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May 08, 2024
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MKT 184 - Customer ServiceCredits: 3 Lecture Hours: 3 Lab Hours: 0 Practicum Hours: 0 Work Experience: 0 Course Type: Voc/Tech Designed to make students aware of the value and reliance that a company places on its Customer Service Representatives. Emphasis is placed on developing skills that enable students to effectively work with external as well as internal customers. Self-management techniques are also included to enhance the retention of a positive attitude in the workplace.
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