Financial Aid website for more information about the different types of financial aid awards.


FINANCIAL AID REQUIREMENTS: DMACC will receive your FAFSA from the federal government within 5-7 days after it is processed. DMACC will then reach out to you via your DMACC and personal email addresses. We will also text you if you provided your cell phone number on your Application for Admission. The Financial Aid Office will primarily use your DMACC email address to contact you, so check it often. Within the email or text you will be directed to Banner Self Service (accessible through myDMACC) to view your additional “requirements”. Students may view their financial aid requirements for the current year by logging into myDMACC and selecting Banner Self Service. All required information must be submitted before you can be offered a Financial Aid Award. DMACC provides instructions for viewing Financial Aid Requirements on Banner Self Service on the Financial Aid webpage.


FINANCIAL AID AWARD: Students will receive an email and/or text from the Financial Aid Office notifying them when they have a financial aid Award Offer ready to be reviewed. You will need to review the Award Offer carefully and follow the directions to log into myDMACC and select Banner Self Service to accept your Financial Aid Award. The Financial Aid Office offers instructions for accepting your Financial Aid Award on the department’s webpage.  


The ​”Financing Your Education at DMACC”​(PDF) booklet is a valuable resource you can use to learn more about the types of financial aid you may have been offered.


For questions, email the Financial Aid Office at finaid@dmacc.edu or call the office at 515-964-6282, or 800-362-2127, ext. 6282.

Food Services

Vending machines are available on each campus. The Ankeny, Boone, Urban and West Campuses have food services where food is prepared on-site. For formal dining, Culinary Arts students on the Ankeny Campus operate the Bistro, located in Building 7.


For student housing options and area apartment information, visit www.dmacc.edu/housing. For more information about student housing at the Boone Campus/Borgen Square Apartments, contact the Housing Director Nic Mishler via phone at (515)298-4985 or email BooneCampus@dmacc.edu for information. Additional housing information can be accessed here.

For more information about student housing at the Carroll Campus/Hope Hall, contact the Housing Director Julie Lueth via phone at (712)792-8332 or email jalueth@dmacc.edu for more information. The Housing Agreement can be accessed here.


Library services are provided at all six DMACC campus locations. Library collections include:

  • Books (electronic, audio and paper)
  • Journals, magazines and newspapers (electronic and paper)
  • Videos (hard copy and electronic)
  • Academic and leisure materials

DMACC Libraries website (www.dmacc.edu/library) provides students, faculty and staff access to a wide range of online resources, including numerous databases that provide 24/7 access to popular and scholarly articles, as well as citation software and supplemental resources/services to help you succeed with your academic work.

Our libraries are located at the Ankeny, Carroll, Boone, Newton, Urban (Des Moines), and West (West Des Moines) campuses.

Lost & Found

Lost & Found is maintained in the Student Activities Office at the Ankeny Campus, the Business Office at the Boone and Carroll Campuses, the Front Desk at Newton Campus, the Information Desk at West Campus and the Security Office at Urban Campus.

Notary Public

Free notary public service is located in the business office in building 1 on the Ankeny Campus, the main office at the Carroll Campus, the Business Office at the Boone Campus and the Provost’s Office at the Urban and West Campuses. Please check with local campus for dates and times of service.

Scholarship & Grant Programs

SCHOLARSHIPS: Students seeking scholarship opportunities are encouraged to visit the Foundation website at www.dmacc.edu/foundation/Pages/scholarships.aspx to obtain information about scholarships and/or to submit a scholarship application electronically.

FINANCIAL AID GRANTS: Students seeking grants from federal and state sources should complete the Free Application for Federal Student Aid (FAFSA) as soon as possible after January 1 of each year. A description of the grant programs available to students who complete the FAFSA may be viewed at www.dmacc.edu/fin_aid.

Students With Disabilities

DMACC is committed to providing an accessible environment that supports students with disabilities in reaching their full potential. Accommodations are available to ensure equal access to educational opportunities. Specialized software, testing accommodations, classroom accommodations and sign language interpreting are examples of accommodations.

DMACC employs a Disability Services Coordinator to work with students to develop and coordinate services based on individual student need. Students start the process of requesting accommodations by completing the Application for Accommodation, and then submitting both the application and disability documentation to the Disability Services Coordinator. Please visit the Disability Services Office website for more information.

Testing Centers

The Testing Center on each campus provides admission testing, make-up testing, the proctoring of tests for courses taken at other institutions, and challenge tests for DMACC courses, along with certification and admission tests. Students must arrange with their instructors to have make-up tests sent to the Testing Center. When students arrive to take their exams, they are required to present photo identification, such as a valid government issued ID. For testing information visit www.dmacc.edu/testingcenter.


Peer tutors are available to assist students who need tutoring in a particular course or courses. Knowledgeable tutors help students review the course material, answer questions and review for exams. Students may be scheduled individually or with a group.

Online tutoring through http://services.smarthinking.com is available for a variety of subjects. For a username and password, send an email with DMACC Student ID number and DMACC email address to tutor@dmacc.edu or call 515-965-7004.

For more information, call the Tutoring Office on the Ankeny Campus at 515-965-7004 or stop by Bldg. 6, Rm 20. For information about tutoring services on the Boone, Carroll, Newton, Urban or West Campuses, contact the Academic Achievement Center at the campus attended. The College cannot guarantee the availability of tutors in every subject.

DMACC hires students as peer tutors. Apply on campus at the Ankeny Tutoring Office or any of the Academic Achievement Centers to work in a fun, flexible environment and earn extra money while on campus.

Veterans’ Services

The DMACC Veterans’ Services Coordinator assists eligible students in receiving veterans’ education benefits, acts as a liaison between the students and the Department of Veterans Affairs (VA), coordinates with the State Approving Agency within the Iowa Department of Education and serves as a resource to other DMACC departments.

The Veterans’ Services Coordinator maintains a list of all programs approved by the VA for educational benefits. Monthly benefit rates are set by Congress and vary according to Chapter of GI Bill used, eligibility criteria and rate of pursuit.

Types of veterans’ education benefits through the VA:

  • Former Active Duty veterans-Ch. 30, Ch. 33-Post 9/11
  • Current Iowa Army/Air National Guard members-Ch. 1606, Ch. 33-Post 9/11
  • Current U.S. Military Reservists-Ch. 1606, Ch. 33-Post 9/11
  • Participants in the VA Vocational Rehabilitation program-Ch. 31
  • Surviving dependents/spouses of service-related disabled or deceased veterans-Ch. 35

Eligible students can receive educational benefits during Fall and Spring semesters and Summer terms at DMACC and may receive benefits enrolled at full-time, three-fourths time, half-time, or less than half-time.

Eligible students should complete the Veteran’s Online Application (VONAPP) at www.benefits.va.gov/gbill/apply prior to the beginning of the semester (Fall, Spring or Summer). This is a one-time application. It may take up to 90 days for the VA to process the application.

STUDENTS MUST notify the DMACC Veterans’ Services Coordinator that they are attending DMACC and that they wish to use their veterans’ education benefits. Failure to notify the Veterans’ Services Coordinator may delay payments from the VA.

Further details may be obtained at the Office of Student Financial Aid/Veterans Services, Ankeny Campus, 515-964-6278, or toll-free 800-362-2127 or on the web at www.dmacc.edu/veterans.

Vocational Rehabilitation Counseling

Through an agreement with Iowa Vocational Rehabilitation Services, a vocational rehabilitation counselor is assigned to the College to provide rehabilitation services to eligible students with disabilities. Individualized services to help students achieve their vocational goals are identified in a jointly developed written rehabilitation plan. Vocational rehabilitation counseling is provided to eligible students by a professional counselor who has expertise in disability and vocational areas. For more information, please contact the Disability Services office in Ankeny at 515-964-6234.